Mnar Castle Apartments

Our recent stay at Mnar Castle felt like a Fawlty Tours episode. On our arrival the remote to the television in our room had gone missing & the television was on & extremely loud. We notified reception of this problem but luckily at 11pm that night we worked out how to manually turn it off. Our next issue was complimentary water........ the website clearly stated this was to be provided but there was none in our room. Again, we consulted reception & was told to contact the dining room, which we did & was told someone would deliver it. Sadly this did not occur & we had to get our own from the dining room. On checkout the next morning we were charged for the water & when we queried this we were told it most certainly wasn't complimentary and neither was the receptionist. We had arranged to meet our guide & driver the next morning at 9:00am & normally someone would let us know they had arrived or they would come to our room to help with our bags. On this occasion we were left waiting in our room & our guide was left waiting outside. When we finally discovered this we went straight to reception to ask why this occurred & was basically ignored. Other than the above issues we can recommend the lovely dinner we had & at a very reasonable price. The breakfast the next morning was wonderful also with so many things to choose from.

Excellent establishment, discreet and professional staff especially at breakfast, they are very welcoming even with children. the view of the sea and the garden are beautiful. Clean apartment, comfortable beds, well equipped kitchen, the drivers of the shuttle do their best despite the constraints, bravo to the team.

So a close friend of mine made a plan to take a quick trip to Morocco for the weekend. We stayed here overnight last week. Check in was breeze. The girl who checked us in (forgot her name) was fun to talk. It was around 11:30pm so we asked for late check out and she agreed without any issues or hard time. We had a slight issue with our first apartment so we called the front desk and the gentleman working (forgot his name) provided us an upgraded and a nicer room. He also took us around the block to show us what options we had. He called to make sure everything was alright. The next morning we called in for the horse riding excursion and this amazing, beautiful, nice girl at customer service (i think her name was ghita or gaza) set us up with horse riding.. I have been traveling all my life but this girl gets 1000 points She was all in one. She made sure she walked us to the horse caretaker and introduced us. The guy was extremely nice and friendly. Not going to lie, he took the best pictures from our camera. This girl at the customer service is the primary reason why i will be returning to this property over and over. Employees like her are the reason your business will go places!! The breakfast was also pretty good. Had lots of options to choose from. Hi, to that front desk girl :)

Incredible friendly and helpful staff, extremely clean, and in a nice and quiet area of Tangier. I am definitely coming back again, truly felt like a home away from home. Amazing swimming pools and amazing food also, and there’s a lot of fun activities to choose from. One important thing that they don’t refer but it’s important is that they also provide a free bus shuttle service from the hotel to downtown every hour. Really truly enjoyed our stay, and can’t stop staring how nice, friendly and extremely helpful everyone is (a big shout-out to the girls at the reception that helped us define the best tour plan for northern Morocco during our stay, they were really really helpful!) Also, we met the nicest taxi driver who drove us to incredible cities outside of Tangier for a really nice price. If it helps, here’s his contact: 06 66 98 63 89 (Mr. Mustafa, lovely man)

Mnar Castle is a good option if you are a larger group (we were travelling with our kids and a frien) and is good value. However it was quite soulless and there were some oddities for a place that is supposedly modern and well-appointed. Despite caling us multiple times to check our arrival time (of 5pm) our room was not completely ready on arrival, plus it smelt really strongly of bleach. We appreciated the free shuttle into the city, but we ordered a taxi to the aiport for 5 people and a sedan arrived - we had to squeeze four people in the back and tie luggage to the roof; plus the driver would only accept Euros and did not have change. I'd potentially stay again withg a large group if I needed a place for a night but it's not the luxurious experience the website suggests.

First stay in Morocco, everybody is so kind with us, people from the reception, the restaurant, the room service, the guardians... everything perfect, the appartment was nice and the hotel too! I'd totally come back. It's a bit far from the medina but they have shuttle so no problem!

The apartment is so spacious and clean. Bathroom is clean. Kitchen has all the amenities. Wifi is good.The sight is so amazing from our balcony. Location is a little way off from the city center but there is free transportation provided by the hotel. Breakfast buffet offers a great wide of choice. We really loved this place and wish to come again one day. I would recommend staying here for a couple of days to enjoy all the facilities.

Placed a few km outside Tangier it is a nice place to relax after a bustling day in the Kasbah. Very clean and large rooms and lovely views of the ocean. Even at wintertime it is one of the best choices for families, not least due to the proximity to Mnar waterpark.

We checked in 17/2 and were met with some immediate issues.. our 2 bed apartment to accommodate 4 in our party had come up in the confirmation as 2 guests only. It became apparent this was not the hotels fault but Ebookers.. The very lovely ladies at the check in desk allowed us to pay for 2 guests only and sort out the extra fees with Expedia the next day and even allowed us to use their phone.. After arriving into our apartment we noticed the kettle and safety deposit box were missing.. The check in desk, when notified, advised they would sort it out the next day.. The very friendly and smiling ‘Ghizelle’ and her other equally helpful colleagues made the corrections as promised and even offered to move us to other vacant apartments. We declined as the stay was a short one.. Over the 5 days we stayed at Mnar, the check in staff were very accommodating to any of our needs and helped us thoroughly.. An excellent service available is the use of the courtesy minibus that takes you every hour to City Mall or Ibn Batuta Mall where there are some great food courts and a Carrefour too.. Complimentary breakfast at the hotel is a feast spread for the hungry guest.. Fresh fruit juices, tea, coffee,eggs, bread,cereals, salads, samosas and Moroccan delicacies to name a few are served fresh and daily.. The waiting staff Ridwan and Mohammed are an asset to the hotel and they ensured our breakfast was an enjoyable experience. Ayub the luggage lad was most courteous too.. The hard working domestic staff kept the apartment spick and span so they deserve a pat on the back too.. Overall The Mnar team provided exemplary customer service and that gives us enough reason to return here should we be in Tangiers again...