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Cleopatra Palace Hotel

4.0 out of 5.0

Recent guest reviews

Great staff good hotel . Stayed for our 25th wedding anniversary and could not have asked for anything else . Wine , cake and room all decorated for us what a lovely surprise. Room with plunge pool which in February was a little cool but lovely none the less , had sun on balcony from11am tI'll sunset . Very relaxing . Room service very reasonablend all extra special safe , fridge , kettle bathroom ect all complimentary. Have booked to go back in June. Highly recommend.

We moved here across the road from a self catering villa in Santiago 3 to get a bit of pampering. The reception staff were very welcoming and friendly and we enjoyed our glass of cava on checkin. Luckily our room was free at 11.00 am which was a bonus. The hotel is well located on the beachfront. We booked half board and the breakfasts and evening meals have been good with plenty of choice of dishes and efficient waiter service. Quite a novelty having a piano player at breakfast! There is an option of bars and restaurants, all offering some form of entertainment at night as facilities are shared within the Mare Nostrum complex. Use of the gym and sauna within the complex is around €20 for a week which isn't bad; there is also a wellness centre. We found our room clean and contemporary in decor with fridge, good wifi and comfortable beds. Our balcony, facing the pool, has sun for most of the day but the area around the pool has plenty of sun beds even though the usual 'up at dawners' manage to bag the best ones before breakfast and then only return mid morning for an hour! The hotel seems to be mostly adults with not too many families that we could see, even at half term, but families are well catered for at the adjoining hotel in the complex. I believe all facilities are interchangeable. We have visited the Palapa Bar Restaurant, a short walk away, over the years and it was a pleasant surprise this time to find that the hotel offers two for one vouchers on cocktail drinks there. Great for relaxing at sundown. The only downside is that the Cleopatra backs on to the Hard Rock Cafe on one side and the distant sound of music does go on well into the night but we got used to it. We've only visited the HRC during the day - maybe we are missing something at night! Would book the Cleopatra again.

My wife and I stayed from the 10 to 17 Feb and had a great stay, Accommodaion was excellent, and more so the attitude of all of the staff. They could not do enough to help, be that on reception, porters, cleaning staff and in the restaurant. We stayed B&B and the breakfast choices were fabulous, a huge area of everything you can think of. We chose a room with a dip pool on the balcony, not that we used the pool but it had lots of room for sunbeds etc.

We spent a week in Tenerife, hotel was nice, polite reception and good service, fantastic breakfast. Some noise were experienced in the weekend late evenings due to the proximity of Hard Rock Café, pending if you want quiet evenings. We had booked rooms facing inwards towards the pool and that is preferable if you want to avoid the street noise from the surrounding bars. Hotel is centrally located both close to the beach, and to the shopping streets behind. The hotel beds could have been better, we`re missing a top mattress on top of the stone hard spring ones.

You can't miss the complex that houses the Cleopatra Palace and 'sister' hotels. They dominate the strip with their columns and rows of archers firing arrows into the sky. Above all, the Pyramid (Piramide de Arona) towers above a relatively new Hard Rock Cafe and provides a focal point and photo opportunity to passers by. If you get dropped off on the strip near the hotel, you'll struggle like me to find the way into the hotel reception, which is on the sea front, at the opposite side to the strip. Taxis and some package tour transfers will take you direct to the front door, driving down the side of the complex. I ended up walking down this road and trying every door, all of which were locked until a kindly couple let me in to wander round the cavernous interior, trying to find reception. They don't do a lot of signs in the Cleopatra Palace, so I was lucky to eventually find my way to check in. The reception is small and often appeared to be over-run at busy times, though they do pour you a glass of sparkling wine while you wait. I ended up in a room in one of the 3 wings of the main hotel, a journey that involved a walk, flight of stairs, lift down, cross the pool area and then up another lift to 3rd floor. I'm sure wheelchair access is catered for, but check carefully when being allocated your room. The room was clean, average sized and came with a balcony that looked out to the side of the hotel, a public path linking the strip to the promenade. There was a glimpse of the sea and the path was fairly quiet day and night. The balcony itself was quite low, would need to watch kids around the ornate balustrade. The bed was very firm and consisted of 2 larger single beds. The room came equipped with mirrored wardrobe, satellite TV (mainly in languages other than English), what they called a minibar (actually a fridge with 3 chargeable bottles of mineral water only) and a marble bathroom. Bathroom was clean, functional with an average shower (no rainshower effect here). The hotel itself is cavernous - at times I walked around and didn't see or hear another soul. Giant chandeliers stretch from the ceiling down 3 storeys. The pool area is like something from 'A funny thing happened on the way to the forum' with a weird mix of greek and roman statues dotting the pool area. The sun lounger area seemed to get the best of the sun earlier in the day, with a lot of shade available from the wings of the hotel. The pool was unheated and watched by a lifeguard. Facilities in the hotel next door (including a larger pool area and more sunbathing space) were accessible to guests at this hotel. The hotel is located in a really pleasant area, there was none of the rowdy behaviour or noise that you will get at the 'Veronica's' end of town. There was a fair mix of other European travellers, a lot of German guests and other nationalities. The area immediately around the hotel is a treasure trove of designer boutiques, good restaurants and expensive bars. You are also ver close to the promenade that winds its way from Los Cristianos through to Veronica's and beyond. The sea is just a few metres away from reception, though beaches are limited and quite rocky, there's a few other options a short walk in either direction from the hotel. I didn't eat or drink in the hotel, so can't comment on the quality - there are hundreds of places to go just a few minutes walk from the hotel to give you a world full of choices. The service in the hotel was very good - I mentioned that there was a birthday during our stay and housekeeping left balloons in the room during the day. All staff I dealt with were accommodating and helpful. I did hire a tennis court, which are housed behind the archers at the front of the hotel. It wasn't great value for money, costing around €25 for an hour, including racquet hire and water. The court itself had a fair bit of sand across the court and the playing surface was not the best. All in all a nice hotel, the hard beds and high prices made it all 4 out of 5 for me.

First of all the positives about this hotel. The location in the resort is great, plenty to see and do day and night. We stayed on a B&B basis and the choice at breakfast is excellent. Now the Downsides of this hotel, We booked a ground floor room with a sea view at the front of the hotel. We went to our room and noticed on our arrival a low level mechanical noise with every 10 mins a water hammer noise. We had been placed in a room above the main utilities area of the hotel. We knew we would have a problem sleeping in the room and on visiting reception they explained they did get complains about noise from those rooms and offered a room change. Sadly not a sea view room but a room overlooking the car park, but we took up the offer as we wanted a quiet room and they promised a move back to a sea view room 2 nights further into our stay. Two nights later we moved to our new sea view room. And on going out that evening as it was a ground floor room went to lock the patio door only to find the door had been forced in the past and the lock and frame had been damaged. The door could not be secured, and there was a gap between the door and frame. It is worth remembering that vehicles including coaches pass about 10 feet away from the door day and night starting at about 06.45 Back to reception and the next day we were offered another room change or a extra lock fitted to the door, We decided to stay in the room with the extra lock on the door. This is not a cheap hotel, you expect a certain quality about a 4 star hotel. The Cleopatra palace falls way short of the 4 star standard. The rooms are clean but dated and not well maintained.

Stayed at the Cleopatra Palace Hotel last week and absolutely loved it! The staff couldn't do enough to help, the hotel is stunning and the breakfast has a great selection. Right on the beach too! The spa is a must - very cheap and a lovely day! Would definitely stay here again!

We stayed here for only one night in February and, on first impressions, the hotel was well presented and staff were friendly and helpful. It's also well situated, next to the beach and the main shopping street. However, when we arrived at our room, we could tell straight away it was dated, and run down. The air conditioning vent was very dirty and the room could do with new furniture at the very least. The tables, chairs and bathroom were dated. The beds were comfy enough and the balcony overlooked the pool area, which was also nice although we didn't use it on this occasion. Breakfast was good and fresh with a wide selection of food. It appeared as if there was something to suit everyone and we both enjoyed what we ate. Overall, I felt the hotel was actually overpriced, considering the downsides. It was a good stay and with some refurbishment it would be so much better and more comfortable to be in.

My husband and I spent a week in this hotel and we couldn't fault it. Arriving at reception we were offered free Champagne and our luggage was taken to our room by a friendly porter who explained the use of the technology in it. Lovely balcony with pool view. Free room safe and free wi-fi. Fantastic buffet breakfast (with piano accompaniment) in luxurious dining room. All staff pleasant and helpful at all times. Access to beach from hotel entrance and very close to great bars and restaurants. Loved it so much we have booked for a longer stay later this year.

Whilst I accept a few previous reviews that suggest the hotel needs some T and C its pluses far outweigh any negatives. Check in was very smooth and the receptionists were very helpful giving a quick overview of the hotel and facilities then Eduardo took our bags to the room where he showed us all the facilities including how the safe worked always useful. Room - we had a room on the fourth floor facing parque Santiago 3 with a plunge pool which was great. Rooms 9400 to 9416 all face west so get the afternoon sun, odd numbered rooms face the pool. Breakfast -as you enter the dining room the tables on the right have easy access to the breakfast buffet and the volume from the pianist is about right. There really is just about everything at the various areas and refreshing glasses of cava are freely available. Location - superb the safari centre is just opposite with a great range of shops and restaurants. The beach in front of the hotel is very sandy with easy access to the water. Sun beds 6 euros per day with a couple of refreshment stands and toilets available. Pool area -can get very busy quickly and people do tend to reserve beds.

Avenida de las Américas s.n Arona Tenerife

Located in Playa de las Americas, Cleopatra Palace Hotel is adjacent to Arona Pyramid and within a 5-minute walk of El Camison Beach. This 4-star resort has 431 guestrooms and offers conveniences like free breakfast, a full-service spa, and an outdoor pool. It's on the beach and also close to Los Cristianos Beach and Las Vistas Beach.


Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


All of Cleopatra Palace Hotel's 431 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and safes. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Phones and desks are also standard.

Property features

Cleopatra Palace Hotel features a full-service spa, an outdoor pool, and a children's pool. There's free parking, as well as an airport shuttle for a fee (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 2

Standard Room, 1 Double or 2 Single Beds, Sea View

Full 1 | Twin 2 | Sleeps 2

Standard Room, 1 Double or 2 Twin Beds, Pool View (2 adults and 1 child)

Full 1 | Twin 2 | Sleeps 3

Superior Double Room, Private Pool, Poolside

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 2694 reviews