Meliá Jardines del Teide5.0 out of 5.0
Recent guest reviews
This is a truly fantastic hotel. The location is far enough away from the centre to be peaceful but close enough to walk to excellent restaurants and cheap bars. The staff are friendly and extremely helpful, indeed, they really do want you to have a pleasant stay and will do pretty much anything to make that be the case. The room I had on the Level was large and comfortable and being able to step out of the front of it straight into the pool area and a guaranteed sunbed was awesome. The pool staff deserve a mention too for the effort they put in to looking after everyone and the high standards they maintained throughout my stay. The level lounge and cocktail hour were really good and added most admirably to the fine standards this hotel can offer. There are things that need to be addressed. The sleep quality on offer from the room I was in lacked somewhat on the standard I would expect of such a good hotel. I really was getting annoyed with the rattle of trolleys passing up and down my corridor from around 6am and noise of the deliveries that are made right behind the poolside Level rooms. I also had to chase on two occasions to have the coffee replenished in my room and on the third occasion I just gave in. Prices in the bar are over the top, be aware if you are going less than all inclusive. Those negatives are, in the grand scheme of things, relatively petty although they do force me to reduce my rating from a 5 to a 4. This hotel is a cracker with fantastic staff and so one day I will be back for more. However, I will be phoning ahead to get a Level room away from the delivery ramp even though that means I will forfeit stepping out of my room into the pool area.
I visited the melia jardines in Tenerife for the second time this September and I have to say once again I'm super pleased with the service from everybody in the hotel! From start to finish the service was outstanding, the rooms are superb and cleaned spotless each day! The food was amazing as I'm a fussy eater I found this no problem with a wide variety of choice! I would highly recommend all inclusive as this way the drinks are always flowing 😂 as well as refreshments. I was really pleased with the bar staff.. ali,linda,marcos and Jhojan in particular went out of their way to ensure that myself and my partner had an amazing stay. Rosa who sometimes worked at breakfast was also another staff member who was really attentive, when we stayed her last year she was also working and remembered us from last year and greeted us with such a welcome. I would also like to mention Jonathan who took our bags the second we set foot in the hotel and brought us straight to our room to ensure we made dinner as we arrived late!! For anyone is looking for a luxurious,relaxing and enjoyable stay I would highly recommended this hotel, we will be returning for the 3rd time next year as we could not fault it!! Great weather, great food,amazing hotel and superb staff- everything you want on holiday❤
Had an amazing 4 day break at this hotel. We just had B&B as we like to venture out in the evenings for something to eat. Rooms were big, modern, clean and comfortable with working air conditioning. The pool was lovely - although if you're not keen on being out your depth be aware that unless you're well over 6ft you can't touch the bottom around 90% of it. Breakfast buffet was really good and plenty of choice. Lunch by the pool snack bar was average and could be improved. Would defo recommend this hotel and would happily return.
It was our first time in Tenerife. We loved the hotel and enjoyed every minute of it. Ali Salem put a smile on our face every time we saw him. He was the kind of persoon that asks you how you are doing everytime he sees you. He is the example of a perfect host. A billboard sign for a company! The food is great and the evenings at the bar made our stay even more perfect with the evening concerts by live bands. Thank you Melia hotel Jardines del Teide for making our vacation the vacation that we needed!
Nice melia jardines Del teide Nice Salem casa Nostra Nice Ali at blue lounge Nice rooms Nice staff Lovely swimming pool Lovely loction Nice view Freindly Salem and Ali👌👌👌👌👌 Food very nice Good service Good music Very clean hotel😄😄😄 We came back next year👌👌👌👌👌👌
This was our first visit to this particular hotel, although we have stayed at the 'Melia' chain before in 'Cape Verde'. We again took the option to upgrade to the 'Level' package especially as this option now allows children. We took our 1yr old daughter for her first trip abroad. (We traveled through Travel Republic Ref: EUF/15655652 on 8th to 15th September 2017) So our review is based on our own experience with a child with Level upgrade. We cannot speak highly enough of this hotel, its staff and all the facilities. On arrival we were shown to the amazing Level lounge, where a very friendly Anna offered us a cold drink and checked us in, she went through all the facilities we had in our package and could have not been more helpful. We were given a lovely room (we opted for a Jnr Suite in our booking) and they purposely gave us a quieter location as we had our 1yr old. The room was all set up as we expected we got a amazing kids pack for our baby which was a lovely surprise, and a fridge full of cold drinks and snacks, charges applied from the fridge even though we were all inclusive, however the couple of beers I said I had out of it on checkout were not added to our bill. The Level pool is fantastic, Ramon who looked after us most of the week is a true gent and does not stop all day with drinks, fresh towels, umbrellas, chatting to our little girl. He made our time around the pool the best experience, and is a credit to the hotel. We did unfortunately have to get the doctor out for our little girl as she became unwell, and Carolina on the Level lounge reception sorted this out for us and went above and beyond, made sure we had a doctor within 10 minutes and sorted our food and drinks to be delivered to our room as we nursed our little one. 110% went into making sure we had everything we needed. Breakfast was served in the Level lounge each morning and had a great choice from the buffet or a lovely selection from the menu of freshly cooked meals. Only niggle here was the coffee machine was a little tempramental, jugs of fresh coffee served would be better. Aperitifs hour in the level lounge from 5.30pm each day is lovely, all brand named shorts are available and it was great for a nice large G & T after a day at the pool. We visited the two bookable in advance restaurants, (Italian and Mediterranean) both had a good choice of dishes in the all inclusive package, and dishes that offered a 50% discount. The food on both occasions was lovely. The Italian was great for couples where the Mediterainean was outside and under cover in part. The main buffet restaurants did have quite a good choice but it was the same each day, a little repetitive but all very nice. Finally, the effort made by all the staff made this trip such a good one for us, they made us as a family feel very very welcome. I can highly recommend this resort and would definitely return.
Me and my wife stayed here from 7-14 September as half board .would like to give people an idea of the good points and not so good points of this hotel .first of all I would like to say this hotel is set in a hillside and the views from the hotel are stunning .we were put on the seventh floor .there are plenty of lifts so there is no worry .our room was a deluxe room which was very spacious .clean and had everything we needed..our bed sheets were changed everyday and the cleaners were really helpful and polite ....The swimming pool was fab .large and heated but very deep .the staff did everything they could to help you ...now not so good points .the hotel is quite a way from any sort of bars or restaurants it's a good 15 to 20 mins walk and is all uphill or downhill .you might want to ask why we want to go out of the hotel .for a start the entertainment was left to be desired and the drinks prices were dear .the food was ok but it was typical Mediterranean.and the cooked breakfast food was fatty dry and cold .the evening meals were a little bit better but not much choice as I've had in previous hotels .the a la cartel restaurant food was a little better but wasn't as nice as expected .also you had to pay for your drinks even water .all in all don't want to be too negative but wished that we were self catering but if you just want a relaxing holiday I would recommend this hotel
We stopped at this hotel same time (to the day) last year and it was so good we decided to return . I will do the review as per usual I am not able to access last years review but bet it's pretty much the same but here goes Location- the hotel is vast over lots of levels it is a ten min walk to the front / beach but be aware that for elderly and disabled visitors it's a steep hill down there! In reality then it's a five min walk to the beach and a 15 min walk back (20 after a few beers!) Room- we booked late so we're only able to get a standard room in this deal. The room had a small balcony overlooking one of the pools was large and modern. The room was spotless clean bathroom excellent cleaned to very high standard every day by the maids, fresh fluffy white towels etc . TV, Coffee and tea facilities mini bar ( does anyone actually drink the drinks from these things? We just stocked ours with Booze from local supermarket like everyone does!) if you can get a deluxe with sea view I would pay the extra but if not this room was certainly adequate and large. Food- we were only on a B and B package but as last year the breakfast offering was fantastic. Everything you could want, and of course the compulsory HP brown and Heinz red sauce!! We had lunch there on our last day and the food on offer was lovely. Staff- as last year lovely staff especially in the restaurant, they couldn't do enough for you and were so quick. Special mention to Rahul , one morning we had a slight hiccup with our breakfast , Rahul attended to it immediately, we arrived at our room that evening to a bottle bubbly on ice!!!! We were blown away by this. All week Rahul had been so nice and attentive he really looked after us he is so polite and professional he is a credit to the hotel chain, the best most professional hotel person we have ever been fortunate to meet. I hope his manager is reading this review as he made our holiday! Bar prices- my only very slight niggle now. The bar prices have crept up since last year, the exchange rate doesn't help but they now do the g and t via a measure like in U.K. rather than simply tipping it in! Hence we paid £24 for two gin and tonics on our first night. Recommend go down to bar on front and it's about half that price and they tip loads gin by hand so you probably getting quadruples! Pool area- you get two towels every morning, can change them no probs as many times as you like. Pools are spotless, area is also spotless . Sun loungers are plentiful and comfortable, we went down put towels out about nine each morning before breakfast and you could chose anywhere. Overall then, another great stay at this fantastic hotel made even more special by Rahul.
Absolutely beautiful hotel and great place to relax . Room: was very spacious, clean and comfortable. It was a pool view room. Large and nice bathroom with bath robes, sleepes and all amenities. Beautiful decoration. service we had received from Casa Nostra and blue lounge The member of staff (Salem &Ali ) who we spoke to was very polite and extremely helpful with answering all of our queries and questions. We will be back.
Based on the previous reviews I have expected very much of the hotel. All in all it was a nice stay but definitely not worth 5* or the relatively high room rates. We had a standard room with no sea view. So the view of our balcony was on the backyards parking lot/street. Really not nice but ok for us as we did not spend much time there. The room was really spacious and equiped with new and modern furniture. What was really disappointing were the cleaning standards! When we arrived at the room & made our firtst inspection we found pieces of hair in the bathroom and nightstand.We stayed there for 12 nigths and our floor has never been cleaned properly: breadcrumps next to the dustbin stayed there all the time and multiplied during our stay even though the dustbin has been emptied each day. So clearly impossible to not see the them. In addition to that our double sheets have never been changed during our stay. The mini bar has been empty for the first days of our stay and has been filled up unregularly during the following days. The garden is indeed very nice. We liked the plants and waterfall. The pool area is okay but the atmosphere there is terrible. Loud music all day long. Even if there is no action programm. So we didn't spend much time there. The pool is heated & becomes very warm in the afternoon. It's no refreshment at all. The breakfast buffet was very large. I liked the fresh fruit and various cereal ingredients most. The freshly made sweets as Churros or pancakes were not of high quality & didn't match my taste. At least the waffles were good ;). We only had the breakfast included but tried the buffet in the evening once. Again much to choose from but quality average. And on one evening we tried the Canarian BBQ which was really of low quality. I do a better BBQ on my grill at home and I'm not a BBQ expert ;). In the evenings the hotel provides an entertainment program. Each night a different band/singer plays there. We liked that & really enjoyed the cocktails from the bar which are quite pricey but of high quality. The hotel is located near the beach Playa del Duque but you should consider that you have to walk up and down as the hotel is situated on a small hill. The staff is really friendly and attentive. All in all I would not return to the hotel. I liked many aspects but the do not make up for the negative points.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 2318 reviews