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Platinum Mountain Hotel & SPA

5.0 star property
Winter wonderland with full-service spa

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Photo gallery for Platinum Mountain Hotel & SPA

Indoor pool, seasonal outdoor pool, sun loungers
Restaurant
Reception
Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Breakfast available
  • Pet friendly
  • Spa

Explore the area

View in a map
ul. Kilinskiego 15 B, Szklarska Poreba, 58-580
  • Place, Szklarska Poreba Ski Arena
    ‪1 min walk‬
  • Place, Mineralogical Museum
    ‪3 min walk‬
  • Place, Szklarska Poreba Ski Resort
    ‪9 min walk‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room

9.0 out of 10
Wonderful
(9 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Szklarska Poreba

Platinum Mountain Hotel & SPA places you next to Szklarska Poreba Ski Arena and within a 5-minute walk of Mineralogical Museum. This 147-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour gym.

What's nearby

  • Szklarska Poreba Ski Arena - 1 min walk - 0.0 miles
  • Mineralogical Museum - 3 min walk - 0.2 miles
  • Pietkiewiczówka Ski Lift - 7 min walk - 0.4 miles
  • Szklarska Poreba Ski Resort - 9 min walk - 0.5 miles
  • Karkonosze National Park - 8 min drive - 1.3 miles

Getting around

  • Szklarska Poreba Gorna Station - 13 min drive

Restaurants

  • ‪Restauracja Piatti - ‬2 min walk
  • ‪Sezonowa - ‬7 min walk
  • ‪Spot - Burger Bar - ‬7 min walk
  • ‪Szklana Chata - ‬12 min walk
  • ‪Różana pączkarnia - ‬13 min walk

About this property

Platinum Mountain Hotel & SPA

Winter wonderland with full-service spa
At Platinum Mountain Hotel & SPA, guests enjoy a full-service spa, an indoor pool, and a children's pool. If you drive, self parking is PLN 40 per day, and there's also a free ski shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this ski hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
40-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and slippers, and beds are dressed in Egyptian cotton sheets. Other standard amenities include balconies, minibars, and coffee makers. Change of towels is available on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dr Irena Eris Beauty has 13 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free ski shuttle
  • Uncovered self parking on site (PLN 40 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 75 for adults and PLN 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mountain biking
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Steam room

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (3,767 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 2019
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: PLN 299
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: PLN 299

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 50 per pet, per night
  • Dogs and cats only
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Cribs/infant beds are available for PLN 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: PLN 3.30 per person, per night. This tax does not apply to children under 2 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 75 for adults and PLN 60 for children
  • Uncovered self parking fee: PLN 40 per day
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: PLN 299 (subject to availability)
  • Late check-out fee: PLN 299 (subject to availability)
  • Crib (infant bed) fee: PLN 35.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-11:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Platinum Mountain & Spa
Platinum Mountain Resort SPA
Platinum Mountain Hotel & SPA Hotel
Platinum Mountain Hotel & SPA Szklarska Poreba
Platinum Mountain Hotel & SPA Hotel Szklarska Poreba

Frequently asked questions

Is free cancellation available at Platinum Mountain Hotel & SPA?

Platinum Mountain Hotel & SPA offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see close to Platinum Mountain Hotel & SPA?

Located steps from Szklarska Poreba Ski Arena, this hotel is in Szklarska Poreba, and within a 10-minute walk of Mineralogical Museum and Pietkiewiczówka Ski Lift. You'll also find Szklarska Poreba Ski Resort and Babiniec Ski Lift less than a mile away.

Will I be able to park at Platinum Mountain Hotel & SPA?

Yes, uncovered parking is offered for PLN 40 per day. Electric car charging is also available for guests.

Is there a spa at Platinum Mountain Hotel & SPA?

Dr Irena Eris Beauty is the hotel's spa and services include hot stone massages, Thai massages, and couples treatments.

Does Platinum Mountain Hotel & SPA include a casino on the premises?

No, Platinum Mountain Hotel & SPA doesn't have a casino.

Will I find an indoor pool at Platinum Mountain Hotel & SPA?

Yes, this hotel has an indoor pool along with an outdoor pool. The seasonal pool is normally open from June until September.

What will couples enjoy most about a stay at Platinum Mountain Hotel & SPA?

There are plenty of amenities for couples at this hotel, including an indoor pool, a poolside bar, and a restaurant.

Does Platinum Mountain Hotel & SPA have a hot tub?

No, but this hotel does have a steam room.

Does Platinum Mountain Hotel & SPA feature a restaurant that includes a breakfast menu?

Yes, Platinum Mountain Hotel & SPA serves buffet breakfast each morning for a surcharge from its restaurant.

Will Platinum Mountain Hotel & SPA allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Platinum Mountain Hotel & SPA for a fee of PLN 50 per pet, per night.

Does Platinum Mountain Hotel & SPA have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Platinum Mountain Hotel & SPA?

Yes, every guestroom at Platinum Mountain Hotel & SPA comes with a balcony.

Platinum Mountain Hotel & SPA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 45 reviews
Rating 8 - Good. 8 out of 45 reviews
Rating 6 - Okay. 3 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 2 out of 45 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrzej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Katarzyna

Stayed 4 nights in Mar 2025

10/10 Excellent

Lada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Thank you.

10/10 Excellent

Kamil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service.
Stayed 6 nights in Aug 2023

10/10 Excellent

Lukas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

NISSIM

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but overpriced compared to others

Nice, but not worth the money - 5* hotel but most 4* hotels in the same area are same if not better quality when it comes to comfort, services and overall level.
Stayed 2 nights in Mar 2023

10/10 Excellent

Barbora

Stayed 2 nights in Sep 2022

10/10 Excellent

abraham

Stayed 2 nights in Sep 2022

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😁😁😁
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern, but they opened around a month ago, so still many things to improve.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Brand new resort with great spa. Close to town centre and mountains trail. Good breakfast and great service both in restaurant and lobby bar. The only thing we didnt like it was single use plastic (straws and plastic cups in pool/sauna area) although it didnt affect our stay but resorts should take care of enviroment.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Yuliia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Francesco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was super!
Stayed 3 nights in Jun 2025

6/10 Okay

Alexej

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Positiv: richtig schönes Design, Zimmer sind geräumig, hochwertiges Bad. Schnelles Checkin. Hervorragender Badebereich, Ladeplätze für E-Autos, tolle Thai Massage. Mittel: Das Essen ist gut. Für Fleischliebhaber gibt es eine sehr große Auswahl, das Frühstück ist mehr als üppig und lässt fast keine Wünsche offen. Wir sind Pescetarier und fanden immer etwas, als Vegetarier wird man schon wesentlich weniger fündig, für Veganer sehr knapp. Schade fand ich, dass die Beschreibungen zu den Gerichten oft entweder fehlten oder nicht akkurat waren (zB ausgeschrieben waren Baked Beans, diese enthielten aber kleine Wurststücke, die nicht aufgeführt waren). Schade war: Ein Hotel lebt von den Menschen, diese waren leider ungenügend geschult oder motiviert, um die Wünsche der Gäste zu erfüllen. Es galt maximal Dienst nach Vorschrift. Auch wenn es seltene Ausnahmen gab, überragte der negative Gesamteindruck. Wünsche der Gäste ablesen Fehlanzeige, freundliches Lächeln auch Fehlanzeige. Zumindest Englisch bei den allermeisten - absolute Fehlanzeige. Beispiel: Wenn wir zum Essen mit einem Kleinkind kommen, darf man in 4 und erst recht in 5 Sterne Hotels erwarten, dass ein Kinderstuhl angeboten wird, hier Fehlanzeige. Wenn man Mitarbeitende um einen gebeten hat, wurde gekonnt ignoriert, oder so getan als würde man nicht verstehen. Im Endeffekt kümmerten wir uns an allen Tagen selbst um unsere Bedürfnisse. Anderen erging es leider genauso.
Stayed 4 nights in Feb 2025

4/10 Poor

Timur

Disliked: Staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Entspricht nicht der Realität, kein 5* Hotel

Die Einrichtungen des Hotels sind gut. Die Sauna- und Badebereiche sind modern gestaltet, und generell ist die Ausstattung auf einem hohen Niveau. Leider wird dieser positive Eindruck vom Service massiv getrübt. Der Boden in der Sauna und im Badebereich war offensichtlich nicht regelmässig gereinigt – man konnte Staub und Schmutz deutlich sehen. Becher oder andere Utensilien wurden nicht nachgefüllt, was die Nutzung der Einrichtungen erschwert hat. Im Lobbybereich war zudem nie genug Platz für alle Gäste, was für ein Hotel dieser Grösse enttäuschend ist. Ein weiterer Kritikpunkt ist der unangenehme Geruch im Eingangsbereich, der stark an eine Küche erinnert. Ausserdem wirkte das Personal unmotiviert und wenig freundlich – niemand hat gelächelt, und man hatte den Eindruck, dass man eher als Belastung wahrgenommen wurde als Gast. Die Informationen im Zimmer entsprachen ebenfalls nicht der Realität. Zum Beispiel sollte es laut Infomaterial möglich sein, Speisen vom Restaurant Piatti aufs Zimmer zu bestellen, was jedoch nicht funktioniert hat. Solche Details sorgen für Frustration und hinterlassen einen schlechten Gesamteindruck. Insgesamt ist das Potenzial des Hotels durch die hervorragenden Facilities gross, aber der schlechte Service und die mangelnde Sorgfalt in vielen Bereichen haben unseren Aufenthalt leider negativ beeinflusst. Hier besteht dringender Nachholbedarf.
Stayed 3 nights in Dec 2024

8/10 Good

Jens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer, gute Lage im Ort. Viele Möglichkeiten für Kinder. Einzig die Frühstückssituation ist etwas beschwerlich,da es einfach zu viele Menschen sind. Es ähnelt eher einer Bahnhofsatmosphäre.
Stayed 7 nights in Aug 2024

10/10 Excellent

Faik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything top we will come again, kids friendly
Stayed 2 nights in Jul 2024

2/10 Terrible

Andreas

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
Haustiere sind zwar erlaubt aber nicht erwünscht fast alle Grünanlagen sind für Hund gesperrt Beim Frühstücken ist es furchtbar laut wie in einer Kantine aus DDR Zeiten Das Hotel liegt auch nicht im Wald sondern am Stadtrand
Stayed 3 nights in Jul 2024

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kurze Gedanken über mein Hotel erlebnis

Das Hotel gefiel mir sehr gut. Etwas viel Menschen zum Frühstück, noch mehr im Bad, aber kein Wunder, da es sehr viele Apartments Häuser noch dazu gehören. In der Hauptsaison hätte ich meine Bedenken, da ich schon etwas älter bin.
Stayed 7 nights in Apr 2024

8/10 Good

Bernd

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

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