City Express Tampico2.5 out of 5.0
Recent guest reviews
The room are excellent, The staff personnel are more than accommodating and respectful. The mattress could be a little better quality. The mattress is a little thin especially for bigger people as I am 6'2" tall and 290lbs. That is the only recommendation that I have other than the internet goes in and out. The manager Fidel is great to deal with and always makes for a comfortable stay at your hotel.
Clean hotel with average facilities, it offers a decent breakfast and minimum facilities, which in some cases is just what you need on a business trip. It has an excellent location, near several restaurants and stores. On the week of my visit there was a Tennis tournament nearby and the noise affect my sleep because they had a party all nights. The internet service was really bad, even at the reception level.
I stay at IHG properties a lot, and mainly at Holiday Inn Expresses when I travel domestically, and this property was very comparable. The staff, (though no one seemed to speak very much English at all), were very tentative, polite and helpful. They have a full-time security guard and they are located in a great shopping/dining center with nice choices of both. The rooms were clean and everything worked as it should. They offer a airpory shuttle service, although I was unable to arrange it by phone or email. Do not try calling them from the US and "selecting 9 for English" and expect to ever speak to a human being. I tried 6 time on 3 different days and different times and my longest wait was over 15 minutes. Just take a taxi, as the airport is very close. The location, (depending on what you are there for), is ideal and it was perfect for my business in Tampico. This will be my base in when in Tampico.
Stayed for a couple of day for business trip. The hotel is clean but prices are high for what you get. There are several other negatives to the hotel. There is no place at all for parking and its very hard to sleep comfortably having music blaring outside until the late hours of the night. There are several businesses surrounding the hotel making it very loud and very frustrating to move and relax at night after work. This hotel is supposed to be business friendly and I did not find it to be like that. I tried communicating this to the front desk but they mostly told me to not pay attention to it. I will reconsider my next stay and probably pay a little more for a more comfortable atmosphere.
I stayed 2 nights at this hotel and it was a good experience, the rooms are clean and comfortable but small as you would expect from any other hotel from this chain. TV sets are small and outdated but work fine and AC units are noisy. In one of the rooms I stayed the sink was collecting water because a link in the pipes was loose but that was the only problem. It is very good located for business travelers with restaurants, coffee shops and a bank in the same plaza mor banks and a Walmart across the street so you don't need to use taxis. They offer transportation service to and from the airport and staff is friendly and helpful.
I was a little anxious having read the other comments here but when I arrived at City Express, Tampico my fears were all eliminated. The desk was efficient, the security guards friendly and between their attempts at English and mine in Spanish everything was fine. The internet is sometimes slow but I find that everywhere. The manager made no less than 3 attempts to be sure that I was satisified with the services. There is a free shuttle that is clean, safe and prompt. The rooms are appropriately furnished for a hotel stay. There is a "Happy Hour" in the evenings with snacks and beer and there is a much more than adequate breakfast buffett. Not quite a full buffett but a healthy alternative w/ fresh fruit, cereal, yougart, hotcakes, breads and more than you need. EXCELLENT location with resturants and services nearby in walking distance. I am returning to Tampico in August and plan on stayin here again. Well done.
This hotel is located near Applebees and across from Walmart however as a travel agent I would not recommend this hotel to my clients. The toilets smelled like sewer, they had no irons available even though it says just ask for irons if you need one, no hair dryers. The front desk could not answer several questions such as where the taxi service would cover what areas. It says continental breakfast but had very few choices. They had no wash clothes available. We stayed on the 3rd floor and the room stayed very humid that you felt sticky during the night. Rooms were very small. Fortunately, I had family there and spent only night time hours at this hotel but never again .
The room was average but comfortable enough. Nice bright colors, but the internet service was terrible. There was no internet for 24 hours on 3 of the 10 days I stayed at City Express. No explanation for why it was not working nor any apologies from the front desk. for this inconvenience.
Hablo en tiempo presente porque estoy hospedado desde ayer, están haciendo arreglos y las personas que están haciendo los trabajos de remodelación no son discretos (mucho ruido y hablando en voz alta), pasé a dejar cosas a mi habitación para salir a comer (03:30 p.m.) y no habían hecho el aseo, ni la cama ni nada. Espero que esto no quede en un "lo sentimos" o un "contáctenos" sigo aquí y esperaría más de su parte.
Estuvo en reparación o remodelación y estuvimos sin WiFi por más de 8 horas. Se supone que uno tiene que trabajar y la opción que me dieron es que me fuera a un café que está en frente del hotel. Tendrían que haberme proporcionado alguna otra opción, incluso cambio de hotel.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 320 reviews