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Twinstar Hotel

3.0 out of 5.0

Recent guest reviews

We booked this hotel basically for its great location, a short walking distance to the Taichung Train Station as we had to leave early the next morning to catch the train to Chaiyi and thereafter the Alishan train at 9 am. It is located next to a shopping complex with a Carrefour Supermarket. The staff were courteous and helpful and provided us with the information to visit the Fengjia Night Market. Unfortunately, we got no time to check out their breakfast as we left the hotel at around 6 am.

A very good break. The hotel is convenient with public transport nearby. Staff are friendly. Room Service commendable. Buffet breakfast not for gourmets but for the room rate I pay, no complaint. I Have No reservation to recommend the hotel to other travellers. Come AND experience this yourself and get the truth.

This hotel was easily located and near to Taichung Railway station Hotel staff were super polite and helpful. They greeted us everytime we were out and back with welcoming gesture. They showed us the way to nearby night market and way to tourist attraction. The bed was comfortable and room was spacious and clean. However the breakfast served daily was the same with little varieties. But it was good enough to refill our fuel for the morning Definitely will come back to stay in again to this hotel for future visit to Taichung.

Pros: Very near Taichung railway station. Easy access to amenities. Staff generally pleasant and helpful. Cons: Three days, three baby cockroaches in room. Mosquito bites as well. No coffee in room. Also, only paper cups and teabags. Breakfast not great and they serve the same thing every day. Not the best in the world.

It is very clean and modern, and the bathroom is spacious and clean. It has a bathtub and the bathroom doesn't get wet everywhere like a Taiwanese bathroom. We had breakfast which consisted of cereals, toast, egg, hash browns and Taiwanese food. It was a good mix and I was satisfied with the breakfast.

Bed was comfy air was cool hotel was quiet. No frills - bare bones. If you are looking for good coffee and a light breakfast go to Starbucks next door - literally 30 steps away. Rooms were small and outdated but clean.

We booked an overnight stay and experienced a terrible service. We complained about: - aircon is not cold - dirty room For the aircon, we called the reception 3x and and only got attended to after 45minutes, was advised to wait for 15mins, and to ensure the switch is turned on. We certainly are educated enough to know if its switched on or not. and we already tooked our bath and its still not cold. Was later on offered an electric fan, i don't understand how they think, i need a cool room and not a windy room. They insisted that the electric fan could assist, since they are offering that, it simply means that this is not the first time they encountered this concern. The room is dusty, from the table, chairs, bathrooms, and even the bottled water. I asked them to touch the chair and his hands turned a bit dirty, he just laughed and said his hands are like that in the first place. Its useless to raise the concern to them, as they simply don't understand what service is, and considering they are a "hotel" Their bathroom fixtures, are also hopeless. Please see the pictures - i may be wrong but i doubt HCG does produce faucets with that type of handle, not to mention that you can notice creases of an original/standard handle - shower curtain is too short, or is it a window curtain placed in the bathroom???

My wife and I stayed at this hotel for one night only,the room was a bit small,but very clean and tidy,every thing in the room worked,could not work out the air con,so sent for help,a rude staff member came and fixed the problem.The breakfast was a bit of a challenge for me,no western food,still we were in asia,the only problem was the staff not issue two room keys,very hard to try and work out when we were both going out to different places at night.

I was travelling through Taiwan and stopped over for a night in Taichung. This hotel was located nearby the Taichung railway station so I booked it. It was extremely cheap, about 30usd for a night, so i don't really expect much. Check in was a breeze. We arrived 2h before check in time and was promptly given a place to store our luggage. Some previous reviews mentioned that the hotel staff were rude but i beg to differ. The hotel staff were very polite, professional and extremely friendly. While stowing away my luggage, I was in a hurry to remove a few items( didnt want to keep the guy waiting) but the staff in charge kindly told me to take my time. When i returned a few hours later, the staff remembered us and brought the luggage out for us, walked us to the lift and got it all ready for us. Whenever we left and returned, hotel staff on duty were very quick to greet us as well as help us get a lift. It's hard to believe that these are the very staff that previous reviewers had accused to be 'not polite enough'. English isn't their first language and perhaps some things may be lost in translation when it comes to 'polite english', but i understand mandarin perfectly and I will say that the staff were extremely courteous in their native language. Overall, I had a good stay and I'll say keep up the good work!

Rooms for two are too small. No extra key on request. Receptionists are not polite enough (they rarely use "please", "kindly",...). The hotel looks great on the outside but kinda poor inside of the room. Sometimes the sound of the water in restroom is so loud that the kid seems scared. Overall, my experience is not good.

No.158, Sec. 4, Fuxing Rd. Taichung

Hotel highlights

  • Close to Taichung Park
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in East District within a mile (2 km) of Taichung Park, Twinstar Hotel is within a few miles (5 km) of other popular sights such as Paochueh Temple. This 104-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking. It's in central Taichung and also close to National Museum of Natural Science and Feng Le Sculpture Park.


Dining

Free buffet breakfast is served each morning from 7 AM to 9:30 AM.


Rooms

All 104 air-conditioned rooms provide refrigerators, electric kettles, and free bottled water. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Rooms also include phones.


Property features

At Twinstar Hotel, guests have access to free WiFi in public areas, a computer station, and express check-in. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Additional amenities include express check-out and free newspapers.

Room options

Superior Double Room

Queen 1 | Sleeps 2

Standard Triple Room

Queen 1 | Sleeps 3

Standard Twin Room

Twin 2 | Sleeps 2

Deluxe Family Room (Quad)

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 146 reviews