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Iberostar Heritage Grand Mencey

5.0 star property
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Exterior
Property video
4 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬
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About the neighborhood

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey places you next to Rambla de Santa Cruz and Garcia Sanabria Park. This 261-room, 5-star hotel has 4 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.1 miles
  • Rambla de Santa Cruz - 2 min walk - 0.1 miles
  • Plaza de Espana - 13 min walk - 0.7 miles
  • Tenerife Space of the Arts - 17 min walk - 0.9 miles
  • La Granja Park - 3 min drive - 1.2 miles

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk
  • ‪Kon-Tiki - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Iberostar Heritage Grand Mencey features a full-service spa, an outdoor pool, and a gym. You'll find limited parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.
Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking.
Property Registration Number H-38-4-0000005

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Is a free cancellation option available at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on May 1, 2026 start from $180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Iberostar Heritage Grand Mencey?

This hotel is located in Santa Cruz de Tenerife, just steps from Rambla de Santa Cruz and Garcia Sanabria Park, and within a short walk of Canarias Regional Military Museum. You'll also find Plaza de Espana and Tenerife Space of the Arts less than a mile away.

Is parking available on site at Iberostar Heritage Grand Mencey?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Iberostar Heritage Grand Mencey?

Spa Sensations is the hotel's spa and services include body wraps, couples treatments, massages, and mani/pedis.

Are there luxury amenities available at Iberostar Heritage Grand Mencey?

Yes, guests can indulge in luxuries such as an outdoor pool, a poolside restaurant, and a poolside bar at this hotel.

Does Iberostar Heritage Grand Mencey have a casino?

No, Iberostar Heritage Grand Mencey doesn't have a casino.

Is there an indoor pool at Iberostar Heritage Grand Mencey?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Iberostar Heritage Grand Mencey a good place to stay for couples?

There are many amenities for couples at this hotel, including an al fresco restaurant and an outdoor pool plus some guestrooms feature a private indoor hot tub.

Does Iberostar Heritage Grand Mencey have a hot tub?

No, but this hotel does have a steam room.

Does Iberostar Heritage Grand Mencey feature a restaurant that includes a breakfast menu?

Yes, Iberostar Heritage Grand Mencey has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Iberostar Heritage Grand Mencey allow pets to stay for free?

No, pets aren't allowed at Iberostar Heritage Grand Mencey though service animals are welcome.

Does Iberostar Heritage Grand Mencey have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Iberostar Heritage Grand Mencey?

The closest major airport to Iberostar Heritage Grand Mencey is Santa Cruz de Tenerife (TFN-Tenerife North), which is 8.6 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Iberostar Heritage Grand Mencey?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and garden views.

Does Iberostar Heritage Grand Mencey host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Iberostar Heritage Grand Mencey.

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1001 reviews
Rating 8 - Good. 231 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Martin James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely setting.
Stayed 5 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, very convenient for the city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Stayed 5 nights in Dec 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Stayed 2 nights in Dec 2025

8/10 Good

Finn

Liked: Staff & service
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
Stayed 3 nights in Dec 2025

6/10 Okay

Sindre

Liked: Cleanliness, amenities
Very slow check out. Need to embed info retrieved from hotels.com. Had to fill my own water bottle in 5 star hotel room? Good breakfast. Nice hotel
Stayed 1 night in Dec 2025

10/10 Excellent

JOSEPH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class from checking in to checking out.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cheryl Eileen

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff as always!
Stayed 1 night in Dec 2025

8/10 Good

JAMES

Stayed 2 nights in Nov 2025

6/10 Okay

Pia Kristine

Stayed 1 night in Nov 2025

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Stayed 1 night in Nov 2025

8/10 Good

CLIFFORD

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and entire facility was spotless. Staff very helpful.
Stayed 1 night in Nov 2025

8/10 Good

herbert

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Isabelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 5 nights in Aug 2025

8/10 Good

Gregorio

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 10 nights in Oct 2025

10/10 Excellent

Virgil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the front doors, elegance is everywhere you look. The staff is the most professional staff we've ever encountered ( and we've encountered a lot). The room was nice and the bed and pillows were very comfortable. We booked a balcony room that looked out over the outdoor dining area and pools. We included the breakfast and it's worth it...lots of choices for every taste. We didn't use any of the facilities because we booked tours everyday we were there, however if we'd chosen to stay in the hotel, there's tennis courts, indoor and outdoor pools, spa, sauna, massages, facials, bars restaurants. There's a huge botanical garden across the street that's worth a stroll. Absolutely worth the price.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marisel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 3 nights in Aug 2025

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elysse

Stayed 8 nights in Aug 2025

8/10 Good

Justine

Stayed 6 nights in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa at this hotel, a wonderful stay
Stayed 2 nights in Aug 2025

6/10 Okay

Ivan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

2nd time and not the same

Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Stayed 3 nights in Aug 2025

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