8/10 Good
Jamie
Traveled with family
Nov 14, 2025
We recently stayed at the Sheraton Tokoriki Resort and overall had a lovely holiday. The property is beautiful, the beach is stunning, and the pool area works well for both families and adults. The standout of our stay was the childcare service. Our babysitter, Remi, was fantastic with our seven-month-old daughter and made us feel completely at ease.
We did experience a few logistical issues. Despite emailing a week in advance, our boat transfer was not booked when we arrived at the ferry terminal, and it took over an hour to resolve. For the return transfer, we were booked on the wrong time despite providing our flight details. Check-in was also delayed. We arrived around 1 pm and understood check-in was at 3 pm, but even though we were travelling with a two-year-old and an infant, we were the last in a large group to receive our keys at 3.30 pm.
We also realised at checkout that we were charged additional for the return transfer and that the Bula Bubble Package we booked included a 30 minute couples massage that was never offered or scheduled.
These issues created some unnecessary inconvenience, but they did not take away from the beauty of the resort or the warmth of the staff. We would return, and we hope this review helps future guests double check their logistics to ensure a smoother stay.
Jamie
Stayed 5 nights in Nov 2025


































