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Recent guest reviews

Good location but the rooms needs upgrades and maintenance, our TV remote control was not working, some power oulets didn't work, and the room curtains do not cover the windows well and a lot of light enters throughout the night

The petting zoo (even though it wasn't open when i visited). I loved seeing the rabbits especially.

Property was fine no major complaints, minor thing that should of been replaced for safety purposes.

This Hotel needs major renovations. The hotel is falling apart and just simply run down. Spend your money somewhere else.

My family andI made two reservations. I’m te bege

Great first time experience! Staff was friendly and very helpful. Yes there are certain rules they had to remind us (jacuzzi not for kids) which I understand. Breakfast buffet very yummy and the restaurant meals were very good. Puerto nuevo is 5 min away which is awesome! We will def be back!

Over all the hotel was fine however the fact that they had no ADA accessibility was terrible. My father had a very hard time he uses a wheelchair and could not get in or out that was bad. Also the people in the next room to ours were smoking pot and it ricked bad. Couldn’t sleep for 2 night because they allow their guest to party and howl until early morning. This I know is hard for them to control. Guest are very inconsiderate. The food was good though.

N/A

the staff was nice and helpful. the rooms were cleaned. the food in the restaurant was good. we enjoyed the bar the most. they played live music saturday night and the guests were welcome for karoake. I would love to go back.

Room has no ac- mold on the walls- infestation of roaches and spiders in room- when made hotel aware - they said--you want us to come clean or move you - please move I said- we tried to get towels at the pool were told the check in people should give us cards to get towels- i called front desk- she said "well i checked you in but you came when pool was closed . i said what!!!! she said you had a room change at alsmot midnight...ok sorry your place had roaches- why ami penalized because you didnt do approriate check in - my son and husband are at pool now and i am in bed with cramps- can you allow them to give them towels. NOPE- you or him must come sign what you should of signed at check in .....i said what is your name so my husband can come toyou without explaining the whole story? she said i wont give you that! i said ???? ok a amanger then so i go gove him the story- NOPE!!!! you can come to front desk and look for who you need, I really thought I was on prank TV however i was in my room- Also no windows you can open because you will fall out no screens or bugs will eat you - stay away for almost $200 a night a $50 motel stay would have been better

It had a nice view once they go us to our correct villa. They had us running around for an hour bcuz they gave us the wrong room. Outside they had a bunch of puddles of dirty water my child fell in one at night and she was devastated bcuz it smelled horrible. Overall i wouldnt stay there again!!! Staff needs to be trained a little bit more.

First, Room was not ready upon arrival. Housekeeping was still cleaning room we had to return to front lobby for another room. Showers spray water everywhere that makes a mess. rooms stink and have moldy smell.

The property is in a very secluded and private area with good security. You really do enjoy the time spent there with your family for what it is. You can walk to the restaurants and walk back with no effort. The heated pool I will say was not warm at all. Noe was the outside jacuzzi. Our hotel room had a dirty toilet with and the shower had some scum on the tile. Pretty gross Other than that we did enjoy our stay and will be returning.

Km. 44.5 carr. Libre Tijuana - Ensenada Playas de Rosarito BC

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located 2.8 mi (4.5 km) from All the Pretty Horses of Baja Rides and Rescue, Puerto Nuevo Baja Hotel & Villas is within a 15-minute drive of Christ of the Sacred Heart. This 3-star hotel has 248 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool.


Dining

In addition to a restaurant that serves lunch, there's also a sports bar. You can get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 9 AM to 11 AM.


Rooms

All 248 recently renovated rooms feature free bottled water and safes. Guests can expect to find 42-inch LCD TVs with cable channels. Designer toiletries are also available.


Property features

Puerto Nuevo Baja Hotel & Villas features karaoke, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for MXN 750.00 per person roundtrip. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and free newspapers.

Room options

Ocean Front King With Balcony and AC

1 King Bed | Sleeps 3

2 Bedroom Villa 2nd Floor, Ocean Front

2 King Beds, 1 King Sofa Bed and 1 Queen Sofa Bed | Sleeps 10

Standard King Garden Section 2ND Floor

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Standard Double with Partial Ocean View

2 Queen Beds | Sleeps 4

Guest reviews for Puerto Nuevo Baja Hotel & Villas

Everyone (15) Couples (7) Family (20)
3
Family

Good location but the rooms needs upgrades and maintenance, our TV remote control was not working, some power oulets didn't work, and the room curtains do not cover the windows well and a lot of light enters throughout the night

By , from Victorville on Aug 29, 2021

Review comment responded on Sep 4, 2021

Dear Albert, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We are very sorry to see that you found some inconveniences that brought down your experience which we apologize for. We assure you that we have taken notes about them and will share all with our management team so that they can take actions accordingly. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

4
Friends

The petting zoo (even though it wasn't open when i visited). I loved seeing the rabbits especially.

By on Aug 28, 2021

Review comment responded on Sep 3, 2021

Dear Juan M, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We are proud to know that our amenities such as our mini zoo, made your stay a very pleasant experience. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

5
Partner Couples Friends

Property was fine no major complaints, minor thing that should of been replaced for safety purposes.

By on Aug 26, 2021

Review comment responded on Sep 3, 2021

Dear Jasmine, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We are proud to know that our staff and service made your stay a very pleasant experience. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

2
Partner Couples

This Hotel needs major renovations. The hotel is falling apart and just simply run down. Spend your money somewhere else.

By on Aug 19, 2021

Review comment responded on Aug 27, 2021

Dear Guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We’re so sorry that your experience did not match your expectations. This is on us. Thanks for taking the time to bring this to our attention. We will use the feedback to keep getting better. Again, thanks for your feedback!

3
Everyone

My family andI made two reservations. I’m te bege

By on Jul 29, 2021

Review comment responded on Sep 17, 2021

Hello, good day. Thank you for visiting us. We are sorry we did not meet your expectations, we will work harder to give you a better service on your next visit. Have a great day.

4
Family with small children

Great first time experience! Staff was friendly and very helpful. Yes there are certain rules they had to remind us (jacuzzi not for kids) which I understand. Breakfast buffet very yummy and the restaurant meals were very good. Puerto nuevo is 5 min away which is awesome! We will def be back!

By on Jun 28, 2021

Review comment responded on Jul 7, 2021

Dear Guest, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We are proud to know that our staff, service and food made your stay a very pleasant experience. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

4
Everyone

By on Jun 26, 2021

Review comment responded on Jul 3, 2021

Dear Guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

3
Everyone

By on Jun 23, 2021

Review comment responded on Jul 3, 2021

Dear Guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

4
Everyone

By on Jun 13, 2021

Review comment responded on Jun 26, 2021

Dear Guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

1
Family with small children

Over all the hotel was fine however the fact that they had no ADA accessibility was terrible. My father had a very hard time he uses a wheelchair and could not get in or out that was bad. Also the people in the next room to ours were smoking pot and it ricked bad. Couldn’t sleep for 2 night because they allow their guest to party and howl until early morning. This I know is hard for them to control. Guest are very inconsiderate. The food was good though.

By on Jun 2, 2021

Review comment responded on Jun 29, 2021

Dear Guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We are very sorry to see that you found some inconveniences that brought down your experience which we apologize for. We assure you that we have taken notes about them and will share all with our management team so that they can take actions accordingly. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

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