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City Express Suites Toluca

3.0 out of 5.0

Recent guest reviews

Quick check-in, room available and clean. Business room not available (could not use computer for flight check in), however front desk offered the printer by sending info by e-mail (then depends on availability of your cel phone). Breakfast was ok, and fast check out.

The free van service is availalbe at limited time only. There is only one van shared for all guests between the two building of the hotel. There is no service between 13:00 and 15:30. The service between 08:00 and 11:00, between 17:00 and 18:00 are reserved for other guests. As 17:00 is reserved for other guests, the van service between 15:30 and 17:00 may not be available too unless you only need to travel a very very short distance. No much choice for breakfast. Wifi signal is very weak. The good points for this hotel is that it near a shopping mall, staff are nice, room is fine.

Room carpet very dirty with hairs from other guests, bathroom dirty, had hairs from other guests in shower, WiFi signal is terrible does not work, and Airport transfer is only available from 3pm and with a limited set up schedule, if need the shuttle they can not provide you the service, no shuttle available all day. TV signal is bad. Rooms need renovations. Due kitchen, the smell is not very nice in room, specially in the mornings, food smells bad coming from bathroom, also sewage smells in the morning in the bathroom too. Staff is friendly. Hotel with good location.

The location is easily accessed (go past Sendero Toluca) and turn right when you see Toks restaurant and the three hotel towers, if you turn too soon, you end up in the shopping center pay parking lot), or you can go past the three towers and turn right and come "around" the buildings from the northern side. There is plenty of parking, the three hotels at this location share the surface parking. The rooms are large and spacious, these are real suites with a separate bedroom. The furniture is a little sparse in the living room, but otherwise this was a good experience. The Toks restaurant is within easy walking distance and open late at night and early in the morning. There are other restaurants (plus a food court) in the shopping center, but the walk is somewhat farther (maybe another 100 meters). The staff is very helpful.

Clean rooms, good service. Good shuttle service to work. On the Sendero Plaza mall property, so close to restaurant, theater, etc. Close to the buses to Mexico City. Decent breakfast. Good coffee, free, all day. Decent wireless connection.

We had to be in Toluca for a family dinner December 24th, and selected this hotel according to location, price, and tripadvisor feedback. In one word, it was a delight. The staff was courteous and helpful, service excellent, our room spacious and clean and well equipped. The heating system was great, and for non-Spanish speakers there were English language channels on TV. Our room had a nice kitchenette with stove, fridge, coffee maker, pots and pans, and everything else. The Continental breakfast was best if we waited 30 minutes to allow the staff time to set up hot ham and eggs, and beans. There was fresh fruit (very good papaya), toast, cereals, and the makings for a sandwich or two. The hotel is also located adjacent to a large mall which was an added benefit.

Que pena que el hotel cuenta con todo excepto buen servicio por parte del personal, el recepcionista Mario me pregunto si todo bien en mi estancia, le comente que nunca se llevaron la basura y solo use una cucharita y nunca la lavaron. El joven solo me cuestiono cuantos días te hospedaste y ninguna disculpa recibí. En otra ocasión tuvimos un problema y la gerente hablo conmigo pero de nada sirvió porque solo defiende a su personal y decidimos seguir hospedándonos en el City Express que esta a un lado, ahí si son muy amables todos.

Inicialmente me asignaron la habitación 3009, la cual contaba con todo y muy bien, a pesar de algunos detalles como por ejemplo la tapa del A/C y de los contrroles remotos de las dos televisioones. El A/C no sirvió, me mandaron al botones y no puedo, me reasignaron habitación a la 6004, ahí los aires acondicionados si servían, pero el olor de todo el piso era casi insoportable, huele a humedad y pies, el seguro de la puerta inexistente, las llaves del baño oxidadas, el soporte de la tV casi se cae, una de las cortinas del área de la sala no servía, solamente el primer día me colocaron jabon y shampoo, los demas días ni se asomaron y la limpieza dejó mucho que desear. De ahí en mas en la habitación cuenta con un refrigerador, horno de microondas, cafetera, licuadora, estufa electrica, lava losas, un desayunadro para 4 personas, y todos los utensilios de cocina como para hacer una comida en serio, esto estuvo muy bien. Podrían mejorar, si volvería a hospedarme con ustedes!

Um bom hotel, não possui muitos recursos mas atende ao que se propõe. É um hotel honesto. Vale a pena para quem não quer gastar muito. Possui shopping center nas proximidades e é um local bem tranquilo para pernoite.

Se realizo un evento para reconocer el esfuerzo de los colaboradores de mi compañía, (80 pax),sin embargo este tuvo muchas situaciones decepcionantes: -el montaje en las mesas no estuvo en tiempo y se tuvo que buscar la vajilla en ese momento, haciendo que se retrasara la apertura del evento. -los cubiertos algo sucios. -el café no estaba listo al momento de la apertura. -los platos de plástico. -el banquete llego tarde. -centros de mesa sin base. -nosotros como clientes tuvimos que estar recogiendo los platos sucios, por que no se daban abasto. -Definitivamente hay muchas áreas de oportunidad para el Gerente General quien jamas se presento en mi evento, a pesar de que tuvo conocimiento de las situaciones antes mencionadas y su actitud fue muy grosera al tratar de darle el feedback. Considero que si no tienen la capacidad de realizar este tipo de eventos lo comenten antes de enviar cotizaciones, por que para eso si son buenos, para cobrar. Por otro lado debo reconocer el esfuerzo del staff (Karla, David, Abigail) que en verdad se puso las pilas y a pesar de todo nos ayudo a salir con el evento.

Room options

Suite, 1 Queen Bed with Sofa bed

Queen 1 | Full 1 | Sleeps 2

Junior Suite

Full 2 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 37 reviews