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Best Western Cades Cove Inn

2.5 star property
Hotel in Townsend with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Cades Cove Inn

Reception
Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Place, Townsend Visitor Center
    ‪3 min walk‬
  • Place, The Little River Railroad and Lumber Company Museum
    ‪6 min walk‬
  • Place, Dark Island Swinging Bridge
    ‪7 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(13 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(26 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Accessible-1 King, Mobility Accessible, Roll In Shower, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Whirlpool, Fireplace

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

About the neighborhood

Townsend

Best Western Cades Cove Inn places you next to Shadows of the Past Hiking/Biking Trail and within a 5-minute walk of Townsend Visitor Center. This hotel has 54 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Townsend Visitor Center - 3 min walk - 0.2 miles
  • Shadows of the Past Hiking/Biking Trail - 3 min walk - 0.2 miles
  • The Little River Railroad and Lumber Company Museum - 6 min walk - 0.4 miles
  • Dark Island Swinging Bridge - 7 min walk - 0.4 miles
  • Great Smoky Mountains Heritage Center - 2 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 32 min drive

Restaurants

  • ‪Peaceful Side Social - ‬9 min walk
  • ‪The Townsend Abbey - ‬7 min walk
  • ‪The Artistic Bean - ‬14 min walk
  • ‪Burgermaster Drive-in - ‬3 min drive
  • ‪Little River Pub And Deli - ‬2 min drive

About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and a fitness center
At Best Western Cades Cove Inn, guests have access to a gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Frequently asked questions

What is there to do close to Best Western Cades Cove Inn?

Located steps from Shadows of the Past Hiking/Biking Trail, this hotel is in Townsend, and within a 10-minute walk of Dark Island Swinging Bridge and The Little River Railroad and Lumber Company Museum. You'll also find Great Smoky Mountains National Park and Great Smoky Mountains Heritage Center within a short drive.

Is parking available on site at Best Western Cades Cove Inn?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Cades Cove Inn have a casino on the premises?

No, Best Western Cades Cove Inn doesn't have a casino.

Is there an indoor pool at Best Western Cades Cove Inn?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Cades Cove Inn?

Couples staying at this hotel will appreciate amenities like free breakfast plus some guestrooms include fireplaces and hydromassage showerheads.

Are there hot tubs at Best Western Cades Cove Inn?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Best Western Cades Cove Inn feature a restaurant that includes a breakfast menu?

Best Western Cades Cove Inn offers free full breakfasts each morning though there is no restaurant.

Does Best Western Cades Cove Inn allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western Cades Cove Inn for a fee of USD 30 per pet, per night.

Does Best Western Cades Cove Inn have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Cades Cove Inn?

The closest major airport to Best Western Cades Cove Inn is McGhee Tyson Airport (TYS), which is 21.3 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Best Western Cades Cove Inn?

No, at Best Western Cades Cove Inn, there aren't any guestrooms that list a balcony.

Reviews

Best Western Cades Cove Inn Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 475 out of 1002 reviews
Rating 8 - Good. 272 out of 1002 reviews
Rating 6 - Okay. 137 out of 1002 reviews
Rating 4 - Poor. 67 out of 1002 reviews
Rating 2 - Terrible. 51 out of 1002 reviews

Reviews

6/10 Okay

Mariea

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jordan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
Stayed 4 nights in Aug 2025

4/10 Poor

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room appeared clean at first but the floors were filthy, in just a few minutes to bottoms of our feet were literally black. The bed was okay. Breakfast isn't served until 7 a.m. so we were not able to try that out because we left out early each morning, our choice on that though. My biggest issue was how dirty the floors were.
Stayed 3 nights in Jul 2025

10/10 Excellent

Liza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Great value
Stayed 1 night in Aug 2025

10/10 Excellent

Bobbie

Liked: Amenities
It was very clean. I liked that they had rocking chairs to set in outside
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the mountains!
Stayed 1 night in Aug 2025

6/10 Okay

Caron

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pretty good stay

very nice people. Large room. decent breakfast. we were able to check in early, which is always a win. just found hair in the shower, so unfortunate and nasty. otherwise good stay. front desk was very apologetic.
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Holly

Liked: Cleanliness
Disliked: Staff & service, amenities
Quite hotel, clean except for a used bar of soap left in the shower which makes you question how clean the shower actually is. The tub did not drain. Asked to have it fixed and after chemicals poured into the drain it did not resolve the issue. It is extremely hard to understand any of the staff.
Stayed 2 nights in Aug 2025

6/10 Okay

Jamie

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
They charged me $40/night pet fee but their website says the fee is only $30/night. Staff wasn’t very friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Price and it was clean
Stayed 2 nights in Aug 2025

2/10 Terrible

Donald

Disliked: Cleanliness, amenities
The room i have. Room 201 is not the room i reserved. Misleading
Stayed 1 night in Aug 2025

2/10 Terrible

Dominique

Traveled with family
Disliked: Staff & service

poor management

They increase the fees advertised online at the check in and don t want to refund or cancel, the manager clearly don t care about customers and the lady at the desk was irrespectfull
Stayed 1 night in Aug 2025

2/10 Terrible

Shane

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Advertised a pool ...no pool! No coffee pot in the rooms Guy at the front desk was very rude! Charged 40.00 per dog per night x2 dogs Ended up staying our last 2 night in the Smokey Mountains at the La Quinta in Pigeon Forge ...much nicer people and place and they only charge 25.00 for both my animals. Will not book here again!
Stayed 7 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Beds was hard. Room had strong smell, like air freshener. Breakfast was ok.
Stayed 4 nights in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Front desk and breakfast staff very nice and professional. Plenty of breakfast options. Room exceptionally clean and comfortable. The extra sink in the bathroom was great!! Looking forward to stay again next trip.
Stayed 1 night in Aug 2025

8/10 Good

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOVELY STAY

Lovely, clean, quiet. good breakfast. Comfortable beds. Only drawback was the exercise room. Very hot with no air conditioning or fan, no towels and the elliptical was broken on one side. Tread mill was fine. Don't let this deter you. It was a lovely stay. Quality breakfast!!
Stayed 1 night in Aug 2025

2/10 Terrible

Perry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening desk clerk at check in was rude but all the other staff was very friendly. Said they had a pool but did not. Turned it into a fenced play area on artificial turf with some games for kids. This also doubled as a dog park where they would use it as a bathroom, so the kids played in the same area with urine and feces. Room was fair but the floors were dirty. Air conditioner leaked water onto the floor inside of the room. Daily room service only consisted of taking out the trash and it was an inconvenience to get towels replaced. A friend who stayed there one night while we were there warned us to check our credit card payment because they attempted to charge him for two (2) nights. Will not stay here again!
Stayed 7 nights in Jul 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Best Western was enjoyable. The room was clean and was very spacious. Breakfast was well stocked and dining area was well taken care of. The location was very convenient and accessible to things in Townsend.
Stayed 1 night in Jul 2025

2/10 Terrible

Marion, Saulsbury

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival there was no one at front desk. Waited ten minutes for a rude man to show up and he was mad at the world. Not friendly at all. I have a service dog and at breakfast was asked by the person at the front desk to sit away from the food area because of my service dog. The young man bringing out the food followed me around making sure I closed the food and laid down the utensils in the right spot. Never been treated so rudely.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kim

Stayed 1 night in Jul 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was immaculate. The hot breakfast was delicious, and there was a great variety. The owners were friendly and made sure to welcome you. We look forward to returning!
Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Well kept. For the price, a great value. Professional and great staff.
Stayed 1 night in Jul 2025

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