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Hugo & Carter's Backpackers & Motel

2.0 star property
Hostel in Tauranga with free parking

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Photo gallery for Hugo & Carter's Backpackers & Motel

Standard Twin Room (2 Single Beds) | 1 bedroom, free WiFi, bed sheets
Dining
Fireplace
Standard Triple Room (Double with Single Bed) | 1 bedroom, free WiFi, bed sheets
Dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
39 Bell St, Tauranga, Bay Of Plenty, 3110
  • Fernland Spa
    ‪3 min drive‬
  • Tauranga Domain
    ‪5 min drive‬
  • Mount Maunganui
    ‪20 min drive‬
  • Tauranga (TRG)
    ‪11 min drive‬

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Room options

View all photos for Standard Quadruple Room (Double with Bunk Bed)

Standard Quadruple Room (Double with Bunk Bed) | 1 bedroom, free WiFi, bed sheets

Standard Quadruple Room (Double with Bunk Bed)

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for 8 Bed Dorm Room

8 Bed Dorm Room | 1 bedroom, free WiFi, bed sheets

8 Bed Dorm Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio

Studio | 1 bedroom, free WiFi, bed sheets

Studio

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Standard Twin Room (2 Single Beds)

Standard Twin Room (2 Single Beds) | 1 bedroom, free WiFi, bed sheets

Standard Twin Room (2 Single Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room (Double with Single Bed)

Standard Triple Room (Double with Single Bed) | 1 bedroom, free WiFi, bed sheets

Standard Triple Room (Double with Single Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bed Dorm Room

4 Bed Dorm Room | 1 bedroom, free WiFi, bed sheets

4 Bed Dorm Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for 4 Bed Dorm Room with Ensuite

1 bedroom, free WiFi, bed sheets

4 Bed Dorm Room with Ensuite

  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Tauranga

Located in Judea, Hugo & Carter's Backpackers & Motel is within a mile (2 km) of sights such as Huria Marae and Fernland Spa. This 16-room hostel welcomes guests with conveniences like free in-room WiFi, free self parking, and a library.
View more Hostels in TaurangaOpens in a new window

What's nearby

  • Fernland Spa - 3 min drive - 1.4 miles
  • Tenpin Tauranga - 4 min drive - 2.0 miles
  • Tauranga Domain - 5 min drive - 2.7 miles
  • ASB Baypark - 13 min drive - 8.0 miles
  • Mount Maunganui - 20 min drive - 8.2 miles

Getting around

  • Tauranga (TRG) - 13 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Tauranga Citizens Club - ‬5 min drive
  • ‪Burger King - ‬6 min drive
  • ‪Mills Reef Winery & Restaurant - ‬6 min drive
  • ‪The Coffee Club - ‬5 min drive

About this property

Hugo & Carter's Backpackers & Motel

Hostel in Tauranga with free parking
Hugo & Carter's Backpackers & Motel features free WiFi in public areas, microwave in a common area, and refrigerator in a common area. Free parking is available if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include a library, laundry facilities, and a garden.
Guests can stay connected with free WiFi.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Heating
  • Mobile key entry
  • Shared accommodations

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from March 3 2025 to August 22 2025 (dates subject to change).
This property is undergoing renovations from June 8 2024 to July 31 2025 (completion date subject to change).
During renovations, the hostel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hugo & Carter's Backpackers & Motel Tauranga

Frequently asked questions

Is free cancellation available at Hugo & Carter's Backpackers & Motel?

Hugo & Carter's Backpackers & Motel provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to see around Hugo & Carter's Backpackers & Motel?

This hostel is situated in Judea, close to Mount Maunganui, Fernland Spa, and Tenpin Tauranga. You'll also find Tauranga Domain and Huria Marae within a short drive.

Is parking available on site at Hugo & Carter's Backpackers & Motel?

Yes, self parking is offered for free at the hostel.

Does Hugo & Carter's Backpackers & Motel feature a casino at the property?

No, Hugo & Carter's Backpackers & Motel doesn't have a casino.

Will I find an indoor pool at Hugo & Carter's Backpackers & Motel?

No, there is no indoor pool at this hostel.

What amenities will couples enjoy at Hugo & Carter's Backpackers & Motel?

Amenities at this hostel that appeal to couples include a garden and a library.

Are there hot tubs at Hugo & Carter's Backpackers & Motel?

No, there isn't a spa tub at this hostel.

Does Hugo & Carter's Backpackers & Motel feature a restaurant that includes a breakfast menu?

No, Hugo & Carter's Backpackers & Motel doesn't have a restaurant that serves breakfast.

Will Hugo & Carter's Backpackers & Motel allow pets to stay free of charge?

No, pets aren't allowed at Hugo & Carter's Backpackers & Motel.

Are there connecting rooms at Hugo & Carter's Backpackers & Motel?

No, there aren't connecting guestrooms at this hostel.

How far is the airport from Hugo & Carter's Backpackers & Motel?

The closest major airport to Hugo & Carter's Backpackers & Motel is Tauranga (TRG), which is 6.4 mi away (13 minutes by car).

Can I book a room with a balcony at Hugo & Carter's Backpackers & Motel?

No, there aren't any rooms with balconies at Hugo & Carter's Backpackers & Motel.

Hugo & Carter's Backpackers & Motel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 66 reviews
Rating 8 - Good. 29 out of 66 reviews
Rating 6 - Okay. 10 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 2 out of 66 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Heera

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was quite old, moldy, and in poor condition. The sink was filthy, the soap dispenser was broken, and the water tap couldn't be properly turned off. The bed linens were old and bit dirty. However, the location and communication were great.
Stayed 2 nights in Jan 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

uditha

Stayed 3 nights in Dec 2024

6/10 Okay

William

Stayed 3 nights in Dec 2024

8/10 Good

Fai

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
good for what we needed
Stayed 1 night in Aug 2024

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Warm room.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Stewart

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.
Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
Stayed 3 nights in Dec 2022

10/10 Excellent

Oralee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy no hassle stay, clean & tidy, value for money
Stayed 1 night in Oct 2022

8/10 Good

Bernadette

Liked: Staff & service, amenities
Stayed 2 nights in Oct 2022

8/10 Good

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in motel unit. Suited what we needed for over fight stay.
Stayed 1 night in Sep 2022

8/10 Good

Gaybraniyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you just need a bed to sleep in it’s convenient… other visitors were friendly staff were informative
Stayed 2 nights in Sep 2022

8/10 Good

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Jill

Business traveler
Disliked: Property conditions & facilities
Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.
Stayed 1 night in Aug 2022

10/10 Excellent

Tommy Shane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.
Stayed 1 night in Aug 2022

8/10 Good

David

Stayed 2 nights in Jul 2022

2/10 Terrible

Briar

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.
Stayed 1 night in Jul 2022

6/10 Okay

Jeffrey

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Leeann

Stayed 1 night in Mar 2022

10/10 Excellent

Corin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.
Stayed 1 night in Jan 2022

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking
Stayed 3 nights in Oct 2021

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