San Want Residences Taipei4.5 out of 5.0
Recent guest reviews
I've stayed at this hotel a few times now. Simply put, this is a good hotel, and I would generally stay here again. There is, however, room for improvement in certain areas. As is typical of my reviews, here is a list of pros and cons: PROS: 1. Convenient Location - the hotel is well-located and convenient to public transport. It is about a 10 minute walk to Zhongshan MRT station. Take Exit 2 out of the station; as you walk out of the exit, you'll see the large Shin Kong Mitsubishi department store on your right. Just keep walking straight, and you'll arrive at the hotel in about 10 minutes. Tip - if you're arriving at Taipei Main Station, note you don't have to take the MRT train to Zhongshan MRT - you can actually walk between the stations through the Zhongshan Metro Mall, which is an underground mall linking the two stations. It takes about 10-15 minutes to walk between the stations, and there are various shops and eateries to command your attention. I prefer walking than squeezing on the train between these two stations. 2. Clean rooms, good amenities, good WiFi, free snacks, HDMI cable, and spacious bathroom - the rooms are clean, have a fresh smell, and the bathrooms are spacious. L'Occitane toiletries are provided. As other reviewers have noted, there is a separate Japanese-style bath and a very large shower with superb water pressure. I think this shower is the best out of all the hotels I've stayed in Taipei. A Japanese-style smart toilet is provided, along with a helpful translation card in English, Chinese, and Japanese which translates the Japanese buttons and controls. Dental kits (toothpaste and toothbrush), shaving razors with cream, etc. are all provided. In-room slippers are also provided and are thick, high-quality, and very comfortable. They are among the best in-room slippers I've worn in any hotel. They also have a protective anti-slid bottom, which is good when one is in the bathroom. Bathrobes and even pajamas are provided. Fresh fruits, bottled water, the signature San Want brand rice crackers (the ones placed near the fruit on the table), and sweet biscuits (placed on the bed table) are all provided for free in the room. WiFi is free and strong; no log-in is required. An HDMI cable is also thoughtfully provided so you can connect your computer to the big TV, if you want, for watching movies or doing work. In addition, free self-serve coffee, tea, iced water, iced barley tea, and San Want rice crackers are available in the lobby at any time. Rooms do not include irons and ironing boards; you must request them. 3. Breakfast and Afternoon drinks - every booking includes a complimentary breakfast buffet. There are Chinese, Japanese, and Western choices, although the emphasis is on Chinese and Japanese offerings. Coffee, tea, and light snacks are also available for free in the afternoon. Note there is also a paid afternoon tea and happy hour options which have fancier food. CONS: 1. Lobby can get dirty - as I mentioned above, there is free self-serve tea, coffee, iced water, iced barley tea, and San Want rice crackers available in the lobby at any time. This is very nice, but the hotel does not provide a specific place where guests can put used and dirty plates, eaten rice cracker wraps, dirty cups, and dirty glasses. As a result, many guests simply leave them on tables all around the lobby, which makes the lobby look dirty. The hotel should put some tray or designate some space clearly, with a sign, informing guests that they can and should deposit their used glasses, cups, etc. there. 2. Poor English at breakfast - English training needs to be improved for breakfast staff. At the breakfast buffet, made-to-order eggs are available. The sign indicates eggs can be, among others, cooked sunny-side up and over easy. I don't like my eggs runny (for health reasons) and I kindly requested that my eggs be cooked "over hard", also specifically and explaining they should be "fully cooked" because I was worried perhaps the staff member did not know what "over-hard" means. The service staff member nodded in acknowledgment. When my eggs were delivered, they were, however, very runny. Even though technically speaking "over-hard" and "over-medium" were not listed options on the egg sign, it is not that laborious for the chef to cook eggs that way (just leave them in the pan for a few more minutes), and staff should be trained on what those terms mean. Even though I specifically also specified them to be "fully cooked," it was apparent the staff member didn't understand. Some customers (e.g. pregnant women, elderly) might not be able to eat runny eggs for health reasons. 3. No multi-country adaptor for outlets in rooms - For devices that use three-prong UK/Hong Kong/Singapore plugs, there were no suitable outlets in the room. No adaptor was provided. You had to call the front desk to have one delivered to you. A minor inconvenience, but the hotel could consider providing a multi-country adaptor in each room. 4. Sense of uneven service to different nationalities - after staying at this hotel a few times, I get the feeling that Japanese guests are treated as king (or queen) here, and I felt that they received the best service, generally more friendly and warmer service than guests of other nationalities. One front desk staff member, for example, seemed to be more friendly to Japanese guests. Breakfast staff also seemed to be more enthusiastically welcoming of Japanese guests. They also spoke Japanese much better than English. I think this is something the hotel needs to pay attention to. Even though Japanese guests may comprise the bulk of their business, they need to be sensitive to other guests' perceptions. All guests are equal. If you're going to be super-nice and welcoming, be super-nice and welcoming to all guests. If you're going to be less friendly, be less friendly to everyone equally. Furthermore, for better or for worse, it is English - not Japanese - that is most often used as a default international lingua franca in the service industry. All in all, I would stay in this hotel again, but I would recommend the hotel look into making the improvements I suggested above.
Asian hospitality at its best. Beginning with the very friendly reception people, who assisted in every single problem with a big smile on their faces, large variety of choices for breakfast, extreme cleanness everywhere and good relaxing bathroom facilities in every room. And yet a small hotel, not a typical large chain member.
Rooms are well appointed, clean with fancy fixtures. Bed and linens so comfortable. Front desk staff are thorough and extremely polite, which is what you may routinely expect at Taipei hotels. Walk around the corner and you have plenty of small restaurants and pubs to eat.
I have been to Taipei several times. By chance I booked into this hotel last minute and lucky for me, it turned to be a very good decision. very efficient staff, nice rooms, good location close to my favourite restaurant Din Tai Fung, good massages, MRT, good shopping and very good breakfast buffet.
Of all the hotels I've stayed in Taipei, this is one of my favorite. The rooms are very modern and classy. I'm very particular about bathrooms. This is one of the nicest. It's clean and spacious. They have two different style - stalls and traditional Japanese. The area is catered to Japanese visitors. There are lots of Japanese style restaurants nearby. There is also a Ding Tai Fung within walking distance. Great location. The staff was nice and helpful. I was a bit put off by their strict 3pm check in policy since I arrived early morning. Most hotels would let it slide but they were charging an extra half a day. But it's policy so I can't truly ding them. I hit the gym, which was clean with several cardio machines. Don't expect any free or machine weights. It's not a grand, spacious hotel. But's it's very nice. I would return when they have good deals through Hotels.com.
I do not even write reviews, but for this hotel, I will make an exception. This was my first time in Taiwan and the level of service and attentiveness the staff had here made my visit nothing but exceptional. On top of that, this hotel is centrally located and is a 5-10 minute walk to 2 different MRT stations. Breakfast was also good and had a decent variety of things to choose from. I highly suggest not wasting any more research time and booking this place. You will not regret it!
My husband discovered this hotel quite a while ago, but I haven't been able to stay in it until now. We had to book early. Everything about the room is quite good. The staff is very helpful. The breakfast buffet choices are mostly Asian. I like eating vegetables for breakfast. They had a nice breakfast ham and I ordered a cheese omelet and toasted some bread. I don't speak Chinese and found the location a little intimidating. I went out looking for a hair salon in every direction from the hotel late one afternoon and found nothing that looked inviting. It is well located for use of the MRT.
I personally loved the huge king size bed (it was bigger than your California king size bed), amazing Chinese and Western breakfast, and bathroom. The bathroom had a Japanese toilet, strong shower head pressure, and a side bath. The only downside of this hotel was its location. It was far from public transport.
Like what the other positive reviews say, there's nothing to nit pick about this hotel and you know it once you step in. Perhaps it's a little small in scale but hey, it's a "small luxury hotel." The standard studio double I stayed is not very big for me but it does feel spacious enough. I'm sure the more expensive rooms are bigger. The room employed lots of wood (or wood skins) so it exudes a certain degree of warmth. It has a Sony Bravia TV and the signal is good enough to justify its high definition. It comes with a wide selection of local and satellite channels. I realized that there's a HDMI socket on the wall near the TV so maybe it's possible to connect laptops or other devices to the TV. The desk comes with a printer and also some old school stationery in case you need to work. The bed is big, comfortable, and so are the pillows. The room comes with a minibar, which unsurprisingly requires you to pay. But it does come with complimentary fruit and a couple of biscuits that the mother company of the hotel is famous for. Bathroom comes with both a shower and a bath tub. The latter is a bit unorthodox as the tub is below ground level: probably a response to the hotel's main clientele, the Japanese. It also comes with an auto bidet which does everything for you. It can get too sensitive though, any slight movement seems to trigger it rather easily. What impressed me the most is the room's noise insulation─I've stayed in many hotels nearby and San Want has the quietest room. I could see cars travelling to and fro on an elevated highway just out of my hotel window and I could hear nothing. Unless you pay more, generally the rooms get a city view. I personally prefer city view to park view since that is what makes Taipei unique despite the ugliness of the cityscape. The hotel sits along a major road in Taipei (Nanjing East Rd.) so it's easy to get around either by taxi or public bus. The nearest MRT station is Zhongshan and while getting there from the hotel is rather straightforward, it's still a 10-15 minute walk. Zhongshan, however, sits on the Red Line. This would be most convenient if you are travelling to the Elephant Mountain, Taipei 101, Ding Tai Fung, Chiang Kai Shek Memorial Hall, Taipei Station, Shilin Night Market, Beitou Hot Springs or Tamsui─they are all on the same line, and you don't need a transfer. As for the district where the hotel is, it's true that the nightlife there is bustling but generally speaking, there's nothing dangerous about it, even in the wee hours, not to mention there are at least 3 five-star hotels nearby. By Western standard, Taipei is perfectly safe: just stick to your common sense as a tourist. The upside to this is the many nice restaurants and eateries in the area.
Re-visited San Want Residences after some years, all the past impressions are fully confirmed. Position is excellent, as hotel interior/lobby/rooms/etc.Service is excellent, breakfast is great, everything is worth every penny you spend.
- Close to Chiang Kai-shek Memorial Hall
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
Located in Zhongshan within a mile (2 km) of Chiang Kai-shek Memorial Hall, San Want Residences Taipei is within 2 miles (3 km) of other popular sights such as National Taiwan Museum. This 4.5-star hotel has 81 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. Located centrally in Taipei, it's also close to Taipei 101 and Confucius Temple.
Free buffet breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
San Want Residences Taipei's 81 rooms are air-conditioned and provide refrigerators, minibars, and free newspapers. 37-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free bottled water, safes, and phones.
San Want Residences Taipei features a fitness center, free WiFi in public areas, and 3 meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for TWD 1800 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 712 reviews