Meliá Jardines del Teide5.0 out of 5.0
Recent guest reviews
We stayed at the hotel for 4 nights B&B and after reading mixed reviews I thought the hotel was good. The reception area is very open and modern. The hotel has great views because of its location which means it’s always a uphill walk back. We stayed in a deluxe room which seemed massive. Breakfast was not bad lots of choice but didn’t have the wow factor so I’m pleased we were on B&B board basis. The area is lovely lots of restaurants by the beach in both directions a particular favourites of ours was la Tosca. The gym was not bad no barbells and no air on but that’s standard on holiday right!? Lots of fitness classes to partake in if you so wish. The pool area I can see in busy times of year how it might be difficult to get a bed and certain sides are better for catching the sun. Overall I think we would go back to this hotel.
We were looking forward to our holiday but everything was beyond expectations. From check in until the end of our holiday we couldn’t find a fault. Special mention to Linda who worked in the blue lounge and Ramon at the level pool. Thank you all so much would definitely return.
My sister and I returned yesterday from this hotel. The late location was perfect as the area around the hotel is quiet, but there are plenty bars and restaurants close by if you feel like exploring. The rooms are clean and spacious. There is plenty going on in the hotel if you feel like some activity. We particularly enjoyed classes with Carlos and Victor who were great fun as well as giving good advice to help us work safely. Aqua classes were inventive and variable. We also enjoyed our times at the blue bar thanks to the staff who take care and pride preparing our libations. Ali was cheerful and helpful, while Jose mixed the meanest g'n't. The food was varied. We had no problems finding something to our taste. The main pool is a great temperature and deep. I would not hesitate to return.
We stayed end October into November and the weather was a fine sunny 26C throughout - so that made a good start. We had also booked a Premium Room at the Level (Melia's executive end), so our reception was at the Level lounge, with cava and a leisurely check-in, thank you Victoria, who explained the facilities of the hotel. Our room was beside the Level Pool, so we could have our own recliners, with fresh towels provided daily, and walk a few feet for a dip in the warm pool - really spoilt! The pool was overseen by Ramon, who was cheery, helpful, came round with small glasses of fruit juices and polished our sun glasses! Breakfast was a lovely affair at the Level lounge, and we ate outside everyday in the morning sun. Staff were efficient and the food varied. We had our 'sun-downers' at 5.30 pm before getting ready for the evening meal. The hotel also provides a bus service to the Del Duque plaza, so we were able to either walk or use the bus, to go down to the beach, or to walk along the Fanabe promenade towards Puerto Colon, and to walk back. So some great time outside the hotel, but able to chill within. The Level staff were always helpful, and Carolina very knowledgable. One evening we ate in the Casa Nostra Italian restaurant, which was a wonderful experience (see our separate review), but the same cannot be said for the main restaurant, the Mosaico, which is large and very busy. It is buffet service, so once you are shown to your table - and that could involve a bit of a wait, queueing out of the door - and you have given your drinks order, when the member of staff comes - it is over to you. The place lacks atmosphere, like a large school refectory, and the staff are run off their feet clearing tables. There is little personal contact, and even the greeting and being taken to a free table seems a chore - rather than a chance to engage with guests. The food is generally good, though dishes on hot-plates can be just warm, and there are ample meat and fish choices which are cooked freshly in front of you. As a 5 star hotel, there seems not to be a dress code in the evening. Some guests make the effort with nice dresses and smart casual clothes and long trousers - others just turn up with shorts and tee-shirts. This is something for the management to work on - get the restaurant better organised, more personable and friendly and welcoming - remember we are the customers - and think about encouraging a proper dress code, so that the evening meal can be special. However, the general facilities of the hotel are very good, the pool felt warm, and the hotel has a lot to offer.
Got to agree with last review (Izzy) First let me state ,we didn’t stay LEVEL. We weren’t offered an upgrade,even at extra cost which has happened previously at Melia hotels. (To which we declined) We stayed b&b. We believe 5 star should be completely adequate for our needs! Reception un-informative and didn’t give us cards to obtain towels . Our bedroom floor left the soles of our feet dirty and the smell from blocked drains in our bedroom wasn’t what we expected from a Melia hotel. Bedrooms are spacious but with too few coat hangers A maintenance man came and said hair from the shower was the problem but unfortunately the smell was there the day after. Breakfast is substantial and good quality. Casa Nostra was very good. There are steep steps all around this hotel although lifts and ramps can alleviate that problem. We found the sun beds uncomfortable without cushions and also dirty. We tried the pool side catering and felt that it was not conducive with a five star status. The hotel is relatively new with good features and facilities needed to acquire its five star status but to me it isn’t squash courts and banqueting rooms that do it! It is quality food and drink, cleanliness and yes , quality loo paper!! Staff here are generally hard working and pretty faultless but in my opinion understaffed maybe because of cost cutting for the all-inclusive set? Maybe LEVEL is truly THE five star experience?
We have just arrived back and I thought I should give our experience of this hotel. We arrived tired but excited about our 5* holiday and were grunted at by a very disinterested receptionist Agnes - I politely asked about check in and was barely answered, she gave us no information at all and when I tried to ask she ignored me. When it came to getting the all inclusive bands on she called my little toddler "her" - I need "her" she said - she was not nice to deal with and first impressions count! The service here needs improving as on another occasion I also found Carolina to be of the same attitude. The gentleman who assisted us to our room was however very nice and gave us information which your reception staff failed to do. The bedrooms were spacious - the furnishings however were not 5*. The beds were comfortable although there were a few stains on the mattress and on the pillows. The room was tidy but not thoroughly cleaned as there was a mark on the toilet bowl at the beginning of our stay that was still there at the end and the wooden floor was in need of a thorough cleaning. The view from our room was lovely. The pool area was a bit dated with bits of edging coming off at the children's pool which my little one got hurt on. The tables at the sun beds were sticky and not clean first thing in the morning and the umbrellas had mildew on them. The food in the buffet restaurant was ok, the food warmers do not keep the food warm which put me off eating it. The choice was not very child friendly. The location was great and we enjoyed going out walking. The kids club was a hit or miss some of the entertainers were more interested than others. The evening entertainment was good and most of the bar staff were nice with the exception of when we asked for 3 hot drinks the barman uttered "Mamma Mia" under his breath - not polite or professional. We enjoyed the location and weather however we will not return to this hotel when we book our next holiday to Tenerife
Was a little unsure what to expect after reading a number of mixed reviews about the resort. However, I can only say how surprised I am that anyone wouldn't have a great time at this hotel. From the receptionist on arrival right through to the check out assistant we found all the staff very friendly and attentive. The bar staff were efficient, welcoming and at times incredibly entertaining, I need to make a special mention about Salem, Ali and Carlos, and hope our surfing legacy will live on. The whole hotel was super clean. The food in the restaurant was amazing many local dishes and Various Paella dishes available both at lunch and dinner service. The variety of fish and meats at the cooking stations was fresh and tasty and I must say I have never had so many varieties of fresh mussels cooked at any hotel let alone an all inclusive. The Pool area is beautifully laid out with plenty of sunbeds and shade and the pool temperature meant it was pleasant to dip in and out at any time. Our groups overall experience was absolutely brilliant and we shall book a return visit soon. I would highly recommend this hotel.
We were looking for a bit of pre-Christmas sun but couldn’t find any deals in Dubai or Abu Dhabi so settled on Tenerife. It’s our first visit to the island in 20 years so we really didn’t know what to expect, but knew we didn’t want a Club 18-30 hotel in Playa de las Americas. A friend had suggested 2 hotels but both were full so I did some searching and came across Melia Jardines del Teide. Initial Trip Adviser reviews were good and it was available for our dates so we decided to go for it. The first dilemma was whether or not to elect for their superior package, The Level. This came at a premium but offered access to an Executive Lounge and a separate pool. As a Hilton Honors Diamond member I’m used to their executive lounge, so decided to go for it, it was a good move. We arrived and were shown down to The Level to check in. Whilst waiting we availed ourselves of drinks and snacks as we’d arrived during their “happy hour”. Maria who checked us in, offered an upgrade from our half board package to all inclusive for €30 each per day. This gave us lunch and drinks at any time. We took it and it was a good decision. We were then shown to our room on the 5th floor (which is the hotel entrance level) which was spacious with a window from the bedroom into the bathroom, and particularly the shower. Don’t worry if you are shy as there’s a blind you can pull down! The room has a big TV, mini bar, kettle with a selection of teas and coffees, and a Nespresso coffee machine. The room also had a sitting area and patio doors that opened out to a terrace which fed right onto the Level pool. We had sunbeds at the end of the terrace, though be aware, these are accessible by anyone with Level access and not exclusively for you. That said, the pool isn’t staffed until 10am (I assume it’s earlier in Summer) so towels weren’t available until then. I didn’t see any towels on sunbeds before 8 so don’t think this is an issue. That said, it’s November and not high season. The pool itself is wide, clean and heated and there’s a lifeguard on duty that distributes towels, cold drinks and even cleans your glasses! This pool is much quieter than the main pool which has daily activities, but also has lots of sunbeds so again, I really don’t think this is one of those hotels where you have to rise at the crack of sparrows to get a bed. Alongside the main pool is a well appointed gym with treadmills and a good selection of weight machines alongside gym balls and mats. We found the food to be very good and varied. We had breakfast in The Level as opposed to the main restaurant “Mosaic” and it has a selection of cereals, charcuterie, scrambled eggs, bacon, mushrooms, beans etc as well as a made to order egg menu. The Eggs Benedict was a personal highlight! Tea and coffee is available all day at The Level with their happy hour from 17:30-18:30.Be warned that it does get busy at that time and people are fairly swift at hoovering up the canapes and drinks! Lunch can be taken at the poolside bar at the main pool and there’s a choice of help yourself buffet or sandwiches, wraps, toasties and pizza. You can get a wider range of food at Mosaic, the main dining room. The food selection at dinner was always varied although we were only there for a week, with a selection of meats like beef, pork, chicken, lamb and turkey, alongside pasta, pizza, sushi and salads. If you are not all inclusive then a bottle of house wine and a big bottle of water costs just €12 which is great value. There is also an A la Carte restaurant available at a supplement. We didn’t try it as the menu was a bit too fishy for my tastes, but AI and half board guests get 30% off their bill on their first visit with the second visit free. There is one hotel bar which is called Blue. This doesn’t seem like much for such a big hotel but the staff coped very well. As an idea, cocktails are around €12 each, sangria is €6 and beer €6, so our decision to take the AI option was a no brainier. Lunch and 2 cocktails would have been well in excess of that. There is entertainment every night which was always very good, with bands playing. Interestingly, they weren’t too loud. If you fancy a stroll then there is a new designer shopping centre about 10 minutes away down the hill. Walking down is fine but coming back is a different story! The hotel may be a challenge for the less mobile as it’s across 8 floors and built into a hillside, that said we have seen several guests in wheelchairs who clearly manage just fine There are fantastic sea views from all around the hotel so you’d be pretty unlucky not to get a good view. In summary, this is a great hotel and one to which we would have no hesitation returning to.
On arrival we were told that our room had been upgraded to the Level as our Deluxe Standard wasn't available (very nice we thought and thank you). Unfortunately when we got to the upgraded room it actually had a communal (large) balcony which was to share with approximately 5 other rooms as well as being overlooked by the restaurant/bar outside seating area above. We went back to reception and said thanks but no thanks as a private balcony is very important to us. Reception asked us to spend the night in that room and that they would have it changed first thing in the morning but we would be back to the Deluxe Standard room which was fine by us. In the morning the new receptionist said that there were no other rooms available until checking in time at 3pm (this of course was not good enough for us as we were only there for a week and already we were to lose a full day before we could check in. I have to say a big thank you to Alice on reception who defused the situation (me becoming irate with the receptionist who was telling me there was nothing she could do). Alice on the other hand bent over backwards and asked if we would go for breakfast and she would call us as soon as she had a room available. We were having a breakfast (approximately 10 minutes later) when she phoned to say that there would be a room available with a private balcony from 11am (this room was also on the Level so again thanks for the upgrade). Thank you so much for your help Alice well done. On a down side and which lowers my rating is the food unfortunately was pretty awful. Every evening the food was warm to cold unless you had a piece of protein which was being cooked in front of you (all the side dish accompaniments were really not very nice at all, the same daily, and certainly not hot). We stayed all inclusive and the choice at the pool bar was appalling at lunch time (unless we wanted to pay 50% of the full price on the menu to have something different - which was at an extortionate price in the first place). All inclusive should mean all inclusive. During our week we actually chose to eat out 3 times just so we didn't have to undergo the same food again. This was our first experience at all inclusive but we have learned that we will go back to bed and breakfast the next time we travel. On a plus - the hotel is a beautiful hotel and incredibly clean and as I said earlier the staff are very helpful - just ask. Also the staff who cleaned our room throughout the week - each and every one of you always smiled and said hello - the small touches make a big difference so well done to all of you.
Melia jardines del teide View sea10/10 Amazing Food and service 8/10 Service was awesome (Ali and Salem) 11/10 Rooms are spacey 9/10 Pool is really big but a bit warm 9/10 Awesome view at the sea and the teide 10/10 Grat location —> bars beach Restaurants all available in a few minutes an 20 mintes from the airport 10/10 would book again i really recommend this place
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Costa Adeje within a short walk of Plaza del Duque Shopping Center, Meliá Jardines del Teide is within a mile (2 km) of Gran Sur Shopping Center. This 299-room, 5-star resort welcomes guests with 2 outdoor pools, 3 restaurants, and free in-room WiFi. It's also close to Puerto Colon Marina and Aqualand Costa Adeje.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 8 AM to 10:30 AM. There are ample dining options with 3 onsite restaurants, including Mosaico, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 299 air-conditioned rooms feature furnished balconies or patios, minibars, and electric kettles. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes and phones.
At Meliá Jardines del Teide, guests enjoy 2 outdoor pools, a children's pool, and a health club. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly resort include free WiFi in public areas, 4 meeting rooms, and conference space.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 2594 reviews