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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property
Hotel with free parking, near Hadrian's Villa

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Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

Exterior
Select Comfort beds, minibar, in-room safe, desk
Reception
BBQ/picnic area
Lunch and dinner served, local cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 10
  • Place, Hadrian's Villa Greek Theater
    ‪3 min drive‬
  • Place, Hadrian's Villa
    ‪4 min drive‬
  • Place, Villa d'Este
    ‪7 min drive‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪42 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Twin Room

  • Sleeps 2

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3

About the neighborhood

Tivoli

Located within a mile (2 km) of Hadrian's Villa Greek Theater, Hotel Cristallo Relais Sure Hotel Collection by Best Western is within 2 miles (3 km) of Hadrian's Villa. This 3-star hotel has 50 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.2 miles
  • Hadrian's Villa - 4 min drive - 1.4 miles
  • Villa d'Este - 7 min drive - 2.8 miles
  • Colosseum - 31 min drive - 19.4 miles
  • Trevi Fountain - 33 min drive - 19.4 miles

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 50 min drive

Restaurants

  • ‪Da Totarello - ‬14 min walk
  • ‪BioDomus - ‬11 min walk
  • ‪Caffe Italiano - ‬2 min drive
  • ‪Tenuta la Rosolina - ‬11 min walk
  • ‪Paninoteca Acquaferrata - ‬19 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Hotel with free parking, near Hadrian's Villa
Guests of Hotel Cristallo Relais Sure Hotel Collection by Best Western enjoy access to free WiFi in public areas, meeting rooms, and a business center. There's free parking, and an airport shuttle (available 24 hours) for EUR 70 per vehicle roundtrip. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a seasonal outdoor pool, express check-out, and free newspapers.
Guests can expect free WiFi and flat-screen TVs. Select Comfort beds grant a restful night's sleep, and bathrooms offer free toiletries and bidets. Minibars, safes, and phones are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Il Torchio

Things to do

  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2:00 PM—-1:30 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.
Property Registration Number IT058104A1E402U34V

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from May to September.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Frequently asked questions

What can I see around Hotel Cristallo Relais Sure Hotel Collection by Best Western?

This hotel is located in Tivoli, close to Hadrian's Villa, Villa d'Este, and Roma Est. You'll also find Terme di Roma - Acque Albule and Villa Gregoriana within a short drive.

Will I be able to park at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western feature a casino?

No, Hotel Cristallo Relais Sure Hotel Collection by Best Western doesn't have a casino.

Will I find an indoor pool at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

Is Hotel Cristallo Relais Sure Hotel Collection by Best Western a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a comfy mattress and a minibar as well as a bar.

Are there hot tubs at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, there isn't a spa tub at this hotel.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a restaurant that serves breakfast?

Yes, Hotel Cristallo Relais Sure Hotel Collection by Best Western serves buffet breakfast for a surcharge each morning at Il Torchio.

Will Hotel Cristallo Relais Sure Hotel Collection by Best Western allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Cristallo Relais Sure Hotel Collection by Best Western for a fee of EUR 10 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Cristallo Relais Sure Hotel Collection by Best Western?

The closest major airport to Hotel Cristallo Relais Sure Hotel Collection by Best Western is Ciampino Airport (CIA), which is 20.1 mi away (24 minutes by car). Another top airport is Fiumicino - Leonardo da Vinci Intl. Airport (FCO), which is around 28.3 mi away.

Can I book a room with a balcony at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, there aren't any guestrooms with balconies at Hotel Cristallo Relais Sure Hotel Collection by Best Western.

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 90 reviews
Rating 8 - Good. 39 out of 90 reviews
Rating 6 - Okay. 21 out of 90 reviews
Rating 4 - Poor. 9 out of 90 reviews
Rating 2 - Terrible. 5 out of 90 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities
On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Stayed 2 nights in Nov 2025

4/10 Poor

Roger Xavier

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Stayed 4 nights in Sep 2025

4/10 Poor

Stefano

Business traveler
Disliked: Property conditions & facilities, room comfort
Dirty towel shower too small I need take a door out to get oit
Stayed 1 night in Sep 2025

2/10 Terrible

Michael

Stayed 1 night in Mar 2025

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024

6/10 Okay

Stefano

Stayed 1 night in Aug 2024

4/10 Poor

Leslie

Stayed 4 nights in Jul 2024

8/10 Good

Prakash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024

8/10 Good

Stefano

Stayed 1 night in May 2024

6/10 Okay

Stefano

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

France

Traveled with partner
Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

8/10 Good

Giovanni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there. We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.
Stayed 1 night in Mar 2019

10/10 Excellent

Mel, London

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.
Stayed 4 nights in Oct 2018

6/10 Okay

Map, Illinois

We will not stay here again. Located in business area Food was good.
Stayed 6 nights in Jul 2018

2/10 Terrible

Retired, California and Central America

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel, should be 1 star.

Awful place. Housekeepers argued with me. They never changed my sheets . 7 night stay. And they cleaned my room about 2 times. I ran out of toilet paper, Gardner had to bring me rolls of paper clean pillowcase, clean towels. My garbage accumulated and management was not concerned. The hotel is difficult and farther than its stated in the ad. Owner Not interested in providing u.s. cell Adapters had to charge cell battery in car parked outside hotel. All staff smoke at hotel door entrance. About 4 toll booths you have to pay round trip on the road. Hotel don’t mention that, they don’t want to give change to pay tolls. Hotel never picked up their tel to give me directions. Even the policemen GPS had difficulty locating this place. It got dark trying to find this place so I parked my car rental on a street and waited until daylight to continue searching. They are no refundable. Too tired to hunt for a new hotel for 1 night. Room hotel dead, no alarms, WiFi yes but no cell battery Chargers adapters. was supposed to stay there for nine nights but nights number eight and nine I move to a hotel closer to the airport because I wanted to leave the country as soon as possible from this bad experience. I expect to get my $500 back into my credit card account from this terrible hotel It is antiquated and it’s in the middle of some factories and farms.
Stayed 9 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Clean but not friendly staff.

Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.
Stayed 1 night in Jun 2018

2/10 Terrible

m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They dont care about the customer

This hotel does not care. The restaurant is run by crooks. breakfast horrible.
Stayed 1 night in May 2018

8/10 Good

nick, sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel

staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017

8/10 Good

David, COLORADO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel in Tivoli reasonably priced

Modern style hotel in Tivoli easy to find, modern bed & spacious room (for Europe). Reasonable price for high tourist location very close to Hadrians villa. Coffee maker in room, which I like. Only mild criticism is the breakfast was average, no hot food.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

This is an excellent hotel. The room was lovely, secure free parking, beautiful pool, excellent restaurant which I recommend for dinner. Staff were very welcoming and bent over backwards to make us feel welcome. There was a small confusion over the cost for breakfast: our paperwork from hotels.com said free breakfast, but the hotel's paperwork from hotels.com said a night's stay only with no breakfast. This was more than we expected for a night's stay by the motorway and excellent value for money.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

basic hotel, great restaurant and helpful staff

modern hotel, very nice staff, wonderful restaurant,