The food service was very good and staff was very helpful.
Front doorman always on phone. Very rude. Doesn’t help when you first arrive. Worst front door service I’ve ever had. English and Spanish are the 2 biggest tourist languages and no one speaks English or Spanish... or they do when they are in front lobby but when they’re not they pretend not to speak English
The Dead Sea area is not blessed with the finest hotels in the world. This hotel has potential to be so much more than what it actually is - a mediocre one. It has somewhat decent spa facilities, a nice private beach, and a club for kids, but in needs a gut renovation ASAP. Some rooms are in ok shape while in some you wouldn’t want to stay in during your vacation. Meals are varying between OK to Not Good and seems like no one in the kitchen really cares too much if foods served cold or just too damn dry. All in all, it’s hard to expect for more from Fattal chain. Conclusion: This is not your destination for High Quality vacation. Total score. 5.5/10
Besides Air Canada canceling our flights the first day, and having a struggle to even get to Israel, it was a great experience. We were under the impression that we would get picked up at the airport by a hotel shuttle (which didn't happen) so we had to end up renting a car and driving in the dark 1 hour and 45 minutes in a foreign country in the middle of nowhere. As far as the hotel goes, not many speak English, but we got by okay with that. The food was good, nice pool, good location not to far from a mall that the hotel shuttles you to. (Even though it was full a lot and we ended up walking 45 minutes one way). Staff at hotel friendly, tourists rude. Also, anyone from the US, the outlets are different than ours, so we had to purchase an adapter at the mall to charge our phones and electronics. We also had a hard time finding English speaking tours. That's it in a nutshell.
Forth time at Leonardo club hotel, enjoyed every moment. Services, food are excellent. Highly recommend.
Cons: Understaffed, mediocre food at best. Took over an hour to get someone to pick up the phone. Hotel is a bit outdated and could use some renovating. Not enough elevators. We didn't use the spa but it was very crowded. You can hear everything in the hallway while inside the rooms. Overall the hotel is decent but definitely overpriced. If you enjoy unlimited quantities of mediocre food and booze then you will definitely be satisfied. If you don't enjoy the food then you are paying a lot of money for an average hotel with a good location.
Accommodating staff, drinks available in various places across all included, liked the room but I changed last minute because I wanted 2 separate beds rather than one big, took them time to arrange the switch, second room smelled terrible from smoke, also the day of checkout there was a blackout for a minute that caused all cards to stop working had to wait in the line to activate only to hear that have to wait another 20 minutes for that which was disappointing since I needed to catch my flight, also found that check in counter is understaffed, but overall was a very nice stay, nice room and balcony to sea and pool, mattress not too comfortable, but still liked the experience, would recommend to book at least for two days to be able to enjoy the sea and All amenities which is best when day is on mostly in early morning and afternoon hours.
Leonardo Club Hotel Dead Sea places you 12.7 mi (20.5 km) from Masada National Park and 18.7 mi (30.1 km) from Ein Gedi Spa. This 385-room hotel welcomes business and leisure travelers with a private beach, a full-service spa, and a free water park.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Leonardo Club Hotel Dead Sea's 385 rooms provide balconies, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs and hair dryers. Other standard amenities include safes, phones, and desks.
Leonardo Club Hotel Dead Sea features a private beach, a full-service spa, and a free water park. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include an indoor pool, an outdoor pool, and a children's pool.
The food service was very good and staff was very helpful.
Front doorman always on phone. Very rude. Doesn’t help when you first arrive. Worst front door service I’ve ever had. English and Spanish are the 2 biggest tourist languages and no one speaks English or Spanish... or they do when they are in front lobby but when they’re not they pretend not to speak English
Dear Guest, Thank you for taking the time to write this review. Our guest comments very important to us and we forwarded them to our managers. Best Regards, Elina
The Dead Sea area is not blessed with the finest hotels in the world. This hotel has potential to be so much more than what it actually is - a mediocre one. It has somewhat decent spa facilities, a nice private beach, and a club for kids, but in needs a gut renovation ASAP. Some rooms are in ok shape while in some you wouldn’t want to stay in during your vacation. Meals are varying between OK to Not Good and seems like no one in the kitchen really cares too much if foods served cold or just too damn dry. All in all, it’s hard to expect for more from Fattal chain. Conclusion: This is not your destination for High Quality vacation. Total score. 5.5/10
Dear Guest, Thank you for taking the time to write this review. We are sorry to red that you vacation didn't match your expectation. We forwarded all your comments to the relevant managers. Best Regards, Elina
Dear Guest Thank you for your time rating your experience at our hotel. Hope we could learn how can we improve for you
Besides Air Canada canceling our flights the first day, and having a struggle to even get to Israel, it was a great experience. We were under the impression that we would get picked up at the airport by a hotel shuttle (which didn't happen) so we had to end up renting a car and driving in the dark 1 hour and 45 minutes in a foreign country in the middle of nowhere. As far as the hotel goes, not many speak English, but we got by okay with that. The food was good, nice pool, good location not to far from a mall that the hotel shuttles you to. (Even though it was full a lot and we ended up walking 45 minutes one way). Staff at hotel friendly, tourists rude. Also, anyone from the US, the outlets are different than ours, so we had to purchase an adapter at the mall to charge our phones and electronics. We also had a hard time finding English speaking tours. That's it in a nutshell.
Dear Guest , Thank you for your review. Your remarks will be taken into consideration. We Hope to see you soon again in your next vacation . Sincerely , Avi Cohen Guest Relations Manager
Forth time at Leonardo club hotel, enjoyed every moment. Services, food are excellent. Highly recommend.
Dear Guest , Thank you very much for your lovely review. We hope to see you soon again , . Best Regards , Avi Cohen Guest Relation Manager
Cons: Understaffed, mediocre food at best. Took over an hour to get someone to pick up the phone. Hotel is a bit outdated and could use some renovating. Not enough elevators. We didn't use the spa but it was very crowded. You can hear everything in the hallway while inside the rooms. Overall the hotel is decent but definitely overpriced. If you enjoy unlimited quantities of mediocre food and booze then you will definitely be satisfied. If you don't enjoy the food then you are paying a lot of money for an average hotel with a good location.
Dear Guest, Thank you for your review. The hotel is doing its utmost to satisfy the guests and your remarks will be taken into consideration. We Hope to see you soon again on your next vacation . Sincerely , Avi Cohen Guest Relations Manager
Accommodating staff, drinks available in various places across all included, liked the room but I changed last minute because I wanted 2 separate beds rather than one big, took them time to arrange the switch, second room smelled terrible from smoke, also the day of checkout there was a blackout for a minute that caused all cards to stop working had to wait in the line to activate only to hear that have to wait another 20 minutes for that which was disappointing since I needed to catch my flight, also found that check in counter is understaffed, but overall was a very nice stay, nice room and balcony to sea and pool, mattress not too comfortable, but still liked the experience, would recommend to book at least for two days to be able to enjoy the sea and All amenities which is best when day is on mostly in early morning and afternoon hours.
Dear Orbitz, Thank you for choosing to stay at Leonardo Club Dead Sea and for taking the time to write this review. We are sorry to read that not the whole vacation was good. All your comments we forwarded to the relevant managers. We will be happy to see you again at our hotel. Sincerely Yours, Elina
Dear Guest, Thank you for taking the time to write the feedback. We are happy to read that you enjoyed the food and a service from our staff. We ill be happy to see you again among our guests. Best Regards, Elina