The hotel is old, staff was helpful, room looks outdated and I found hair on the pillow...pretty disgusting
It was smelling cigarettes and we not a smoker they need to have better standards because u pay ur money to be comfort
Room was dirty. Comb on the floor of the main room and hair in the bathroom
People were smoking weed inside. you can smell it in your room and everywhere. Also, a lot of fights and screaming in the night time. Also, there is no real breakfast.
We are currently in the middle of a pandemic. So I would be accusing that cleanliness is top priority. The did have requirements like wearing a mask every time you enter the building, which was of course necessary. I then arrived to the back of the building where the location of the pool was. There was towels every where and remained that way for about 12-15 hours. There was objects in the pool , No wipe downs or wipes to clean the chairs. so there was no regular maintenance what so ever. Vending machines were out of order for two days, more than 100. Spiders on the top second floor widows, super overpriced. Thanks for the great stay. Stay safe.
Breakfast was not offered even though it was listed. Vending machines did not work. Paid extra for a fireplace in room and is was non operating.
Clean hotel, spacious room, vending machines didnt work & pool was over crowded.
Very clean, modern rooms, with a great breakfast. Great place to stay with family.
I didnt use the pool or excerise room or free breakfast. But i still enjoyed my stay!
Things needs to be upgraded but other than that it’s good!
Friendly and helpful staff. Close to all the attractions
The Crossings Premium Outlets is a short stroll from Best Western Plus Poconos Hotel, and other popular attractions like Camelbeach Mountain Waterpark are within a few miles (5 km). This 90-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
All 90 rooms feature microwaves, refrigerators, and coffee makers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.
At Best Western Plus Poconos Hotel, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a 24-hour business center, coffee/tea in a common area, and an arcade/game room.
The hotel is old, staff was helpful, room looks outdated and I found hair on the pillow...pretty disgusting
It was smelling cigarettes and we not a smoker they need to have better standards because u pay ur money to be comfort
Room was dirty. Comb on the floor of the main room and hair in the bathroom
Thanks for your feedback. Please accept our sincere apology.
People were smoking weed inside. you can smell it in your room and everywhere. Also, a lot of fights and screaming in the night time. Also, there is no real breakfast.
We apologize and regret the inconvenience caused.
We are currently in the middle of a pandemic. So I would be accusing that cleanliness is top priority. The did have requirements like wearing a mask every time you enter the building, which was of course necessary. I then arrived to the back of the building where the location of the pool was. There was towels every where and remained that way for about 12-15 hours. There was objects in the pool , No wipe downs or wipes to clean the chairs. so there was no regular maintenance what so ever. Vending machines were out of order for two days, more than 100. Spiders on the top second floor widows, super overpriced. Thanks for the great stay. Stay safe.
We will work very hard to correct all the observations you Made, Thank you for your feedback.
Breakfast was not offered even though it was listed. Vending machines did not work. Paid extra for a fireplace in room and is was non operating.
Due to COVID pandemic and State Government Regulations the Breakfast room has been shut down. We regret the inconvenience caused to you. In Room Fireplaces are Log Burning Fire Places and are only use able during Winter From October to March.
Thanks for your Feed Back