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SureStay by Best Western Smithers

2.0 star property
Hotel with free breakfast, 5-minute walk to Bulkley Valley Museum

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Photo gallery for SureStay by Best Western Smithers

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Lobby
Free daily continental breakfast
Reception
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Parking included

Explore the area

View in a map
3984 BC-16 W, Smithers, BC, V0J 2N0
  • Place, Bulkley Valley Museum
    ‪5 min walk‬
  • Place, Smithers Golf & Country Club
    ‪2 min drive‬
  • Place, Smithers Par 3 & RV
    ‪4 min drive‬
  • Airport, Smithers, BC (YYD-Smithers Regional)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette (with Single Sofabed)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Kitchenette (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen)

Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Kitchen (Full Kitchen)

  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchenette

Family Suite, Multiple Beds, Non Smoking, Kitchenette | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Suite, Multiple Beds, Non Smoking, Kitchenette

  • Sleeps 6
  • 3 Queen Beds

About the neighborhood

Smithers

Bulkley Valley Museum is within a 5-minute walk of SureStay by Best Western Smithers while other popular sites like Smithers Golf & Country Club are within a mile (2 km). This 61-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Bulkley Valley Museum - 5 min walk - 0.3 miles
  • Smithers Golf & Country Club - 2 min drive - 1.3 miles
  • Ski Smithers - 3 min drive - 1.3 miles
  • Smithers Par 3 & RV - 4 min drive - 2.5 miles
  • Panorama T-Bar Ski Lift - 39 min drive - 15.8 miles

Getting around

  • Smithers Station - 15 min walk
  • Smithers, BC (YYD-Smithers Regional) - 10 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Dairy Queen - ‬5 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪7-Eleven - ‬3 min walk
  • ‪Bulkley Valley Brewery - ‬9 min walk

About this property

SureStay by Best Western Smithers

Hotel with free breakfast, 5-minute walk to Bulkley Valley Museum
Guests staying at SureStay by Best Western Smithers enjoy free WiFi in public areas, local meal delivery service, and a vending machine. Free parking is included with your stay. The 24-hour front desk has staff always at the ready.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Microwaves, coffee makers, and free local calls are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet (varies based on length of stay)
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Capri Motor inn Smithers
Capri Motor Smithers
Capri Motor inn Hotel
Capri Motor inn Smithers
Capri Motor inn Hotel Smithers

Frequently asked questions

What is there to do close to SureStay by Best Western Smithers?

This hotel in Smithers is within a 10-minute walk of Bulkley Valley Museum and Heritage Park. You'll also find Smithers Golf & Country Club and Ski Smithers within a short drive.

Will I be able to park at SureStay by Best Western Smithers?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does SureStay by Best Western Smithers feature a casino at the property?

No, SureStay by Best Western Smithers doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Smithers?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at SureStay by Best Western Smithers?

Couples staying at this hotel will appreciate amenities like a meal delivery service as well as a restaurant and free breakfast.

Does SureStay by Best Western Smithers have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay by Best Western Smithers have a restaurant that serves breakfast?

Yes, SureStay by Best Western Smithers serves free continental breakfast each morning from its restaurant.

Will SureStay by Best Western Smithers allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay by Best Western Smithers for a fee of CAD 20 per pet, per night.

Are there connecting rooms at SureStay by Best Western Smithers?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to SureStay by Best Western Smithers?

The closest major airport to SureStay by Best Western Smithers is Smithers, BC (YYD-Smithers Regional), which is 3.4 mi away (10 minutes by car).

Can I book a room with a balcony at SureStay by Best Western Smithers?

No, there aren't any guestrooms with balconies at SureStay by Best Western Smithers.

SureStay by Best Western Smithers Reviews

Reviews

6.8
Rating 10 - Excellent. 120 out of 563 reviews
Rating 8 - Good. 178 out of 563 reviews
Rating 6 - Okay. 129 out of 563 reviews
Rating 4 - Poor. 63 out of 563 reviews
Rating 2 - Terrible. 73 out of 563 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Zacharias

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Emily

Disliked: Property conditions & facilities
It was difficult to find Capri as there were no signs. We went door to door to hotels to find it. The room was fine - under construction, but three beds which was nice. Breakfast was frustrating - coffee machine rebooting....pancake machine not working.
Stayed 1 night in Jul 2025

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Julie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty run down. AC did not work but staff quickly responded helpfully. The room was in fair condition. There was grab and go breakfast with limited option. Upside: opens at 5 am and good coffee machine.
Stayed 1 night in Jul 2025

8/10 Good

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Cyrus

Stayed 1 night in Jul 2025

8/10 Good

Janice

Traveled with group
Liked: Cleanliness
It would have been nice to know the name of the hotel (and sign) changed - we had to go in and ask if we found the right place
Stayed 1 night in Jul 2025

2/10 Terrible

Chantel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was the final straw.

This was an overnight with my husband and Pomeranian dog. I’ve stayed here on and off for a while but the previous stay was unpleasant and this last visit was the worst. There were questionable brown stains on the bathroom floor around the toilet, the beds were not on a bed frame, and the outside could be see through the crack of the AC. The hotel is supposed to be undergoing renovations however with the broken towel bar in the bathroom (no picture) and the multiple grossness of the room this will be a no go for me.
On the wall as soon as you walk into the room.
On the right side of the toilet directly across from the tub.
Stain at the base of the toilet. (From of toilet)
Stain to the left of the toilet.
Stayed 1 night in Jul 2025

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Economy price but experience below low

For the price I expected a basic accomodation. But this did not even meet that level of expectation. Renovations were going on as the motel has been bought out. So maybe things will improve in the future. The room was very stuffy and AC did not work. The tv reception was ghosting with double images. Wifi was so slow I was unable to call up emails. Most disappointed was the lack of interest or friendliness of the staff. My phone was briefly misplaced in the morning and I retraced my steps back to the room. When I went to the front desk to inquire if it had been turned in the only response was "lots of people around, probably it has been stolen". They did not even offer to take down my information incase it was turned in. Luckily I found it in the parking lot it had dropped from a bag carrying items. Sometimes a little empathy goes a long way when people are stressed. I, however, was met with indifference.
Stayed 1 night in Jul 2025

6/10 Okay

Jasmine

Traveled with partner, Traveled with family
Liked: Amenities
Unfortunately, our stay at the Capri Motor Inn wasn’t the best experience. I had booked a double queen room for four people, but we were initially given a single queen. When I brought it to the front desk's attention, they corrected it... but the new room felt noticeably less cared for. It had a strong, unpleasant smell (possibly from something left in the fridge), and nothing in the room was plugged in. It gave the impression that it hadn’t been used or maintained in quite some time. I appreciated that the staff addressed the issue quickly, but overall the room didn’t feel clean or welcoming.
Stayed 1 night in Jul 2025

6/10 Okay

Savannah

Disliked: Property conditions & facilities
Outdated furniture and bedding. Carpet was old and rough. Continental breakfast was decent, basic options only (no eggs, bacon, pancakes. Only hot and cold cereal, fruit,
Stayed 1 night in Jun 2025

10/10 Excellent

Jay

Liked: Amenities
Decent prices
Stayed 1 night in Jul 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert, Spruce Grove

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 1 night in Jul 2025

6/10 Okay

Esther

Traveled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in, the first room was not made up, so they had to change our room.
Stayed 1 night in Jul 2025

2/10 Terrible

Sherida

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They gave us a room that appeared to be in the middle of a renovation. Fresh taping and mudding on the walls. The AC didnt work, the screen in window was broken. It was so hot and smelled like renovations. Had a terrible sleep. Told the front desk in the morning, and he didn't care. Just asked if I wanted a receipt. Continential breakfast pancake machine was in desperate need of a cleaning as it kept jamming up and produced very tiny pancakes. The other option was 4 pieces of bread available. So we just ended up going to the Tims next door. Would not stay here again, nor recommend to anyone.
Stayed 1 night in Jul 2025

8/10 Good

Brian E.

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service
It is a good motel, clean, comfy beds, great for the price and next to the Highway 16. It accepts pets.
Stayed 1 night in Jul 2025

6/10 Okay

Lisa

Traveled with partner
Breakfast Was supposed to be open until 10:00 As per their website but closed at 9:30 Hallways were Dirty.
Stayed 1 night in Jul 2025

6/10 Okay

Corey

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mario

Stayed 1 night in Jul 2025

2/10 Terrible

Kathy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay far away.

Disgusting. Filthy. Then overcharged on credit card and they blamed Hotels.com when the charges clearly came from the hotel. Hotels.com wete not much help either. Bank investigating. From other reviews, this has happened before. Bugs. Gross!
Stayed 1 night in Jul 2025

8/10 Good

Charity

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Bed was uncomfortable. Woke up stiff and sore. They also only provided a top sheet for the sofa bed and a comforter with no other sheet to use with the comforter. Hair on top of hair dryer like it's never wiped down but other than that it was fairly clean. Kept hurting my toes going to the bathroom as the transition strip was missing between the carpet and the linoleum. When we went to check out, us and others staying there were all waiting to check out with no one around. Tried phoning and no answer.
Stayed 1 night in Jul 2025

2/10 Terrible

Diwa

Disliked: Staff & service, property conditions & facilities
The AC didn’t work resulting in waking up multiple times due to the heat.
Stayed 1 night in Jul 2025