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Mercure Zakopane Kasprowy

3.0 out of 5.0

Recent guest reviews

A weeks skiing in Poland! Never been before! Hotel fantastic. Ski in Ski out! Great for beginners!! Hotel beautiful. Rooms lovely and modern. Food great and such good value!! Overall, a great value for money hotel to stay in, with beautiful surroundings and friendly staff. Will be returning!!!

This is an excellent hotel that I can recommend to anyone. Great views of the tarta Mountains, great service, delicious breakfast and a ski slope nearby if anyone is interested. As an AccorClub Platinum member, I got bumped up to a suite free of charge and awarded late check-out. Nobody minded a Hungarian Vizsla, which is a pretty big dog in the apartment. I sincerely recommend this hotel to anyone visiting the heart of the Polish Tatra Mountains.

Nice hotel, good service, clean, great location! Child friendly. The only problem is the key cards, they stop working if they’re kept close to a cell phone. Quite a few dogs stayed there as well, would be nice to know in advance in case of allergies.

Fantastic location, great breakfast with huge choice. Ski hire within hotel saved a lot of time. Situated at the bottom of the ski slope and you can ski into the hotel basement. Lovely restaurant and well stocked bar

Second time at this lovely hotel which we all really enjoyed only 2 complaints some staff at reception are not very friendly and this is the same at the bar where staff often ignore the British and serve others before them,i must add that the maids were pleasant and friendly. Overall we would definitely stay again.

Second stay in this lovly hotel which we all really enjoyed only 2 complaints staff at reception are not very friendly and neither are some of the bar staff who often ignore british customers and serve others before the, but i must say the maids were always pleasant and friendly,i would definitely return here again .

Nice hotel on the outskirts of Zakopane. Very nice reception with excellent service. Ground floor is renovated. Not sure about the rest. There is a pool, but the temperature is a bit cold. Hotel has ski rental, fitness center, sauna and massage. The breakfast buffet is huge.

I love this hotel. The bedrooms were comfortable and very clean and the view over the ski slope was fabulous. The public areas were beautifully furnished with wonderful wood carved bears and deer. Surprisingly the Christmas tree was still up and I was told that they keep their decorations up until the end of January. We are at the restaurant where the food was reasonably priced and exceptional Would I stay here again - you vet I would. Definitely on my list of favourite hotels

Not the prettiest of hotels on the outside but more than made up for by the excellent facilities and brilliant staff. The location superb for skiing all day and visiting the lovely mountain top restaurants. Fantastic breakfast will be back next year.

The Reception service was absolutely tragic. They must firmly believe it is 70s or 80s. A simple matter took them ages to resolve. Similar to bar and restaurant staff. Either you need to trained them thorougly or replace them.

Szymaszkowa str Zakopane Lesser Poland

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Ski-in/ski-out access
  • Outdoor pool and indoor pool

Mercure Zakopane Kasprowy places you next to Polana Szymoszkowa and Szymoszkowa Ski Lift. This 288-room, 3-star hotel has 3 restaurants, ski-in/ski-out access, and an outdoor pool. It's in the mountains and also near Villa Koliba and Old Church and Cemetery.


Enjoy a drink at the bar or relish the international cuisine at Alpejska Restaurant, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


All of Mercure Zakopane Kasprowy's 288 individually furnished rooms provide refrigerators, coffee makers, and free bottled water. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Phones and desks are also standard.

Property features

At Mercure Zakopane Kasprowy, guests enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. Parking is PLN 35 per night (PLN 60 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for PLN 350 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this ski hotel include a children's pool, a fitness center, and a sauna.

Room options

Superior Room

King 1 | Sleeps 2

Standard Room

King 1 | Sleeps 1

Standard Room

Twin 2 | Sleeps 2

Standard Twin Room, View

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

74.0% of guests recommend this hotel

Total of 882 reviews