Cleopatra Palace Hotel4.0 out of 5.0
Recent guest reviews
We came here last year, it's that nice we booked again but with a sea view. Lovely rooms. Staff cannot do enough to help at any point, reception, breakfast, chamber maids. It's just a lovely well positioned hotel. Will be more than happy to recommend and return again.
Upon arrival we were given welcome drinks and we were greeted by Irene who made us feel very welcome. She was warm, friendly, knowledgeable and very informative. She answered all of our questions with a smile. This was my second time at the Cleopatra the first time I stayed hered with a friend this time I was with my husband and another couple friend. I could not fault this hotel!!! Every single person who works here never failed to smile and would always say hello day or night. Hotel is located on the beach and bars, shops, restaurants are only a few steps away. We were upgraded to a pool view and given a room right next to our friends which was a treat. On the morninng of my birthday there was an envelope which was slipped on to our room greeting me a Happy Birthday and was instructed to give it to one of the staff at breakfast, as we left to go downstairs our door was decorated with ballons saying Happy Birthday!!! As I gave the note a member of staff brought over a cake with a candle and champagne!!! Breakfast was always phenomenal but it was made even more special on my birthday. My husband booked a full body massage for me at the spa which again I would highly recommend. Me my husband and our friends have said over and over how impressed we were with the cleopatra and we will stay here forever if we could!!! I could not recommend this hotel enough!!! We are already planning our next trip!!! Thank you to every single person who works at Cleopatra for making our trip so special and unforgettable!!! And most specially to Irene who is an asset to the hotel!!!
Good hotel . Good breakfast but dinner much better at med palace next door sister hotel . You can go there for dinner nicer restaurant and seems more choice Rooms are good size . Pool area good with sunbefs always available . Pool is slightly heated with is good . Drinks are expensive at bar . If I return I'd pay for sea view or pool veiw
11th stay in this hotel September 2017 already re booked for March. We had a plunge pool room which was excellent all staff very helpful and polite. Breakfast is wonderful something for everyone. Asked for kettle in room was there on arrival. Safe and fridge in room plenty of sun towels provided. Lovely quite pool area and pool bar , if you want lively you can use the Mediterean palace hotel accessible from the Cleopatra. I would not stay anywhere else in Tenerife. Look forward to our next two visits next year.
This was a 2nd visit for my husband & I to the Cleopatra Palace and the wonderful memories will stay with me forever! The girl that we dealt with on arrival at reception was absolutely amazing both with her friendliness and professionalism (didn't get her name but she had blonde, curly hair!!!) as she shared in my delight at, having requested but certainly not expected, getting the room we stayed in last year! My husband and I, same as last year, paid for a plunge pool room, to us this is what makes the room because yes as previously stated, the rooms could do with being updated but with having the luxury of the pool on a very spacious balcony, complete with sunloungers, chairs & tables more than makes up for it! I'm certainly not saying the lack of this would ruin your holiday as I always think a holiday is to do with the company your with and the great memories yous make and for us the money we pay is well worth our surroundings - we appreciated & enjoyed every special moment not only in our hotel but every amazing moment spent around it - sometimes near, sometimes far but always plenty to see and do. My husband and son along with our son's girlfriend had set up a surprise (complete shock, albeit a good one!) for me, in that on one glorious day when I was lounging on our balcony, my husband 'nipped out' to the shop - 5 mins later the balcony door opened and a fella was standing there saying "room service" and fight/flight mode had set in as I was about to start SCREAMING loudly until I realized the 'fella' was our son & his girlfriend!!! My mind just couldn't process what was going on - which was my wee family had set it up to surprise me as our boy lives in Glasgow - then to add to my delight our son's girlfriend is now his fiancee - all I'll say is 'dreams are made of this!' Back to the hotel!!! Rooms are given quick clean each day and clean towels left. Breakfast is plentiful and certainly something for everyone. It astounds me however how much some people can fit onto a plate, then another & another and then maybe some in a bag for snacks and lunch later! There is no need for greed though as the food will not run out and lots of choice to suit every palette! We didn't have dinner in the hotel as there is so much choice of great restaurants on the doorstep of Cleopatra Palace and if you decide to do the same I would recommend that you book especially if doing the 'Empire Steak House' or 'Tia Pan Chinese' which are across the road in the Safari Centre. We also didn't have a drink in hotel bar as on our previous visit we felt it lacked atmosphere and again this looked to be the case when passing through on our way out at night. Different horses for different courses though as they say and this may suit some but it just wasn't for us. The hotel is right on a beach with card only entry gates, which your room card will give you access to. There is a beautiful swimming pool area with plenty of sunloungers if you choose to use and also a jacuzzi area. This hotel is best suited for couples (the old & the young!) and the Mediterranean Palace which is the sister hotel adjoined would be better suited for families. All in all the Cleopatra is a wonderful hotel, yes, I'm not going to lie, its rooms could do with being updated but the service, cleanliness, outstanding location more than make up for this and because of how great these positives are that is why I won't deduct a star in my rating of my review. I always say a holiday is what you make it and my husband and I believe that there is no such thing as a bad holiday but just a place you wouldn't return to - but it says it all when we re-booked to go back this year regardless of rooms needing an update as the hotel is special to us and we appreciate its otherwise grandness. We look forward to the proposed updates in the future but in the meantime if you've booked this wonderful hotel...go and make many a precious happy memory whether that is in or around it, as if like us you look around at your positives, you most definitely will not be disappointed! HAPPY HOLIDAYS!
This has been a tricky review to write as its a definate tale of two halves. Good points are:- Hotel is in a perfect location and location certainly counts for a lot Breakfast is amazing, virtually everything on offer including a chocolate fountain twice a week ! Rooms are kept spotlessly clean Reception staff are very pleasant. I am diabetic so need a fridge for medication so emailed prior to arrival to ask for the mini bar to be emptied and it had been done. Pool good although not much done in terms of monitoring towels on sun beds, having said that you could usually manage to get a bed or two even if it meant moving 2 to put them together Negative points are:- Rooms are in need of a fairly drastic update No tea or coffee making facilities in the room, surprising in a hotel in this price bracket Had a problem with bugs in the room, had to chase 4 times to get it dealt with. Cleaning staff eventually arrived and sprayed a fairly toxic bug killer which sorted it out. Overall we think that for the cost per night its probably not good value, however in terms of location its amazing and for that reason alone we would stay again. Would definitely recommend a sea view room.
I saw this hotel while i was on a vist last year and as it look really nice thought we would book it for our annual holiday but all was ok till we arrived at the hotel it looks very grand from the outside but when you check in you then find the little surprise such as the rooms are very basic and there is a mini fridge with 3 small bottles of water in it at 2€ a bottle ! If you use the fridge and put your own drink in it we was told there was a chare of €2:50 p/day unless you leave your credit card details then you will be charged for what ever you use , We booked full board to make things easier for us as i have M.S Lunch is served in there sister hotel if you want a dink the same applies you will have to pay for any drink including a glass of water , There are no coffee of tea making in the rooms unless you pay €5 and its not a deposit !! We was told that it would be replenished ever day which it is not the case are not even charged unless you do it yourselves , We was stopped from taking 2 apples out of breakfast this morning and told that it was not allowed and yet 2 days before a lady asked if it was ok and was told yes not a problem , the waiter this morning also just walked up to the table and removed the plate did not even ask if we had finished !!! I was then later told by the manger that there staff do not have the time to be polite!! So if you are still interested in this hotel good luck !!!!
We have stayed at this hotel a few times now and they never disappoint. We upgraded this time to a suite with a plunge pool but we had a problem with our shower and the floor was flooded. They dealt with it promptly and we were upgraded to a presidential suite right away. OMG it is absolutely amazing!!! Deli was the woman who dealt with us and she was great, we were moved within half and hour. Never going anywhere else when we come back.
the rooms is very good and very bigs. i apreciate the swimingpool and garcons. auditory is fantastic. the restaurant is ok when i back again i stay in this place again. i recomended and i like in the winter and sumer
Cleopatra's rooms are so nasty we booked elsewhere for two nights! Truly don't understand how people can say the rooms here are nice! They are vile and the are similar to the apartments next door but charging you a premium to stay there. Same great location without the price tag. I have stayed in the Santiago park 3 next door and the rooms are so similar but much easier on the pockets! Addressing the sir Anthony vs Cleopatra debate. The jump from 4* to 5* at the sir Anthony is light years away and it's well worth the extra! Honestly I can't stress enough! No kettle or teas and coffees in the room. A simple little nice thing to have on the balcony in the morning. Tired chipped tiles and scratched furniture makes for an ugly holiday. The decor- let's just not. Genuinely these rooms are awful and the bedding is like sleeping on a weetabix! The beds are hard and to be honest it looked tired and scruffy. Not 4* at all!!!!! The hotel itself is fine, marble floors and the breakfast is nice. Don't be fooled as your heart will sink when you open the door to your room. Good for bit you are at the back of the hotel as the noise will make for your holiday nightmare! Avoid!
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 3009 reviews