Best Western Museumhotels Delft

We stay at Best Western hotels frequent because they usually maintain a higher standard of service/cleanliness. This hotel was the worst of the Best Westerns. Our room had sloping ceilings to the extent that one had to walk around bent over to prevent hitting the ceiling. Hallways and other public places in the hotel were dirty and need of repair. The was mold on the grout in our shower. The staff seemed unfriendly and/or not knowledgable. Most rooms had inadequate ventilation and smelled musty. Avoid this hotel

The only comment I have is regarding the information about the breakfast and the reaction of the breakfast personnel. I was not aware that breakfast was not included in the price but was not informed about it in the reception. When I came to the breakfast in the morning, the lady in the breakfast room told me - you do not have a breakfast included - not very politely - that I did not pay for the breakfast in front of other guests. I felt like a criminal - eating food that I did not pay. I think there is another way to say that and certainly it information should be a part of the welcome procedure. When I asked in the reception whether it was included in my package or not, they were not sure. At the end I paid the breakfast in addition which is fine but I would appreciate more professionalism.

We stayed here for a short break with friends. Ideally located and the staff were friendly, courteous and helpful. Pleasant bar, and spacious, clean and well appointed rooms. Very good value, and we are already planning our next visit.

We really enjoyed staying at this beautiful hotel, spacious and comfortable, located in the center of Delft in a quiet street! The room for 3 was large, with excellent facilities and a large bathroom.

Excellent location, close to the train, bus and tram, for a hotel in 3 bits. Would give it 4 stars as bedrooms, ours was huge, need an upgrade - but it was such good value it seems mean. Breakfasts more than adequate and staff friendly

The first thing to say is that we got a great deal on this hotel, so if what you want is a bargain this could be for you. The location is terrific, just a couple of steps away from the main square and the old church but everything is so close together in Delft it's only ever a few minutes walk away. The team are friendly and helpful. I had a room (103) facing out on to the 'street' - they're not really streets because you only see the occasional car or moped, it's mostly pedestrians and bikes. However the windows are unglazed (the building is listed and it's not allowed), the windows on the first floor are practically at head height of the passers by and I heard every word of every conversation, or singing, or shouting that happened at night, I am a light sleeper and my friend in a room on the same side slept through it all but I couldn't. At 2.30am I asked the night manager if he could move me and they only had a spare room in their other building down the road which I wasn't about to walk to. They moved me the following day to an internal room that faced the fire escape, much quieter. The rooms are very basic (I believe there are other more modern rooms), we had singles and the room and beds are pretty small, I struggled to find a space where I could put up the suitcase rest without blocking the bathroom door. The bathrooms were adequate, no frills (shampoo/soap/shower gel out of wall dispensers and industrial style loo paper) and both of mine were not as clean as they could have been (hairs on the floor, dirty mirror). The rooms are hot, (no aircon) and in some of them you couldn't want to open the windows because you would be vulnerable. There are basic fans provided (noisy) but that's not an ideal solution. My room was tired and sorely in need of refurbishment. Carpets were worn, paintwork dirty, cracked tiles and black mould round the silicone in the bathrooms. My second room didn't have a coffee making machine and when I asked I was told that room just didn't have one, which was odd given that it was a standard feature. I also didn't have a remote for the TV and they had to track one down from somewhere else. We didn't do the breakfast. It's really average fare and at €15, very expensive. Go round to Kek instead, they do a fabulous breakfast, the smashed avocado on toast is wonderful. There is a lift and you would need to use it even to floor 1, if you have baggage or any mobility issues because the stairs are incredibly steep and narrow. This could be a great hotel given its location and the good team they have, but BW need to spend some money getting it up to scratch.

Our stay here was brief but the late (or early morning) arrival was no trouble for the night manager, we were welcomed warmly. The hotel was a little quirky but very decent and made our stay in Delft very memorable. If we were in the area again we would stay again happily.

We had a very pleasant stay at the hotel, and our suite had a separate room for our children (they found the beds very comfortable after a camping trip)! The hotel is close to a major parking (18 euros per day), and to the train station, which we found useful to visit nearby Rotterdam. We found the staff very helpful throughout our stay, and particularly when our car had a mechanical problem on our departure. They assisted us with calls with local companies, and offered us drinks and colouring for the kids.

Situated in the historic centre of Delft. Big, clean room with big and modern bath room. Rather warm at night, but a fan is available. Friendly staff, nice breakfast. A handy backyard for storing bikes too!