Door broken on room 355, needed to be the Hulk to close it. Lift broken. Sauna was smelly, spa and gym equipment were vintage. Building work at hotel, not informed until day before stay. Reception staff arrogant. Check in really slow and very painful. Not offered an invoice prior to settling the account. Settled the account and I was overcharged. No credit offered; reception said they would take up with finance, which they didn't, still waiting for an email and a credit to my credit card, EV charging was cheap ! Dinner was extremely good, at breakfast, items were missing and not topped up.