Skip to main content
Beginning of main content

Mercure Zakopane Kasprowy

3.0 out of 5.0

Recent guest reviews

This beautifully renovated hotel was perfect for our stay! The service was outstanding, the room was really cute and the view was just beautiful under the sun as much as under the snow and rain! The pool is great but the area can use a little love... and a jacuzzi maybe?! Overall, it was a really nice stay and I would come back in a heartbeat.

Hotel is really big, there are more then 300 rooms. Interior of hotel is beautiful, also rooms are modern. Maybe purity should be better, in our room there was an old sponge forgotten. But other things like bed, spare bed were ok. Also TV is connected to internet so in case You will not find program in Live stream You are able to watch Youtube or anything on net. Food is good, maybe breakfast could be problem because in time between 8-10 its quit full. Wellness was not as food as expected. There are 2 saunas but used to be full and also swimming pool is provisional.

Very nice place for relax, beautiful reception and zone around, beautifull room, play room and fitnes center, breakfast was really good, lot of food - great choice = N.1 communicative and willing people in staff, but wellness was a big disappointment ( one big swimming pool, cold water - uncomfortable in winter time, saunas divided into male and female - nothing for couples .....removing wellness, I rate very high.

Hotel perfect , nice ,clean . Only what surprised is additional charge for parking . Breakfast from 7 up to 11 what work perfect when you travel with children . Walking distance from town around 15 min

I stayed here for 5 days and the only thing that was excellent throughout the stay was the Creme Brulee. The staff - I never felt that they were happy I was there. Initially I thought it might just be how they were, but seeing how they reacted to other Polish people made me realize that wasn't the case. For the record, I'm always polite, never demanding. The room - nicely appointed. Comfortable bed. No thermostat. In order to regulate the temp in my room, I had to open the door to the deck. Rather inconvenient, especially the night that there was some sort of function going on on the patio below my room. The maid service seemed rather lackadaisical: bed mostly made, towels seemingly tossed onto their shelf. I'm not 100% sure I'd choose to stay in this hotel again.

Good hotel in a great area. Zakopane lovely place. Hotel refurbed and very pleasant but housekeeping did not resupply room coffee/tea/water properly plus room not made up by 5.55 on Friday when hotel was busy.

Our room was basic but clean and comfortable. The bed was comfortable and the water hot for showers. The breakfast was very good, a good selection of breads, fruits, eggs etc. We were here as part of a tour and were well looked after. Would stay here on our own.

This was a most favorable place to stay. Lovely rooms and hospitable lobby. The breakfast was absolutely everything you could desire. Dinner was sufficient for me but not my hungry son. He asked for more and they brought him more.

Nice stay, spacious apartment, although the summers are already long past. Retro decor compensates window view, the helpful staff, amazing location of the hotel, excellent breakfasts and room rate promotion. I will definitely stay here again during my next stay in Zakopane, although I will rather choose one of the renovated rooms.

We arrived on sunday to the impression that we got the two worst rooms in the hotel. Extremely far from each other and obviously unwelcoming/. One of them was near a machine room. and its sound did not stop during the night.

Szymaszkowa str Zakopane Lesser Poland

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Ski-in/ski-out access
  • Outdoor pool and indoor pool

Mercure Zakopane Kasprowy is located within a mile (2 km) of Villa Koliba and Karol Szymanowski Museum. This 288-room, 3-star hotel has 3 restaurants, ski-in/ski-out access, and an outdoor pool. It's in the mountains and also near Tatra Museum and Shrine of Our Lady of Fatima.


Enjoy a drink at the bar or relish the international cuisine at Alpejska Restaurant, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


All of Mercure Zakopane Kasprowy's 288 individually furnished rooms provide refrigerators, coffee makers, and free bottled water. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Phones and desks are also standard.

Property features

At Mercure Zakopane Kasprowy, guests enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. Parking is PLN 35 per night (PLN 60 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for PLN 350 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this ski hotel include a children's pool, a fitness center, and a sauna.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 1

Standard Twin Room, 2 Twin Beds, View

Twin 2 | Sleeps 2

Superior Double Room, View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 797 reviews