Owners accused us of taking towels and said they would have to charge us. We IMMEDIATELY responded, advised all towels were in the condo AND INCLUDED PICTURES OF THE TOWELS. Too late. The owners charged our card before giving us a chance to respond. They eventually refunded the charge but only after we sent them multiple messages and advised we were filing a complaint with VRBO. So if you stay here - photograph every towel, fork, pillowcase.....