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Recent guest reviews

It had a nice view once they go us to our correct villa. They had us running around for an hour bcuz they gave us the wrong room. Outside they had a bunch of puddles of dirty water my child fell in one at night and she was devastated bcuz it smelled horrible. Overall i wouldnt stay there again!!! Staff needs to be trained a little bit more.

First, Room was not ready upon arrival. Housekeeping was still cleaning room we had to return to front lobby for another room. Showers spray water everywhere that makes a mess. rooms stink and have moldy smell.

The property is in a very secluded and private area with good security. You really do enjoy the time spent there with your family for what it is. You can walk to the restaurants and walk back with no effort. The heated pool I will say was not warm at all. Noe was the outside jacuzzi. Our hotel room had a dirty toilet with and the shower had some scum on the tile. Pretty gross Other than that we did enjoy our stay and will be returning.

The location is convenient easy to find. I was not happy with the rooms and service. It turn out some rooms and villas do not have AC my villas happened to be the ones without! It was very hot and there was no ventilation a sliding door with people sitting outside smoking and was given dirty fans!!!! The toilet did not flush and shower head was leaking! Definitely what you need while staying in a $250 night resort! Had to call maintenance. Oh sofa beds dont come with linens! But if you need it call and ask! To summarize this i checked out after 3 hours the receptionist Roberto couldnt acomódate us and told me to call Orbitz and this is why i shouldn't book through agency!!

The hotel is outdated, but overall it served its purpose. According to reception, none of the rooms have AC, but a fan is provided. All staff were welcoming. Be aware that when the sprinklers go on in the morning, the water that is used is recycled.. my family and I were awaken by the foul smelled. Would indeed stay there again.

This place is old, needs work, you can hear everything through the walls, food was not that great, couldn’t get a server to get me a fork or drink, very disorganized. I didn’t see not one person cleaning the places that people handle the most. Yes you do get temperature taken when you first arrive with Hand sanitizer But that’s all, with all the tourists there and kids running wild, you would think they would have service cleaning all the time, overall I will not go back to this place

Very nice, very clean and the staff very friendly....

I loved the indoor pool, they view from our room and when we requested for extra pillows they acomódate but what I did not like is that housekeeping was not so efficient since we left a few crumbles of chips around the room and when we got back bed was done but crumbs where still there cleaning was very superficial

The place is beautiful and clean. There’s no WiFi in the room.

Rooms are old and rundown. Grounds very nice, security good. Great location right on the ocean.

Property was very nice. My only complaint is that the wifi only worked in certain parts of the hotel.

We loved the whole experience, the sounds of the waves was very soothing.

The property was good! Many upgrades from the last time I was there. There rooms could be a little better.. the beds are so hard it feels like your sleeping on a rock. There is no AC; they only give u a fan. The only tv is in the bedroom area. My room didn’t have a mini fridge. Overall I think this will be my last time staying here.

The view was beautiful from my room. There is no access to the beach from the hotel.

The property is out dated, water pressure is low and not a bed you’ll get good sleep on. I think the staff is great and does what it can to keep things clean. I had to pay 46 dollars extra to get a room with a/c. I stayed in the oceanfront rooms two story. The steps are very narrow and dangerous. Not for kids. Or if you’ve had a few drinks. It’s a good hotel but with the price I paid for the room it wasn’t worth it for these reasons.

Pool closes early, wifi only in common areas, stairs in villas are not good, shower head was nasty

There was some areas of the buildings that have to be repair

Km. 44.5 carr. Libre Tijuana - Ensenada Playas de Rosarito BC

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Puerto Nuevo Baja Hotel & Villas is located 2.8 mi (4.5 km) from All the Pretty Horses of Baja Rides and Rescue and within a 10-minute drive of Christ of the Sacred Heart. This 3-star hotel has 248 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool.


Dining

In addition to a restaurant that serves lunch, there's also a sports bar. You can get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 9 AM to 11 AM.


Rooms

All 248 recently renovated rooms feature free bottled water and safes. Guests can expect to find 42-inch LCD TVs with cable channels. Designer toiletries are also available.


Property features

Puerto Nuevo Baja Hotel & Villas features karaoke, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for MXN 750.00 per person roundtrip. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this family-friendly hotel include a children's pool, free WiFi in public areas, and a conference center.

Room options

Ocean Front King With Balcony and AC

1 King Bed | Sleeps 2

2 Bedroom Villa 2nd Floor, Ocean Front

2 King Beds and 1 Queen Sofa Bed | Sleeps 8

2 Bedroom Villa 1st Floor, Ocean Front

2 King Beds, 1 Double Sofa Bed and 1 Queen Sofa Bed | Sleeps 8

Basic Double Room

2 Double Beds | Sleeps 4

Guest reviews for Puerto Nuevo Baja Hotel & Villas

Everyone (20) Couples (5) Family (17)
2
Family Family with small children Family

It had a nice view once they go us to our correct villa. They had us running around for an hour bcuz they gave us the wrong room. Outside they had a bunch of puddles of dirty water my child fell in one at night and she was devastated bcuz it smelled horrible. Overall i wouldnt stay there again!!! Staff needs to be trained a little bit more.

By , from Ontario ca on Oct 17, 2020

1
Family

First, Room was not ready upon arrival. Housekeeping was still cleaning room we had to return to front lobby for another room. Showers spray water everywhere that makes a mess. rooms stink and have moldy smell.

By on Oct 9, 2020

Review comment responded on Oct 15, 2020

Dear guest, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We are very sorry to see that you found some inconveniences that brought down your experience. We have taken note of your comments and you can be sure that we will forward it to our management team for further consideration. We're currently working on the upgrade of some of our rooms, we'll be sharing more information about it very soon. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

5
Family with small children

The property is in a very secluded and private area with good security. You really do enjoy the time spent there with your family for what it is. You can walk to the restaurants and walk back with no effort. The heated pool I will say was not warm at all. Noe was the outside jacuzzi. Our hotel room had a dirty toilet with and the shower had some scum on the tile. Pretty gross Other than that we did enjoy our stay and will be returning.

By , from Hemet California on Sep 22, 2020

Review comment responded on Oct 12, 2020

Dear Joanna, Thank you for your comments and for choosing Puerto Nuevo Baja Hotel y Villas. We are thrilled our location near the Lobster Village added to the enjoyment of your visit. On the other hand, we are very sorry to see that you found some inconveniences that brought down your experience which we apologize for. We thank you for choosing our hotel and for sharing your feedback with us so we can continue improving. We hope to see you soon!

5
Everyone

By on Sep 14, 2020

Review comment responded on Sep 18, 2020

Dear guest, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon.

1
Family Family with small children Family

The location is convenient easy to find. I was not happy with the rooms and service. It turn out some rooms and villas do not have AC my villas happened to be the ones without! It was very hot and there was no ventilation a sliding door with people sitting outside smoking and was given dirty fans!!!! The toilet did not flush and shower head was leaking! Definitely what you need while staying in a $250 night resort! Had to call maintenance. Oh sofa beds dont come with linens! But if you need it call and ask! To summarize this i checked out after 3 hours the receptionist Roberto couldnt acomódate us and told me to call Orbitz and this is why i shouldn't book through agency!!

By , from San Francisco Ca on Sep 8, 2020

Review comment responded on Sep 18, 2020

Dear Sandra, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We’re so sorry that your experience did not match your expectations. This is on us. We have taken note of your comment and suggestion and you can be sure that we will forward it to our management team for further consideration. We have 50 rooms with A/C and we’re currently working on remodeling some of our rooms, we’ll be sharing more information about it very soon. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

4
Family with small children

The hotel is outdated, but overall it served its purpose. According to reception, none of the rooms have AC, but a fan is provided. All staff were welcoming. Be aware that when the sprinklers go on in the morning, the water that is used is recycled.. my family and I were awaken by the foul smelled. Would indeed stay there again.

By , from La Mirada on Aug 26, 2020

Review comment responded on Sep 17, 2020

Dear Lovely, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We have 50 rooms with A/C and we’re currently working on remodeling some of our rooms, we’ll be sharing more information about it very soon. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. We hope to see you son.

2
Family Family

This place is old, needs work, you can hear everything through the walls, food was not that great, couldn’t get a server to get me a fork or drink, very disorganized. I didn’t see not one person cleaning the places that people handle the most. Yes you do get temperature taken when you first arrive with Hand sanitizer But that’s all, with all the tourists there and kids running wild, you would think they would have service cleaning all the time, overall I will not go back to this place

By , from Los Ángeles on Aug 9, 2020

Review comment responded on Aug 14, 2020

Dear Maria, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. I apologize for this bad experience; all your comments are essential to improve our service. We're following an strict protocol of cleaning and sanitization through our rooms, public spaces and amenities, we're sorry if we missed the mark. We thank you for choosing our hotel and for sharing your feedback with us so we can continue improving, and we sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Sincerely,

5
Family with small children Family

Very nice, very clean and the staff very friendly....

By on Feb 24, 2020

Review comment responded on Feb 28, 2020

Dear Guest, We are very happy to read that you had an incredible experience at Puerto Nuevo Baja Hotel y VIllas. We understand the importance of the details that make up a great stay, and we are happy knowing our exceptional hospitality enhanced your visit with us. We hope to see you again soon! Jesse Gallardo, Guest Relation Manager

4
Family with small children

I loved the indoor pool, they view from our room and when we requested for extra pillows they acomódate but what I did not like is that housekeeping was not so efficient since we left a few crumbles of chips around the room and when we got back bed was done but crumbs where still there cleaning was very superficial

By , from Los Ángeles on Feb 19, 2020

Review comment responded on Feb 24, 2020

Dear Danny, We are happy to read that you loved the indoor pool. Thank you for letting us know about this. Be assured that your comment will be shared with our management team so they can take action accordingly and prevent this from happening in the future. Your feedback is very important to us as it helps us detect where we can do better and provide you a better experience in your next visit. We hope to see you soon! Sincerely, Guest Relation Manager

3
Family

The place is beautiful and clean. There’s no WiFi in the room.

By on Feb 18, 2020

Review comment responded on Feb 24, 2020

Dear Guest, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We work hard to maintain our facilities clean and beautiful so we can offer the best experience possible. We currently have wifi in the main areas like the lobby, sports bar, restaurant, and the hotel section and we are working to expand wifi coverage to more areas, we will share more info about it soon. Thank you for taking the time to share your valuable comments. We hope to see you very soon. Sincerely, Guest Relation Manager

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