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Hugo & Carter's Backpackers & Motel

2.0 star property

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Photo gallery for Hugo & Carter's Backpackers & Motel

Exterior
Interior
Studio | Free WiFi, bed sheets
Dining
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Housekeeping

Explore the area

View in a map
39 Bell St, Tauranga, Bay Of Plenty, 3110
  • Place, Fernland Spa
    โ€ช7 min driveโ€ฌ
  • Place, Mount Maunganui
    โ€ช20 min driveโ€ฌ
  • Place, Huria Marae
    โ€ช22 min driveโ€ฌ
  • Airport, Tauranga (TRG)
    โ€ช16 min driveโ€ฌ

Room options

View all photos for Standard Twin Room (2 Single Beds)

Standard Twin Room (2 Single Beds) | Free WiFi, bed sheets

Standard Twin Room (2 Single Beds)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room (Double with Single Bed)

Standard Triple Room (Double with Single Bed) | Free WiFi, bed sheets

Standard Triple Room (Double with Single Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Quadruple Room (Double with Bunk Bed)

Standard Quadruple Room (Double with Bunk Bed) | Free WiFi, bed sheets

Standard Quadruple Room (Double with Bunk Bed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for 4 Bed Dorm Room

4 Bed Dorm Room | Free WiFi, bed sheets

4 Bed Dorm Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for 4 Bed Dorm Room with Ensuite

4 Bed Dorm Room with Ensuite | Free WiFi, bed sheets

4 Bed Dorm Room with Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for 8 Bed Dorm Room

8 Bed Dorm Room | Free WiFi, bed sheets

8 Bed Dorm Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Studio

Studio | Free WiFi, bed sheets

Studio

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds
  • Free WiFi

About the neighborhood

Tauranga

Located in Judea, Hugo & Carter's Backpackers & Motel is within a mile (2 km) of sights such as Huria Marae and Fernland Spa. This 16-room hostel welcomes guests with conveniences like free in-room WiFi, free self parking, and a library.
View more Hostels in TaurangaOpens in a new window

What's nearby

  • Fernland Spa - 7 min drive - 1.6 miles
  • Tauranga Domain - 11 min drive - 3.8 miles
  • Mercury Baypark - 18 min drive - 11.1 miles
  • Mount Maunganui - 20 min drive - 9.1 miles
  • Huria Marae - 22 min drive - 1.8 miles

Getting around

  • Tauranga (TRG) - 13 min drive

Restaurants

  • โ€ช88 Chinese Restaurant - โ€ฌ5 min drive
  • โ€ชLove Rosie - โ€ฌ5 min drive
  • โ€ชMcDonald's - โ€ฌ5 min drive
  • โ€ชAtrium - โ€ฌ4 min drive
  • โ€ชPita Pit - โ€ฌ5 min drive

About this property

Hugo & Carter's Backpackers & Motel

Hugo & Carter's Backpackers & Motel features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. Free parking is available if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include a library, laundry facilities, and a garden.
Guests can stay connected with free WiFi.

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  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 104 reviews
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The price is $89
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Heating
  • Mobile key entry
  • Shared accommodations

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted.ย 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hugo & Carter's Backpackers & Motel Tauranga

Frequently asked questions

Is free cancellation available at Hugo & Carter's Backpackers & Motel?

Hugo & Carter's Backpackers & Motel provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to see around Hugo & Carter's Backpackers & Motel?

This hostel is situated in Judea, close to Mount Maunganui, Fernland Spa, and Tenpin Tauranga. You'll also find Memorial Park and Tauranga Domain within a short drive.

Is there parking available at Hugo & Carter's Backpackers & Motel?

Yes, self parking is offered for free at the hostel.

Does Hugo & Carter's Backpackers & Motel feature a casino at the property?

No, Hugo & Carter's Backpackers & Motel doesn't have a casino.

Will I find an indoor pool at Hugo & Carter's Backpackers & Motel?

No, there is no indoor pool at this hostel.

What will couples enjoy most about a stay at Hugo & Carter's Backpackers & Motel?

Amenities at this hostel that appeal to couples include a garden and a library.

Does Hugo & Carter's Backpackers & Motel have a hot tub?

No, this hostel doesn't have a spa tub.

Does Hugo & Carter's Backpackers & Motel feature a restaurant that includes a breakfast menu?

No, Hugo & Carter's Backpackers & Motel doesn't have a restaurant that serves breakfast.

Will Hugo & Carter's Backpackers & Motel allow pets to stay free of charge?

No, pets aren't allowed at Hugo & Carter's Backpackers & Motel.

Does Hugo & Carter's Backpackers & Motel have connecting rooms available?

No, this hostel doesn't feature connecting guestrooms.

How far is the airport from Hugo & Carter's Backpackers & Motel?

The closest major airport to Hugo & Carter's Backpackers & Motel is Tauranga (TRG), which is 6.4 mi away (13 minutes by car).

Are there rooms with balconies at Hugo & Carter's Backpackers & Motel?

No, there aren't any rooms at Hugo & Carter's Backpackers & Motel that offer a balcony.

Hugo & Carter's Backpackers & Motel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 24 out of 69 reviews
Rating 8 - Good. 29 out of 69 reviews
Rating 6 - Okay. 10 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Erana

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and tidy the staff were very nice easy access and lots of parking
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MGI Senior

Liked: Cleanliness, amenities, property conditions & facilities
Well above the average backpackers! Staff were fab. Photos do not do these rooms justice. Beds were comfy, amazing pillows. Had everything we needed.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Oralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy no hassle stay, clean & tidy, value for money
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Ged

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Nice staff. Needs air con, only had a fan. They also have a no alcohol policy that is not advertised anywhere.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Gaybraniyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you just need a bed to sleep in itโ€™s convenientโ€ฆ other visitors were friendly staff were informative
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is without doubt one of the best hostels I have ever stayed in, very clean, great atmosphere and comfortable beds. Josh, the manager is so helpful and very knowledgable about the local area, I did not want to leave!
Stayed 1 night in Oct 2019
Verified

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in motel unit. Suited what we needed for over fight stay.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
good for what we needed
Stayed 1 night in Aug 2024
Verified

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Warm room.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Heera

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was quite old, moldy, and in poor condition. The sink was filthy, the soap dispenser was broken, and the water tap couldn't be properly turned off. The bed linens were old and bit dirty. However, the location and communication were great.
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

Jill

Disliked: Property conditions & facilities
Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Tommy Shane

Liked: Cleanliness, amenities, property conditions & facilities
Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise Iโ€™m late and organise receiving key late.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Briar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Corin

Liked: Staff & service
Disliked: Property conditions & facilities
Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

์ข‹์•„์š”!

์ˆ™์†Œ๋Š” ์ „๋ฐ˜์ ์œผ๋กœ ๊นจ๋—ํ•˜๊ณ  ์ˆ˜์••๋„ ์„ธ์„œ ์ข‹์Šต๋‹ˆ๋‹ค! ๋‹ค๋งŒ ํˆฌ์ˆ™๊ฐ๋“ค์ด ์‹œ๋„๋Ÿฌ์šด ๊ฒฝ์šฐ๊ฐ€ ์žˆ์œผ๋‚˜ 10์‹œ ์ดํ›„๋กœ๋Š” ๋‹ค๋“ค ์กฐ์šฉํ•˜์—ฌ ์ง€๋‚ด๋Š”๋ฐ ๋ถˆํŽธํ•จ์€ ์—†์—ˆ์Šต๋‹ˆ๋‹ค. ์ฃผ์ฐจ๊ณต๊ฐ„์ด ์กฐ๊ธˆ ๋ถ€์กฑํ•˜๊ณ  ๊ฒฝ์‚ฌ๊ฐ€ ์‹ฌํ•ด ์ฃผ์ฐจ ์‹œ ์ฃผ์˜๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค!
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking
Stayed 3 nights in Oct 2021
Verified

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.
Stayed 2 nights in Sep 2021
Verified

6/10 Okay

J T

Disliked: Room comfort
The mattress was hard so were the pillows, back ache and sore neck for 2 days. Had to ask for extra towels.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay for the night. Warm, comfortable and safe. Thank you
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The unit was lovely and clean. We were only given one face cloth for a two person stay over night. The shower took a long time to reach hot and it would not mix with the cold to be able to shower. It was either scolding hot or freezing cold. The ply of the toilet paper was bad that it was hard to rip off to use it just ripped to small pieces when you touched it. The only place to sit in the unit was on the bed (no chairs). We were told it was a motel unit that we were renting for the night so we expected to have a kettle and cups and saucers with tea bags and milk. When I went to the main Kitchen they informed me that none were suppled. We were very disappointed as we paid $86.00 for one nights stay.
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not very clean, sheets had not been changed
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good and easy to find GPS. Friendly service.
Stayed 1 night in Apr 2021

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