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Cleopatra Palace Hotel

4.0 out of 5.0

Recent guest reviews

My wife had booked a 2 week holiday after a traumatic start to the year. We had booked a specific top floor plunge pool room so we could relax. Unfortunately at this time of year there is little sun on this terrace. The hotel moved us but due to needing to be near a lift this was also unsuitable and there was no alternative. It is with my utmost thanks to the desk manager Deli Oramas for stepping in and giving us our best holiday ever. She resolved our problem immediately and we are both extremely gratefully Wonderful staff excellent service.

We booked through and were given a room opposite the All night kitchen/ bakery underneath the pyramid building listening to staff shouting and hollering at 4 o clock in the morning and smoking outside at all times whilst laughing and shouting with the smell of cigarettes wafting into our bedroom like they could not care less whether the guests were trying to sleep or not frankly,all this on top of the fact the Hotel sits behind the Hard Rock Cafe and umpteen other music bars and cafes all competing with each other until 2 am in the morning some nights,getting any sleep without ear plugs is nigh on impossible. Beware if you do not book directly with the Hotel and choose your room carefully and book through a third party who buy a batch of rooms early season and resell them for the best price they can get , on arrival you will most likely be dumped into a room no one else wants as it gives the least profit to the Hotel. We only ate breakfast but the sun does not hit the breakfast area so beware if you like a sunny al fresco breakfast, so many places to eat in the town with a good,varied menus and entertainment I would suggest bed and breakfast or you may get bored with the buffet ambience in the Hotel. The swimming pool also gets limited sunshine due to the size and design of the hotel. The maids do a good job,the poolside cafe staff are cheerful and helpful,the Hotel is close to the beach and sunbeds are available at €6.00 per day per bed but you have to get there before 9am otherwise all will have towels on them as will the best beds around the pool as usual !

Room was adequate and breakfast was nice served in a large airy room with a pianist playing. However there seemed to be lots of wasted space in the public areas. Pool was nice but in the centre of the quadrangle so no views. Location was good for accessing restaurants and bars and the seafront. There is a lovely level walk along the coast for 6 miles to a La Caleta a small fishing village with lovely restaurants. Don’t miss Harrys Bar for Cocktails just across the road from the hotel and there are nice five restaurants there too.

This is a huge hotel - about half way between Adeje and Los Christianos and is directly across from a sand beach. We had a ground floor sea view that had the sun all day. The breakfast is massive and has everything you could imagine,including champagne! Food quality was excellent and plenty to choose from. We did not use the pool as it is not heated and it was just too cool. The room was adequate - not huge but spotlessly clean. Only gripe with the room is that they do not replace the dirty glasses. We had the same glasses all week - even though we used them every day so ended up washing them ourselves - not what I would expect for a place of this cost. Periodically there is a horrid smell that the front desk tells me comes from the sea. Maybe because we were ground floor it was more noticeable, but one night you could smell it in the room even with the doors closed. There is also a lot of road traffic with big busses during the day, but not the end of the world, but a draw back for a ground floor room. There was also some construction that seemed to be going on which also created a bit of noise. Staff are absolutely lovely - check in was easy with a welcome glass of champagne and we were very lucky our room was ready with an early arrival and it was not an issue to have access straight away. All in all - a lovely hotel. We did not have dinner there as we found 27 euros per person for a buffet a bit on the steep side. It could also use a coffee machine in the room for those of us who are early risers!

The public areas are very opulent but it doesn’t follow through to the rooms. Tea making facilities should be a given in a hotel of this calibre. hairdryer didn’t work . Faulty light switch on a lamp.The reception staff were very helpful.

This is a superb hotel in a stunning location. We had a sea view room on the ground floor and spent many an hour just sitting and watching the day go by, especially the superb sunsets. The staff are fantastic, so helpful and the breakfast along with the best I've ever enjoyed, best bites were the sumptuous salmon, delicious breads, every cheese you could desire, sliced meats to order, and all the freshly squeezed fruits you could possibly wish for, we sat mostly outside as the piano could be a little overwhelming so early in the day, just our preference. For those of you who don't enjoy the rather overly elegant Cleopatra, next door is just a hop, skip and a jump away, for something a bit more lively. The entertainment wasn't particularly to our choice but the was plenty to enjoy at the Hard Rock Cafe, particularly the O'Jzzz and the fabulous flamenco bar opposite, get a jug of Sangria and go with the flow, brilliant !! Tenerifian food isn't Gourmet, but treat yourselves at the Sun King on the way to Los Cristianos, looks nothing particularly great from the outside, but food was lovely, particularly the mixed fish grill, pasta and pizza, we had all three !!. So...back to the Cleopatra, I so wanted to give you a perfect review, but our bed was soooo HARD, I wish I had moaned about it before, as maybe you have a topper to add to the standard bed. We will be back for sure, but I will be asking for a bit of extra padding !!

We had 10 days at the Cleopatra. In our opinion the rooms were of great quality with everything you need on a holiday provided. The hotel is perfectly located for beach, restaurants and shops in the more refined and quieter part of Las Americas. The golden beaches next to and surrounding the hotel are immaculately maintained, and the entire are surprised us with its quality and cleanliness. How they keep it so clean and smart is a testament to the local authority. One tip is that if you find the beds hard as we did, they have bed toppers available free if requested. You can also get a kettle, iron and ironing board and lots of other helpful items free from housekeeping. There is a list provided so read it. We had a room near the Hard Rock Cafe and had music before bedtime which suited us. Other may prefer to ask for a room away from that end of the hotel.

On arrival the check in was good, and the staff very helpful, we were shown to our room 8301, the condition was not what we were expecting, and in need of some TLC, however, it was only for a week so we made the best of it. We were on a half board basis, but by the second day we had no choice but to eat outside of the hotel, as the food selection and quality was the worst I have experienced in all my years of travelling abroad. ( My hotel experience has been varied in the places I have stayed.) If you are thinking of staying at the Cleopatra, my advise would be on a room only basis.

A nice hotel, but a little disappointing in some aspects. On the plus side, the staff were outstanding, the location for restaurants and the beach is great and the hotel is very clean. On the negative the pools are too cold, they are not acclimatised for winter, the rooms are a little bit dated and they are a little short on plug points and the beds are not too comfortable. Breakfasts have a great choice , but the hot buffet needs to be a little bit hotter

This was our second time staying at the Cleopatra, having stayed at the Mediterranean Palace the year before. This hotel never disappoints, the exceptionally high level of cleanliness throughout the hotel - both communal areas and the rooms, is lovely for someone with OCD like me! The breakfast is the best I’ve ever seen. A huge selection and the staff work tirelessly to make sure they never run out of anything. You never feel rushed, the pianist playing is a lovely relaxing touch. I love how in this hotel, there isn’t the typical ‘mad rush’ for sun beds like some hotels. People still get up at a ridiculous hour to reserve a sun bed but there are so many sun beds there is no need! One thing that really sets this hotel apart from others is the staff. Nothing is too much trouble, they are all so friendly and always want to go the extra mile. From the cleaners, to the pool towel man, they are all so friendly and approachable and it really makes a difference. I must mention Yolanda who was the ‘crepe lady’ during breakfast, she was so extra friendly and helpful. Also, Irene who works on reception, her customer service is impeccable, keep it up. Also one of the bellboys, I didn’t catch his name but he was young, not very tall and looked similar to Bruno Mars - he was absolutely delightful and couldn’t do enough for us. Please pass our thanks onto them! All in all, lovely relaxing stay every time, you couldn’t ask for a better location. Will be returning. Keep it up!

Avenida de las Américas s.n Arona Tenerife

Hotel highlights

  • Close to Los Cristianos Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Cleopatra Palace Hotel places you next to Arona Pyramid and within a 10-minute walk of Las Vistas Beach. This 4-star resort has 431 guestrooms and offers conveniences like free breakfast, a full-service spa, and an outdoor pool. It's on the beach and also close to Los Cristianos Beach and Chayofita Hill.


Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


All of Cleopatra Palace Hotel's 431 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and safes. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Phones and desks are also standard.

Property features

Cleopatra Palace Hotel features a full-service spa, an outdoor pool, and a children's pool. There's free parking, as well as an airport shuttle for a fee (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 2

Standard Room, 1 Double or 2 Twin Beds, Sea View

Full 1 | Twin 2 | Sleeps 2

Standard Room, 1 Double or 2 Twin Beds, Pool View (2 adults and 1 child)

Full 1 | Twin 2 | Sleeps 3

Superior Double Room, Private Pool, Poolside

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 3158 reviews