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Swiss-Belhotel Tarakan

3.5 out of 5.0

Recent guest reviews

Another swissbell this time, and now in Tarakan 1st stay im in deluxe room which is soo nice and feel comfortable because the room is a city view also and that was a beautiful view from Tarakan City, and the hotel staffs is very kind and the food is nice too, such a pleasure to have a stay in the future

Its not a luxury hotel but its the nicest hotel in Tarakan. Well the room was ok but more importantly it was clean. The breakfast was ok as well. However I did experienced several power outage during my stay there.. I dont know if that was a city thing or it was the hotel but overall it was ok...

I have been a supporter of Swissbel expansion in Ndohesia and frequently stay with them. Usually they provide good quality and pleasant facilities. Tarakan was therefore a bit disappointing. The air- coditioning and telephone in my room did not work and there was no attempt to fix them - many, in fact most, other rooms were empty so why not move me? Makes me wonder if all the rooms were the same.. the restaurant did not inspire confidence. Nobody there and desultory staff. The cheaper hotels in Tarakan probably offer better value.

This is our 3rd stay here at Swiss Belle Tarakan. We have never had the suluwazi tea but I guess it's because we're here for a long term stay? The restaurant and house keeping staff are extremely hardworking, friendly and go out of their way to make us feel welcome. The chicken kung pow on the hot plate is amazing. Unfortunately this hotel seems to be the one that the Swiss Belle chain forgot about in the 80s. We have stayed in rooms 705, 604 and 603. The bed in 705 was the most comfortable and faced the sea which we could see through the gap of the derelict mall. The second time we stayed we had to battle for a non smoking room. Even though the compendium clearly states that it is against Indonesian law to smoke in public places be fully prepared to be bombarded with smokers in the lobby and by the pool. This is such a shame. Maybe the hotel should consider a smoking room as they do in airports? The carpets need updating. The hotel smells musty but please do not just start spraying air freshener. I'm writing this at 1.44am because we were rung at 1am (weirdly we were sound asleep!) after a garbled message from the reception we got dressed and went to the lobby. We thought someone from immigration was coming for us. I questioned the man in reception he admitted he rung us by mistake instead of Room 609. Luckily my husband has gone back to sleep because he is working at 6am. We appreciate that this is the best hotel in Tarakan and having a pool is a real asset. Plus it is within walking distance of the monkey park.

I decided to stay at The Swiss-Belhotel in Tarakan as it looked like the best hotel in town. The staff were friendly and accommodating and the Sulewezi Tea they served at check in was delicious! The room was spacious with a comfortable king sized bed and the room service I ordered was excellent. I liked the central location near various shops, a mall and an evening clothing market. I'd definately stay their again.

This is the first time i visit Tarakan, from friends and other people recomendation i choose to stay in Swissbell hotel. It was the best hotel in Tarakan which located in centre of Tarakan. I dont have enough time to explore the hotel facility, but from what i see the room was spacious and the staff was really nice. There was several electricity breakdown at night when i stay.

Service is excellence, room is good, facility for parking should be improve especially for capacity of parking when there is some big event, so it better to extend the hotel area for the future and available the own hotel transportation for guest service that pick up from the airport

This hotel located near airport, approximately 15-20 mins, But i think if you compared to all hotels in Tarakan, this is the better one, although it wasnt as I expected based on room rate budget. I came here, and waiting till 2 PM just to able check in, although I must check out on 12 PM the next day... What is saving this rating was the staff... Internet connection?so slow....better use tethering. Room was clean and spacy enough... No bath tub, just shower, but there are swimming pool outdoor

Good location close to shopping but unfortunate Grand Mall Tarakan opposite the hotel is closed down not in operation but fresh market is near Gusher plaza with bazaar type shopping about 15 to 20min walk from hotel. Hotel room clean n well furnished upto 3* standard, breakfast reasonable good, staff are friendly polite helpful from entrance, reception, room service, car park attendants. Will come back to this hotel in future. Many VIPs are lodging at this hotel too

I expected more from this hotel, being an international brand, but I was very diappointed. The room was very old and dated, the bathroom was small and basic, and the breakfast was very limited. The staff tried hard, but communication was difficult. We ate dinner at the hotel, and had to return one meal due to the low standard. It is well located. The choice in Tarakan is very limited,and this hotel is probably comfortable compared to the others. The airconditioning worked and the room was large. The bed was very soft (resulted in back ache!).

Jalan Mulawarman 15 Tarakan East Kalimantan

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Swiss-Belhotel Tarakan places you next to Grand Tarakan Mall and within a 10-minute walk of Gusher Plaza. This 3.5-star hotel has 81 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Tarakan, it's also near Bekantan Conservation Area Mangrove Park and Stadium Datu Adil.


Free breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


All 81 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 21-inch LED TVs with satellite channels. Bathrooms have free toiletries and slippers. Free newspapers, free bottled water, and safes are other standard amenities.

Property features

Guests staying at Swiss-Belhotel Tarakan enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a ferry terminal shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

45.0% of guests recommend this hotel

Total of 280 reviews