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Grand Mogador SEA VIEW

5.0 out of 5.0

Recent guest reviews

We stayed here for two nights at the end of a long journey through Morocco. And this Place is really not worth the money it costs. The Rooms and everything is old and old fashioned. But the worst think is: the walls are incredibly thin. You hear every single word from the rooms around. And if you stay in a room with "mountain view" it sounds like you sleep in the middle of the road - so noisy! The staff is very nice and friendly but very very slow. The breakfast is okay but The breakfastarea is not clean at all and the furtinture is really messed up. All in all this Hotel was the only dissapointment in morocco - and the most expensive one. We stayed in a five Star Hotel in Essaouira which was cheaper and so much better than The Grand Mogador. Our best experiences were the lovely Riads in The Medinas: cheap, clean and you can feel that somebody really cares that you have a good Time. So don't waste your money here.

We stayed at the Mogador Tanger for two nights, along with my spouse and two kids; aged four & five; and we'll definitely keep a great souvenir of the trip. As a young family we had all we asked for. The location is perfect, the view is breathtaking and the pool was the children's best spot. The suit was quite cosy and spacious. Special regards to Saad, Yusra and Mohammed from breakfast; for their kindness and hospitality.

e booked at the Grand Mogador to spend a family week end with another couple and regretted our choice: 1/ When we reached (with a toddler and new born) we faced strong winds (Nature of the city) while offloading the car. The watchman was observing the whole painful scene and did not react. We offloaded a full 500L trunk on our own, with nobody's support. 2/ Once Inside (We reached at 12pm), we tried to get hold of our room, which was not ready (We knew it would be the case as check in starts at 2pm, but hoped a room would be released earlier), anyways in order to "buy" time we asked where the restaurant was, the lady at the counter could not answer at first and oriented us towards the breakfast area at ground level, before her colleague corrects her to indicate "the first floor". We therefore went towards the lifts 10m from the reception counter (in front of the staff) and pressed 1st floor to end up with our 2 kids and entire gear in the middle of a corridor of hotel rooms. We went down again, only to find out that, by first floor the reception manager meant the Mezzanine, which has no lift to access it (In case you are gearded up with strollers or with limited mobility, you will never be able to reach the restaurant at the Mezzanine alone, without support), and about 50 stairs to climb. Still no support offered to help us carry up our gear. After an argument with the reception Manager (regarding the 2 topics above), and after he blamed me for not be clear enough about my restaurant location requests (Blamed indeed), I asked to talk to the General Manager as this was not in any way an acceptable start for a 200 EUR+ / night hotel in terms of customer handing. After meeting the Deputy General Manager, an understanding (finally!) and supportive gentleman, we finally got supported professionally by the PR Manager for our check in, and got help for our gear. We also got upgraded to a premium room with sea view (Fantastic room, but with a rotten water smell... We wished they had make it up perfectly all the way on this one, but no) While having lunch the GM, a classy, smart and understanding lady came to our table which was very much appreciated. 3/ The infrastructure is unfortunately poor in terms of build quality (poor aluminium doors used, closed with tape in many areas to prevent leaks). The building concept of the Hotel, as an alcohol free, sea view leiseure and family hotel was a well thought niche, but they went super cheap on the build quality which makes this rather recent hotel looking abandonned in terms of maintenance due to its cheap material ageing. 4/ We wanted to take the kids to the indoor pool, only to find out that there are half days rotations for men and women. We respect the concept, why not, but just be aware as a customer. We were not. 5/ In the spa area, we went without carrying towels, and after a warm sauna, we used the reception borrowed towels, only to find out while leaving the sauna that ..(wait for it) you cannot bring the towels up to your room as it is forbidden, and have to take the lift soaking (Bring your own towels, or hope they change the process by then) In summary besides the the 2 top exécutives which seemed to understand our requests (Plus the PR Lady and the Room Service Lady), the entire chain of command is failing, mainly due to restrictive processes and very poor Customer handling skills (Training needed badly). Also keep in mind that this chain of Hotels belong to an investor specialized in low income real estate, and unfortunately it seems that the same material and approach building these flats was used building what was meant to be a great project. Either the infrastructure gets upgraded which frankly will be tough as its a msibuilt Hotel to me or the price needs to be severely revised down to manage customer expectation.

Many of us, who travel frequently, must have wondered - at least once - about the criteria underlying the classification of hotels, namely the allocation of stars. I had done it a few times, but this hotel was the one that most puzzled me! Quality of sleep It is amazing that during a whole week we could not get one single night of a full relaxing sleep. Either because cars were buzzing their horns all night, motorbikes accelerating like hell, or ambulances going back and forth until 5 in the morning. If that was not enough every single day about 4 in the morning, prays were ‘broadcasted’ from a mosque nearby, by means of a loudspeaker! Adding to this, the last night the wind was blowing so strong that the door to the balcony, which had a finger thick gap to the gutter, clattered in the wind all night which kept us awake. Despite the king size bed and the generous size of the rooms, the sound proof of those facing the so called ‘mountain’ is completely unacceptable. Swimming pool Swimming pool is not huge but is Ok. The problem is the service. It may take you ages to get just a regular indian tonic or a soda. One may find many broken sunbeds which diminishes significantly the places available for guests to enjoy some time by the pool. Lack of towels is, sometimes, also an issue. Meals: breakfast and dinner Breakfast is not bad (fresh juices, ready-made eggs and crepes), but there is too much focus on cakes and sweets. Bread (baguette and small dough balls) and cheese (only one sliced type and - sometimes - fresh cheese) assortment, is just unreasonable. Considering that the hotel is very strict to the Muslim culture - meaning no pork or derivative – it turns to be, somehow, scarce. For dinner, we had three different typical Moroccan dishes (including tagine) which sounded ok, but not outstanding. Again, Muslim rules ‘obliges’: no alcohol… On the other hand, the dress code is not very strict which allows you some freedom, which is relevant especially in a beach hotel. Service All in all, this is probably what makes the largest difference for other 5 stars’ hotels. Except for the professional and nice staff at the reception, most of the others are just amateurs. In a French speaking country, it is common to meet the lady who is serving you the eggs or the hotel housekeeper who does not speak… French! Staff makes up the room but forgets to replenish the toilet paper or the bathing towels. Another situation very common is to share the same lift with the staff (either for laundry, room service, or luggage), i.e., there is no service lift so, going from ground floor to the 4th may take you two minutes! The hotel has two gyms and SPA´s (one for ladies, one for gentlemen) quite well equipped but from the three running machines (in each gym) only one is working in each gym… There is also other equipment which I did not test. By the way, no towels or water fountains were available for the guests at the gym. The hotel does not provide any mean of transportation to/from the airport or even the city centre (which will take you 45 minutes walking), in a city where the only reliable transportation is the taxi… Just to finish this topic: one of the best things in the hotel is the Wi-Fi network which is available throughout the whole building and with a very strong signal. Cleanliness In general, there is not a strong negative point about this issue, apart from the fact that the room was not vacuum cleaned during the whole week. The rest was acceptably in order. So, this is not a 5 Star hotel to choose, but if you still want to give them a chance, at least choose the Sea view rooms, if you what some sleep (assuming they are quieter, which I could not confirm). Staff is willing to serve you well, however it is clear that many of them lack specific training.

We stayed here for a week as a large family group including children at the end of July. The hotel is clean and we were upgraded to a suite which suited us perfectly with 2 small children. We had lovely sea views. The staff were very attentive to our needs. We had a staff liaison which was useful. Sun beds were always available. Towels are provided around the pool. Breakfast was served until 11am which was good if you wanted to lie in. Location is about a half hour walk to the main restaurants which didn't bother us as we enjoy walking. There is also a restaurant called Cappucino a 5 minute walk. With the noise level in Morocco at night you will probably welcome being a bit away from the centre! Beach is nice, flat and shallow perfect for children. Try the sardines for lunch on the beach - amazing! There are some areas for improvement: Music around the pool is very loud and the language in a lot of the songs is inappropriate for children. I'm not sure the hotel staff understand the language therefore am not sure that they play this intentionally but we have a very impressionable 4 year old so this kind of music was just a huge no no! A few of of the sun beds are broken and there are a few lose tiles in the main pool. You have a long waiting time for food and drink around the pool specifically. There also isn't a bar round by the pool which means you need to either grab the attention of someone or walk up the stairs to get to the bar. Also stairs were an issue for us with the pushchair as there's no other access to the pool. There's a mini bar in the room which we used by it wasn't replenished the time we were there. We really enjoyed our stay and we would return. The main point above we feel the hotel should change is the music round the pool to ensure the songs do not contain any swear words or inappropriate lyrics. Thank you to the staff for a lovely stay.

First of all, no alcohol in this hotel, 100% dry. Though it is a 5 stars... - it will take 30 min to get house keeping bringing you towels - breakfast opens at 7 but is not operational before 8 - restaurant is serving very poor food, for instance Saint Pierre filet direct from the freezer... - Huge pool but water is too troubled to be clean - pool staff leaving cans on the floor while picking up towels - and so on... Standards here escape my understanding, management is absent even taxis don't come here!

Hotel with 100 stars.I have stayed in all the top five star hotels in the world from Dorchester to Peninuslas, But friends trust me, the service you get in Grand mogador is the best you can get . If I had to give stars to this hotel , I wud have given it all the stars of the universe. As every staff memeber of this hotel is a superstar in himself. Superb service, Amazing Ambience and Picterseque View. Thanks to GM madame Aline and his wonderful team to make my stay so pleasant and peaceful. Thanks and Love for all my friends in Mogodaor. See u soon. Saurabh Jain, London

We booked the mogador on the advertising of a fabulous hotel on the beach in tangiers with a bar as i was celebrating my birthday Warm welcome Upgrade for a large room suite But The bar is only serving carrot juice and water. We respect every religion but the hotel should warn customers that it is respecting muslims religious obligations even for foreigners Large swimming pool but polluted by aggressive 120 decibels rap music with french very aggressive worlds Music so loud no way to make a nap Kitchen cuisine very sub par and infernal delays to get served After three days we moved to the hilton city center which is perfect by all respects and delicious cuisine and fabulous personnel. And 50 pc cheaper....!!!!€

Absolutely nice ocean view from the hotel,but they lack service and hotel maintenance. It took a very long time to check in and the shower was not working propery with the mold on bathtub wall. Even though the all the stuff was nice we spent a long time to get a towel for a pool. This hotel location is more than half an hour walk to city center but it was nice to walk along the beach. Neither the hotel nor nearby Carrefour carries alcohol. If you want to get one you need to go to the one in the city center or the super market near airport.

The Grand Mogador is a beautiful hotel with a very friendly and welcoming staff. We were upgraded at check-in to a wonderful suite. It was very spacious with one full bathroom, and one half bathroom. The suite was on the road and although it was very clean and comfortable, there was loud street noise during the night. As westerners, we were surprised that men and women could not use the indoor pool at the same time (purely a result of cultural ignorance). Additionally, common areas of the hotel had a conservative feel/atmosphere. Other western women may feel most comfortable if conservative clothing is worn. Breakfast was wonderful and thoroughly enjoyed by us all each morning we were there.

10, lot Ghandouri. Bd.Med V Tangier

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located 2.3 mi (3.7 km) from Tangier Beach, Grand Mogador SEA VIEW is within a 10-minute drive of Tangier Ferry Terminal. This 81-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. It's on the beach and also near Place de la Kasbah and Port of Tangier.


Dining

Enjoy dining at Johra, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 81 air-conditioned rooms feature fireplaces, balconies, and minibars. Guests can expect LED TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and desks.


Property features

Guests of Grand Mogador SEA VIEW enjoy a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for MAD 500 per vehicle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a children's pool, a health club, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 208 reviews