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Borneo Royale Hotel

4.0 star property

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Photo gallery for Borneo Royale Hotel

A modern lobby with a central seating area featuring egg-shaped chairs and a small table.
A modern lounge area with a glass display case and contemporary seating.
A buffet setup with various food items and a view of the cityscape through large windows.
A modern interior with a black wall and a sign reading "LOUNGE".
A restaurant with tables set for dining, a potted plant, and a view of the cityscape.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000
  • Place, Eastern Cineplex
    ‪2 min walk‬
  • Place, Eastern Plaza Shopping Center
    ‪2 min walk‬
  • Place, Tawau State Library
    ‪2 min drive‬
  • Airport, Tawau (TWU)
    ‪38 min drive‬

Room options

View all photos for Superior Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double or Twin Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room

  • Sea view
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

  • City view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Royale Deluxe Double Room Single Use

  • Sea view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Tawau

Borneo Royale Hotel places you next to Holy Trinity Catholic Church and Eastern Plaza Shopping Center. This 4-star hotel has 180 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Eastern Cineplex - 2 min walk - 0.1 miles
  • Eastern Plaza Shopping Center - 2 min walk - 0.1 miles
  • Takada Night Market - 3 min walk - 0.2 miles
  • Bukit Gemok Forest Reserve - 11 min walk - 0.6 miles
  • Tawau State Library - 2 min drive - 1.4 miles

Getting around

  • Tawau (TWU) - 27 min drive

Restaurants

  • ‪Chagee - ‬8 min walk
  • ‪Nyonya Corner - ‬2 min walk
  • ‪Sayap Madu Qayyum - ‬4 min walk
  • ‪Zus Coffee - ‬8 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Borneo Royale Hotel

Guests staying at Borneo Royale Hotel enjoy access to a full-service spa, a gym, and a sauna. Airport transportation is made easy with an airport shuttle (available on request) for MYR 50 per person one-way. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a computer station.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, free toiletries, and slippers. Other standard amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Similar properties

Front of property - evening/night
Heritage Hotel
Tawau
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
7.8 out of 10, Good, 113 reviews
$25 nightly
The price is $29
Jul 10 - Jul 11
Total with taxes and fees
Heritage Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 6:00 PM on request

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station
  • Conference center

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MYR 60.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Frequently asked questions

Are free cancellation options available at Borneo Royale Hotel?

Borneo Royale Hotel provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Borneo Royale Hotel?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Borneo Royale Hotel on Jun 30, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Borneo Royale Hotel?

This hotel is located in Tawau, just steps from Eastern Plaza Shopping Center and Eastern Cineplex, and within a short walk of Takada Night Market. You'll also find Tawau State Library and Tawau Tanjung Market within a short drive.

Is parking available on site at Borneo Royale Hotel?

No, there isn't parking available at the hotel.

Is a spa located at Borneo Royale Hotel?

There is a full-service spa available for guests to enjoy and services include massages.

Does Borneo Royale Hotel have a casino on the premises?

No, Borneo Royale Hotel doesn't have a casino.

Is there an indoor pool at Borneo Royale Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Borneo Royale Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Are there hot tubs at Borneo Royale Hotel?

No, but this hotel does have a sauna.

Does Borneo Royale Hotel feature a restaurant that includes a breakfast menu?

No, Borneo Royale Hotel doesn't have a restaurant that serves breakfast.

Does Borneo Royale Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Borneo Royale Hotel.

Are there connecting rooms at Borneo Royale Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Borneo Royale Hotel?

The closest major airport to Borneo Royale Hotel is Tawau (TWU), which is 18.6 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Borneo Royale Hotel?

No, there aren't any guestrooms at Borneo Royale Hotel that offer a balcony.

Does Borneo Royale Hotel host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Borneo Royale Hotel.

Borneo Royale Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 193 reviews
Rating 8 - Good. 74 out of 193 reviews
Rating 6 - Okay. 43 out of 193 reviews
Rating 4 - Poor. 26 out of 193 reviews
Rating 2 - Terrible. 16 out of 193 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Tc. Wong Sack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to event venue
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is incredibly dirty.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always will come back.

The hotel a little old. Need some new renovation especially the carpet and plug point. But i love this hotel because the gym, sauna and jacuzi facilities. Breakfast also quite good. Im impressed that their served jamu and green juice at breakfast. Keep it up and i will come back.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Lan Shiun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel and some facilities need some update
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ooi

Liked: Staff & service
Bathroom floor was dirty
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Uyen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelly.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Anders

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Its okay

The hotel staff was very friendly but the hotel is a bit old and it is all around. Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Stayed 4 nights in Jan 2024
Verified

8/10 Good

Katharina

Liked: Staff & service
Disliked: Cleanliness, amenities
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires. Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site. If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Suryana

Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Verified traveler

Liked: Staff & service

Stay acceptable

This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022
Verified

2/10 Terrible

Pik Boon

Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Chung Yee

Liked: Cleanliness, staff & service
The Sauna and steam room are out of order
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Andrew

I asked for a booking in Lahad Datu and the Expedia site showed hotels over 200 km away without telling me so. I didn’t realize this until it was too late. Disappointed with Expedia.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Love the gym and sauna

The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

Chung Yee

Disliked: Cleanliness, property conditions & facilities
Broken, even a place to keep my soap during shower also do t have
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Andy

Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Verified traveler

I dont' have my RM50 deposit back. No receipt issue by hotel.
Stayed 1 night in Aug 2020
Verified

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good room service. Clean room, free parking & good location.
Stayed 1 night in May 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sightseeing..

Comfort n relaxing..nice bed..pillow soft ..ok
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
i dont think its 4 star hotel we stay at the room that relly medium condition
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Dull & smelly

Got smelly room and towel because the room was not cleaned well. Breakfast was just so-so. Doesn't have many choices. Located a bit far from city center.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view was the best part of this property but the rooms are very dated and not the cleanest.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Nice n comfortable
Stayed 3 nights in Nov 2019
Verified

4/10 Poor

Kristin

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the price

I wouldn't recommend this hotel. It is overpriced for what it is. The carpet in the room was dirty and didn't look like it was vacuumed. It needs updates and renovations to charge the price they are charging. The breakfast buffet wasn't good either in my opinion. The wifi signal isn't so good either and isn't secure.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its accessibility to the shopping mall as it is very convenient for meals and shopping
Stayed 3 nights in Sep 2019