Berjaya Tioman Resort4.0 out of 5.0
Recent guest reviews
Visited in August with family group. There were 7 of us needing 4 rooms and we were all put in a "chalet" style unit together which was great. 2 adjoining rooms downstairs and the same upstairs. The rooms were spacious, clean and comfortable but a little worn. Could do with some maintenance and updates. The location, beach, water, snorkelling, fish and views are beautiful. Food was great. Breakfast buffet was very impressive with lots of options. Lunches could be ordered from the menu and you could sit in the restaurant or have it packed in a take away box to take to the beach. Pizzas were very good. Even had packed sandwiches available at the pool which were cheap and tasty. Drinks were very reasonable prices. Fresh juices were great. Not loads to do at the resort, tennis was a little worn out, kayaks, bikes & snorkels for hire and a games room. All were an extra cost. Just outside the gate are a couple of restaurants. We went to one of the them several times and the food was excellent and very cheap. Only issue with this place is the litter. Was very sad to see so much of it. Everywhere you look there are cigarette buts. There are rubbish bins around but people do not seem to be emptying them enough and the litter on the ground is not being picked up by any of the staff. I spoke to the Manager regarding the litter in one area and immediately staff were called to tidy up. It made such a big difference and if they made an effort to have a big tidy up the whole appearance of resort would improve. It is especially disappointing when the island is supposed to be a Marine Park and conservation area.
wide varieties of room available for all your needs from ardent diving enthusiasts who want to explore Pulau Ringgis right in front of Berjaya's own private beach, to families who want to have a great time at their own swimming pool and children slides, or just to have a laid back experience relaxing at their in house massage and spa, with a pina colada and the sunset in the background. The traditional looking wooden houses pack a punch when you open the room door to see what Berjaya provides. The rooms are well air-conditioned and all amenities are provided from hair dryers to toiletries to sufficient powerpoint points. The beds are comfortable and provided me with good rest during my trip, letting feel refreshed early in the morning for a power packed breakfast at 7am and an exciting day ahead. After a long day, all you want to do is just soak in the bathtub and let the tensed muscles dissolve in the warm water. I am very pleased with the huge array of food available at Berjaya. From my favourite Roti Channai (or roti prata/paratha, in certain places), to spaghetti, or for the more health conscious; daily greens of the day and tropical fruits. We even took a further walk down the beach to experience their very own authentic Thai Restaurant which served delicious food. The tom yum soup though lacking a bit of coconut milk, was tantalising to the tongue and enriching to the palette. The green curry was surprisingly great. i felt it would suit people who don't really take spicy stuff. i'm well trained for spicy where i come from. it was, however, missing eggplant/brinjal, a traditional ingredient in Thai Green Curry. There's so much to choose from but I would personally recommend the Red Ruby dessert - Heaven down on Earth, no second thoughts about it.
We stayed 4 nights in this hotel and we totally satisfied. Only one thing disappointed me is our room inside... need renovation. Also when we arrived it was about 10am and lady on reception said we can't check in before 2pm... well, after 2 hours waiting my husband asked another receptionist if we can check in and she just gave us key without any problem.
We booked the Berjaya Tioman resort for a one week family holiday which centred around diving at a local centre in Tekek. For about £1,000 for two interconnecting rooms for six nights you do not expect 5 star luxury but you do expect the basic amenities to be in working order. We had quite a few problems (shower-hose came off, safe did not work, no power sockets etc) and asked to be moved to a new room which was better. The most disappointing thing was the food which was very poor - breakfast buffet was truly awful and although we had the inclusive dinner package after the first night we went out to Tekek to eat on the street which was great and very inexpensive. The pool is ok but not huge for the resort size and the beachside bar is only open 5-11pm (happy hour until 8pm). It is not expensive but the drinks list is limited and not very good. The location on the beach is very nice and you can swim or canoe over to Renggis island to go snorkelling which is great. Evidently large numbers of locals come out to Tioman for the weekend from Johor etc so on these days it is very packed and the buffet is chaos.
The Hotel are overpriced by it's facilities, the room are dirty, toilet need serious refurbish. Water pressure are low, wall tile cracking. No buggy service unless check in check out. Buggy has to pay RM80/ hours. Ferry transport are out of maintain. Serious sandfly issues on their beach. I am sorry to said 5 star prices with 3 stars service and 2 stars facilities.
We have returned to this place this week after 3 years. For sure our experience had been quite positive at that time.However, things seem to have changed a lot. The very serious issue is sand-flies. You cant stay at the beach. Do yourself a favour if you go, AVOID the beach. We are a couple and got about 100 bites each. It is very itchy and is going to last for up to two weeks. When asked the management they said they do fogging once a month. That is clearly not enough. Some mosquito sprays were available on the beach one every 500mt! And all were empty! The sand-flies are a very serious issue and need to be taken seriously. I was wondering what about if we were there with kids. On a separate note, most of the personnel is not friendly and food (buffet) was very average. Will not return.
Was at Berjaya Tioman over the Good Friday Holiday. Tried to book their online promo but stated FULL. When i am physically at the resort.. i hardly see many in house guests around. Upon arrival at the ferry terminal, across the bridge is their town where Berjaya always have a shuttle bus standby waiting. It seems the shuttle bus is always there whenever there are ferries approaching based on schedule. So you can try your luck if the shuttle is not full when you are in town, to hitch a ride back to resort. The shuttle ride from town to resort is about 5mins but if walking, it will be at least 30mins per way with up and down hills. Upon reaching Berjaya Resort, there are 1 Chinese Seafood Restaurant and 1 Malay Restaurant right outside the entrance. There are taxi waiting for you if you want to go downtown. The shuttle bus will send you directly to lobby for check-in. Luckily my room are ready. At the check-in area, you can find resort souvenir shop which sell souvenirs, tee-shirts, snacks – titbits and ice cream and bottle drinks too. There is also a booking counter for snorkelling trips other than their “ concierge”. They have a restaurant which serve bbq or theme dinner and further down, another Thai Restaurants which worth trying. We have to wait for the shuttle bus to send us to our rooms.. am so lucky to have my room.. right next to the entrance gate T.T The Chalet areas are clean but you can hardly find dustbin. Upon arrival to my room, there is a small table with 2 chairs at the balcony outside the room. Wow so cooling when I step Inside the room with tiles flooring. Air-con was on to welcome guests to cool down from the outside hot weather . Really appreciated their thoughtfulness. Room is basic and neat, clean too but can see that the rooms look very tired with leaking aircon and the toilet flush handle almost can’t make it. Bed is soft and worst are the pillows. The feather inside the pillow keep poking my face throughout my sleep. TV have 12/13 Channels but only about 7-8channels can watch, 1-2 channels are radio. Overall room is ok. First night, we have our dinner at the Thai Restaurant. Choices are consider ok but small potion and expensive too. Not authentic taste despite chef is Thai Native. I order a whole groupa sweet & sour first (Thumbs up), Tom yam seafood clear soup, Patai glass noodles, Green Mango Salad (ok except the dried prawns are very hard so goto eat slowly), Aspargus with prawn. They do not charge service fees or taxes, or is it prices already included maybe. Our damage is RM189. The other restaurant is doing BBQ nite . We should have enjoy this first as the next night is Malay Theme Buffet Dinner. BBQ looks great tho .
This is my second visit in this resort. It so happened we've meet En Musa at the jetty.. (what a warmth welcome back greetings from him)! The check in is swift till we are escorted to the room. As usual..En Salam so hospitable in all means even if busy period... the chalet is quite clean (even if some edges is rotted woods maybe due to old).. we able to try the steamboat on our last night and its superb.. (we full to the max level).. FNB staff at restaurant are very attentive (sorry forgot to know their names).. Housekeeping staff very prompt reply with gestures. Overall its a nice vacation.. very sure we will be back soon... Thanks a million to all the staffs..
I'm sorry to say this is the first negative review I've posted on TripAdvisor as a culmination of events led me to write this! While some may consider this to be extreme and possibly unreasonable, as we live in Asia and have travelled a lot this hotel is clearly in a very different league comparatively to others! You can always tell an establishment by its management presence, leading their team from the front; the only time we saw them was eating at mealtimes but never with their team or conversing with guests! The resort itself is in a lovely location by Ringgis Island situated on @2km of golden sand and as such could be beautiful! The resort feels very dated while also being poorly maintained! One has only to walk around the resort to see lights not working, uplifted decking and loose or missing tiles around the pool. The rooms are very dated and in need of refurbishment. Everywhere you look there is corrosion, chips, damage and parenting a general feeling of lack of care and attention. If this wasn't enough, while some of the staff are friendly, many are surly, unfriendly and even antagonistic. This may be caused by the fact that upon times, especially weekends they clearly lack manpower. Here are a few reasons why we are not favourable about our experience: - we flew into Tioman and arranged airport collection, as had another couple on the same flight. No collection appeared so after some time we called the Berjaya to be told it was on its way. It never appeared but we realised the bus to the ferry terminal was the said transportation and were unable to get the first which was packed with guests from a recently arrived ferry and waited for a second. - at check in, there was a sign displaying check out / check in. Ourselves and other guests went to the check in queue to be told abruptly to join one queue. Fine, but remove the worthless sign! - one morning my wife went to collect beach towels and was told to return about 15mins later as they were waiting for the laundry to supply more. Upon returning, they were still not available so she asked when they would be ready as we were using loungers at the far end of the beach and was told later! When she complained, the attendant replied, "Its not my problem." - the beach is lovely but covered in cigarette butts and we picked up countless bottles from the shore line and disposed of them. - litter remained all around the resort and grounds for days! - the loungers were decrepit, falling apart and cracked vinyl padded covers - the beach has many sand flies, which to some degree can't be avoided. Other guests commented about this to us and like my wife were bitten but during our 8 nights at the resort we received notification they were spraying the area twice! When we saw them spraying the area, it was meagre and not a purposeful fumigation - the general grounds and gardens were unkempt, with the paths not once being swept during our 8 night stay. However the golf course by comparison was very well maintained for the limited guests we saw using it. - we were without wifi for three days, not a bad thing as it's nice to be isolated. When we enquired we were told the password had been changed and I quote, "We should have checked." Why if changing the password would you not inform the guests via a simple in room notification. - the restaurant 'a la carte' menu was frequently without items so we would ask in advance what wasn't available as this frequently included salads and rather basic ingredients. - both the main and Thai restaurant (which is rather good due to having a Thai chef), were always understaffed with tables left uncleared for long durations of time. - on a Monday evening the bar was busy with only one waiter. After waiting 15mins to place an order a friend went to the bar and was told in no uncertain terms by the barman to return to our table for the waiter. When he explained we had been waiting a long time he replied, "Go ahead and complain, I don't care!" However, there were a few positives, less affiliated to the Berjaya but more to people we met or location: - Ringgis island is a short paddle away and we always saw plenty of Black Tip Reef Sharks while snorkelling. - if prepared to snorkel @150m out to sea, the reef and marine life are good. - the scuba diving equipment and boats are in good condition and the guides proficient. - there is live music 6 nights per week and Alli and Leah, are very talented and super friendly. - as mentioned above, the food in the Thai restaurant is good. - Tekek village is less than 1.5km away and easily accessible on foot or via cheap taxi. There are some good local restaurants including Syahirah Seafood BBQ. Tioman is a lovely island but the Berjaya was a huge disappointment. After writing this, I reverted to TripAdvisor and saw many guest have in recent months flagged similar concerns. These reviews all received replies from the GM referring to a planned refurbishment but when we visited in late August, still no proactive measures were taken regarding staff attitude, cleaning the grounds of litter, sweeping paths or fixing loungers which do not require a planned refurb programme! From our experience both the resort and team lack care and attention! This resort may have a management team but certainly not a leadership team who care about the experience they provide for their guests. Again, I know this review is damming but I felt compelled to write it due to the numerous issues and poor service received. If you have no other options of places to stay at Tekek, Tioman then insist on paying @30% less for this overpriced, early 1990's resort!
The resort is nice and comfortable but getting there is the real challenge as it took us almost a day from KL. The restaurants are good and they can cater for vegans too. Service at the reception can improve if employees did not spend time chatting with each other
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 1579 reviews