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Cleopatra Palace Hotel

4.0 out of 5.0

Recent guest reviews

We stayed at this hotel for a week at the end of October. We booked a room with pool view and got a room on the 1st floor (which is actually the 3rd floor because the pool is on -1 level and the lobby has a high ceiling), so all the rooms with pool view do have a nice view. The room was clean and had a nice balcony. On some nights, you could hear music from the Arona pyramid (a nearby event centre), but it didn’t disturb us. Other than that, the room was quiet at night, if the AC was switched off. The AC itself was quite loud, but worked well and cooled the room quickly. Because it wasn’t hot at night, we turned it off so we didn’t have the AC noise when sleeping. The furniture was dark all in blue and gold with a nice wardrobe with a mirror front. Most pieces were a bit worn. Our bathroom had two sinks, which was convenient for getting ready, and the shower worked well, enough water pressure and always hot water. The furniture in the bathroom, however, especially the bathtub, was quite worn. The bathtub was chipped in some places - I think the bathroom needs a makeover, which is the reason for my 4-points rating. Other than that, I would rate everything else at this hotel with 5 points. The hotel itself is opposite a nice beach, which is perfect for swimming (no big waves, clean water), and in the centre of Playas de las Americas with many restaurants, bars, shopping centres etc. just around the corner – location couldn’t be any better. You need to be up early if you want to reserve sunbeds at the beach (they don’t belong to the hotel, it’s a public beach), but there are always sunbeds available at the pool, also in the afternoon. The pool area is elegant and quiet, perfect for relaxing. Breakfast offered everything you could wish for – continental, English, fruits, vegetables, sweets and fresh juices, even champagne and caviar. There’s also an omelette station and a crepe station, where you can get a freshly made omelette or crepe. Plus there’s live music on the piano! The staff was always friendly and helpful, from the front desk to breakfast and housekeeping. Check-in was convenient - we were greeted with a glas of champagne and shown to our room. The bell-boy explained the air-conditioning in the room etc. to us. Check-out was also fast and convenient. Our room was made daily except for one day, but I guess that’s because we stayed in the room for most of this day. As a guest of the Cleopatra hotel, you get 10% on dinner in the hard rock café, which is in the same building as the hotel, and also on the items from the hard rock café’s shop, which was really great for us. Plus there is a beach club/restaurant, where you can also get a discount on dinner and drinks. We went there twice for dinner – amazing view of the sunset and really good cocktails – and enjoyed the discounts (though one time, we had to wait really long for our drinks). We also used the concierge desk at the neighbour hotel (part of the same hotel complex) to book excursions and we really enjoyed our trip to La Gomera and Mount Teide. In summary, we can recommend this hotel – everything was perfect except for the bathroom – and considering the overall price/value ratio, my rating is 4/5.

Myself and my wife stayed for 13nights and enjoyed our stay very much. We had a room on the top floor with a plunge pool and a huge balcony with a nice view. The hotel it's self was quite quiet and was a pleasure to stay in.. The breakfast was amazing and the lady playing the piano was excellent also.. Top hotel with top staff

I had read the reviews when booking this 4 star hotel which is located in a nice area between Americas and Cristianos and decided to boom 1 week here on a half board basis. Overall I was not disappointed and I can understand why the reviews are so positive. Here is how I found it.First of all the positives. Staff generally friendly and helpful, rooms are quite good but perhaps getting a little dated, the food quality and choice for breakfast and lunch was good on the whole for a buffet style, the pool is a decent size, the free WiFi generally works and has a decent speed. We had a late flight and we could arrange 30 mins for a courtesy room for a shower. Now for some of the things that could be improved. The hotel was pretty full when we visited and there were a couple of days when we struggled to get a sun lounger even if you can use the next door hotel also, the room we stayed in was by the main road which was extremely noisy where every morning at 6am it sounded like trucks were either collecting rubbish or cleaning the streets, this was every morning and did disturb sleep, when going for lunch I could not understand why the waiters would not let you pay for the drinks at the end of your meal. They are constantly asking you mid meal for your name, room number, asking you to pay or sign for it to go on the room, can all be a bit annoying when you are trying to have a relaxing lunch. The mini bar only contained water and the beds were bit the most comfortable. In summary the areas that could be improved are relatively small matters with the exception of the noise. Have I stayed in better 4 star hotels - definitely yes, but then I have stayed in worse 4 star hotels. This is why overall I would probably give this 3.5 out of 5 if I could but in my view not quite 4 or 5 rating.

This is a huge hotel very well situated right in the middle of the main area of Las Americas. It is joined to the hotel Meditaranean and you can use restaurant or swimming pool of either hotel We were in the Cleopatra- it was ok but a bit dated. The room was old fashioned and the bathroom was shabby. Also if we stayed again we would definitely insist on a room nowhere near the Hard Rock Cafe which more or less backed on to our room - The noise went on till the early hours of the morning - very disturbing. The double glazing in our bedroom should be brought up to date if this continues. The hotel did in fairness offer another room but we had already unpacked and couldnt be bothered to move. Breakfast was fine - but found the evening buffet disappointing and woudnt go half board again. The best thing was the Halloween party which was fantastic- like a wedding - thanks to the staff for putting this on. All in all an old hotel in need of updating,rather expensive for the standard of furnishings etc - very nice well trained staff.

Fabulous hotel in every respect. The breakfast is to die for, service is excellent and the pool is amazing. It is the best location in las americas, it is right in the beach. I love the fact they offer cava on arrival too!

Have been frequent visitor to this part of Tenerife for many years and was always impressed by the imposing frontage and position . Decided to stay on a bed and breakfast basis . Cannot find any faults . Great attention from staff from start to finish . Glass of champagne welcome when checking in . Breakfasts fantastic - extensive options and something for everybody . Great beach directly in front of the hotel and promenade . Access to hotel via security gate . Fantastic sea view room . Did not use the pool facilities but they were very impressive . From people we spoke with on half board the dinners on an evening are very impressive . My wife and I prefer to eat out . Rooms comfortable and well maintained on daily basis by hotel staff . In hotel bars etc ok but limited . Again prefer to drink out elsewhere . Hotel has a great deal with La Palapa beach club only 50 yards away . Perfect setting overlooking sea - great sunsets . All cocktails half price after 4 in the afternoon - closes fairly early circa 10 each night . Surprisingly not too busy either . Cocktails discounted to 3-4 Euro each . Extensive selection . Great way to have a post dinner drink in a great setting . Only annoyance you need to be up at 8.00 to 0815 to get loungers and parasols in front of hotel - great location so popular to all . Will definitely return next year . Strongly recommended . Submitting this by iPad - for some reason cannot grade service , cleanliness and location on line - if I could have would have given each one 5 stars

Stayed at the Cleo for the third time in ten years in October. The general maintenance of the hotel is not good and has deteriorated at each visit. Bedroom furniture is dated and looking sad (but I didn't go on holiday to look at the furniture). The balustrade on our balcony was dirty with dried in bird excrement and the paint was flaking and turning brown. The room was cleaned very well except for the floor. It could have done with a little mop once or twice. The sun beds are in a sorry state. I could not see any that did not have that horrible worn out and dirty look to the feet area. Stayed half board. That was a mistake. Breakfast was absolutely fine. If you want a full English you may not be pleased with bacon or sausage but there is more than enough choice of breads, cake,fresh fruit and yoghurts to keep most people happy. I never had a tea or coffee ever as they use longlife milk and I personally don't like it. So for me breakfast was very good (fresh orange juice on tap). Evening meal was totally different. On our first night we arrived at 9pm after a delayed flight with my elderly parents. We decided to have a bite to eat rather than go out as we were tired. The food was just horrible. Lots of choice but not very nice. Even the salads were sad. For the entire length of our meal the staff were clearing away the restaurant and the noise they were making banging plates etc was ridiculous. We tried the evening meal a few times and I only manage to have a decent meal once. The rest of the time I had bread (always good) and fruit followed by ice cream. The staff in the restaurant are nothing like the staff in the rest of the hotel. The woman who appeared to be in charge spoke to me once, that was to tell me off for leaving the night before without giving my table number. She was a bit rude about it so I calmly said that we had been sitting there for long enough and had not bought any drinks so that was down to her staff. The clearing of dishes from our table in the evening was very poor. The restaurant has absolutely no character or ambiance and lets the rest of the staff down badly. Because the food was so bad we bought some in and when I asked at reception if we could have a couple of plates I was told there would be a four euro charge. This was the final straw with regard eating here. We had paid for half board and could not eat the evening food, we had upgraded both rooms to sea view at and extra charge of over 600 euros per room having already paid a great deal for an average room and they wanted to grab another 4 euros from us. The piano bar is a nice place to sit most evenings. But there is one female singer who has the volume button on full and produces many flat notes. I would also say the volume was very loud most evenings which meant conversation was almost inaudible. We had a couple of maintenance problems in our room but once we reported them they were sorted very quickly. The reception staff are brilliant, and I must commend Yolanda for her professional and friendly attention. We were given a fridge in each room as we had medication that required it, and we were given a room to move to on our last day as I was afraid my parents would not cope with the heat all day as we had an evening flight. Sorry Cleo but I won't be back in a hurry. The hotel is being allowed to run down and the restaurant is a real let down for both service and edible food in the evening. Your prices for drinks, upgrades and incidentals are bordering on extortionate based on the quality. On a final note. There was a charity function one evening. So two thirds of the pool area was set up with tables all day and sun beds removed. The loud music began at 9pm and went on well into mid night. This meant that EVERY guest with a pool view was subjected to the noise unconditionally. I get that the hotel wants to support local charities but I don't get the absolute inconsideration towards the guests that pay to keep the hotel in business.

The hotel is stunning from the front entrance to the pool area! Greeted with Champange on arrival, which was a nice touch, we stayed bed and breakfast and the choice of the breakfast was fantastic, freshly made omelettes and pancakes on alternate days. The room was spotless and clean, never had a problem, had a brilliant veiw of the sea and very friendly staff! Right outside the back of the hotel is the Hard Rock Cafe and some great restaurants and bars and to the front is the beach.

Wonderful hotel, located very nice behind Hard Rock Cafe, staff very nice and helpful, very clean and well maintained, vip lounge and spa well worth a visit, rebooked already, recommend , located perfect for the beach and restaurants on the strip, am going for a spa treatment now ,

I personally dont think is even 3 star, very old and out dated surrounding which is ok but its not very clean at all. Bedding and beds need updating, replace lightbulbs its not hard. Why cant the staff at breakfast smile?!? ( thank the lord we are only doing bb). It needs a deep clean from top to bottom, it also needs more staff, the staff who are working here all seem miserable ( im sitting at breakfast now listening to a manager having a go with 1 of the waiting staff... really im trying to drink my cofffee!!) Top and bottom of it... in my opinion it needs to be down graded to 3 star or shut it up for a month and bring it up to date and clean it!!

Avenida de las Américas s.n Arona Tenerife

Hotel highlights

  • Close to Los Cristianos Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Cleopatra Palace Hotel places you next to Arona Pyramid and within a 10-minute walk of Las Vistas Beach. This 4-star resort has 431 guestrooms and offers conveniences like free breakfast, a full-service spa, and an outdoor pool. It's on the beach and also close to Los Cristianos Beach and Chayofita Hill.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All of Cleopatra Palace Hotel's 431 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and safes. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Phones and desks are also standard.


Property features

Cleopatra Palace Hotel features a full-service spa, an outdoor pool, and a children's pool. There's free parking, as well as an airport shuttle for a fee (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 2

Standard Room, 1 Double or 2 Twin Beds, Sea View

Full 1 | Twin 2 | Sleeps 2

Standard Room, 1 Double or 2 Twin Beds, Pool View (2 adults and 1 child)

Full 1 | Twin 2 | Sleeps 3

Superior Double Room, Private Pool, Poolside

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 3080 reviews