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Hotel Plaza Morelos

Property class: 3.5

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Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Laundry

Explore the area

View in a map
Aquiles Serdan No. 115, Col. La Merced, Toluca, MEX, 50080
  • Place, San Jose de Toluca Cathedral
    ‪5 min walk‬
  • Place, The Cosmovitral
    ‪9 min walk‬
  • Place, Nemesio Díez Stadium
    ‪14 min walk‬
  • Airport, Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪30 min drive‬

Room options

View all photos for Individual Room

Desk, blackout drapes, iron/ironing board, WiFi (free)

Individual Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Desk, blackout drapes, iron/ironing board, WiFi (free)

Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room

Desk, blackout drapes, iron/ironing board, WiFi (free)

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Toluca

Located in Toluca City-Centre, Hotel Plaza Morelos is within a 5-minute walk of sights such as Plaza de los Mártires and Portales de Toluca Shopping Center. This 56-room, 3.5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Portales de Toluca Shopping Center - 3 min walk - 0.2 miles
  • Jose Maria Velasco Museum - 3 min walk - 0.2 miles
  • San Jose de Toluca Cathedral - 5 min walk - 0.3 miles
  • The Cosmovitral - 9 min walk - 0.5 miles
  • Nemesio Díez Stadium - 14 min walk - 0.8 miles

Getting around

  • Toluca Centro Station - 13 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 28 min drive

Restaurants

  • ‪La Vaquita Negra Del Portal - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Portal Central - ‬3 min walk
  • ‪La Bartola - ‬2 min walk
  • ‪Los jarochos - ‬3 min walk

About this property

Hotel Plaza Morelos

Hotel Plaza Morelos features free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and a terrace.
32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Phones, ironing boards, and desks are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Free continental breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 183 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Plaza Morelos
Plaza Morelos Hotel
Plaza Morelos Hotel Toluca
Plaza Morelos Toluca
Hotel Plaza Morelos Hotel
Hotel Plaza Morelos Toluca
Hotel Plaza Morelos Hotel Toluca

Frequently asked questions

Are free cancellation options available at Hotel Plaza Morelos?

Hotel Plaza Morelos provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What's there to do around Hotel Plaza Morelos?

This hotel is situated in Toluca City-Centre, just steps from Jose Maria Velasco Museum and Felipe Santiago Gutierrez Museum, and within a short walk of The Cosmovitral. You'll also find Nemesio Díez Stadium and Plaza de los Mártires less than a mile away.

Does Hotel Plaza Morelos have a casino on the premises?

No, Hotel Plaza Morelos doesn't have a casino.

Is there an indoor pool at Hotel Plaza Morelos?

No, there is no indoor pool at this hotel.

Does Hotel Plaza Morelos have a restaurant that serves breakfast?

Yes, Hotel Plaza Morelos has 2 restaurants, and serves free continental breakfast each morning.

Does Hotel Plaza Morelos allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Plaza Morelos.

Where is the closest airport to Hotel Plaza Morelos?

The closest major airport to Hotel Plaza Morelos is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is 11.1 mi away (28 minutes by car).

Hotel Plaza Morelos Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 47 reviews
Rating 8 - Good. 17 out of 47 reviews
Rating 6 - Okay. 10 out of 47 reviews
Rating 4 - Poor. 4 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Normal

Todo bien
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo súper bien ambiente agradable personal muy amable Desayuno muy rico
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el trato del personal del hotel muy amables
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpieza y comodidad

Lugar limpio y seguro
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación Buena relación precio servicio Limpieza servicio de cable excelente
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Realmente muy recomendable muy buena atención y servicio muchas gracias
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy atento y agradable.
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

Liked: Cleanliness
En las descripciones del hotel dice que tienen camas queen, así fue mi reservación y llegando en recepción nos dijeron que solo cuentan con camas matrimoniales, deben actualizar y poner las habitaciones que realmente ofrecen y no mentir, lo único bueno es la ubicación
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Buena opción, limpio comido y con restaurante!
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Bastante limpio, las mucamas y porteros muy agradable, comida buena en restaurante. El telefono publicado en hoteles.com no sirve, encontre otro numero y confirme el registro.
Stayed 3 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy limpio, personal muy amable, exelente ubicación
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, cómodo y bien ubicado.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy amable el personal
Stayed 1 night in May 2021
Verified review

8/10 Good

Disliked: Cleanliness
El cesto de basura había un cubre bocas usado y al regresar la habitación estaba sin seguro?
Stayed 1 night in Apr 2021
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Chinches en mi habitación

Es un lugar agrade le, lo desagradable es que en mi habitación había chinches
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Un hotel muy agradable que cuenta con cafetería y ensalada. Lo único que les sugiere es agregar más iluminación a los cuartos, y también ventilación.
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo limpio y cómodo

Un hotel con excelente ubicacion en el centro. Sencillo pero limpio y cómodo. Con todo lo necesario
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones son muy cómodas y con buena ubicación, sin embargo me tocó la habitación 212 pero
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Decepcinante.

Excelente por su ubicación centrica. Es lo unico favorable. Las habitaciones son pequeñas e incomodas. Las televisiones son del año de la canica y no funcionan. La luz es super insuficiente, una vela me alumbra más. Se nota que solo asean las habitaciones después de ser desocupadas, mientras están ocupadas ni quien se preocupe por asearlas; el baño a parte de viejo y sucio, la regadera no sirve, tuve que esperar media hora para el agua caliente, a parte de que tuve que ir hasta recepción para comunicar que no había agua caliente ya que las habitaciones no cuentan con teléfono. El estacionamiento muy pequeño, tienes que dejar la llave de tu auto en recepción porque lo más seguro es que tu auto quede estacionado detras de otros y adelante de otros. Incluyen un desayuno que solamente tiene dos opciones, o huevos con salchicha o chicharrón en salsa verde, y el pan dulce es cuenta a parte. Muy decepcionante!!!
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Convenient location but best to avoid if possible.

ABOUT OUR STAY - We booked 4 rooms for 2 nights as we were attending a wedding in Toluca. Our party comprised 6 adults and 4 children, and we had two cars to park. PROS - Convenient location in City Center. Very close to the Cathedral, the "Arcos", and the Cosmo Vitral. All at walking distance. Room was clean and the bed was comfortable. CONS - Despite the fact that we got "refurbished rooms", the windows did not close properly in 2 of 4 rooms, the mirror was broken in one of them. There was an electricity outage for 4hrs+ that left us without water or lights. No alternate mechanisms were available (not even candles!) and no emergency lighting was available in rooms or common areas, not even stairs. The parking lot is difficult to access and poorly signaled. Despite the fact that the rate included breakfast we were refused breakfast for children unless we paid and also we were told that Sunday breakfast was not free (BTW Sunday breakfast was not different of any other day breakfast, which is just eggs, coffee, juice and nothing more). If you look at the pics of the hotel, you will note that there is only one pic of a room. There is a reason for that. Next door to the hotel there is a run-down bar (loud music until late) and the street is very noisy. This was aggravated because it was not possible to close the single-glazed windows properly. Also, Toluca is a chilly city and we got a nasty draft. The staff at front desk was not very polite (almost rude).
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Hotel centrico

Pros: Hotel muy cerca del centro . Hay que llevar tu # de reservación por que no estaba registrado!lo solucionaron bien, no hay agua caliente para el baño !las toallas dan lástima!precio por lo que pagas bien!desayuno rico. El desayuno si llevas niños no lo incluye.
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Se ve mejor de lo que parece

muy regular, primero me dieron una habitación que debe tener mas de 50 años de antigüedad y bastante teticra, me cambiaron y mejoro un poco, solo por económico es posible llegar nuevamente.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel en el centro de Toluca cómodo

Hotel en el centro de Toluca, cómodo, limpio, con muy buen desayuno incluido en el precio, recomendable
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Excelente ubicacion

En la habitacion que me toco las cortinas no cubrian completamente la ventana lo que permitia entrara mucha luz a la habitacion ademas se escuchaba el ruido de la gente de otras habitaciones
Verified review

2/10 Terrible

Disliked: Staff & service

EL MAL TRATO

LA RECEPCIONISTA MUY MAL TRATO NADA AMABLE Y LUEGO NO ME RESPETARON LA TARIFA QUE CONTRATE VIA INTERNET Y A LA HORA DE ACLARARLO ME REGAÑO Y ME DIJO HASTA LO QUE NO MUY CERRADA A ESCUCHAR FUE LA PRIMERA EXPERIENCIA EN ESTE HOTEL Y LA ULTIMA