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Best Western Plus Chateau Inn Sylvan Lake

2.5 out of 5.0

Recent guest reviews

Hotel is 5 mins from the water's edge. Really speedy checkin by Jessica and incredibly helpful assistance from Anne, who really is a great ambassador for the company. . We loved this place so much, we stayed for a further 2 nights. Breakfast was busy as popular time of year to visit. Room was large and airy. We booked a lake view room overlooking lighthouse. Short walk to bars, stores and restaurants. Great for family with small children. Have nothing but praise from all staff, who seem cheerful and friendly and helpful. We'll definitely return here.

We were impressed with exceptional staff always helpful and the very clean and upgraded rooms. A great location next to the lake this place has it all! And fantastic complimentary breakfast the morning. Would recommend to friends and family.

The staff and amenities of this hotel were excellent. Very clean, superior breakfast, lobby and breakfast room very bright and cheerful. Room was clean and well decorated. the location is excellent, very close to the lakeshore.

What a fantastic stay we had at this hotel. Being familiar with hotel stays, I was pleasantly surprised at how very clean and organized it is. The room was clean, clean, clean and the bedding the whitest I have ever seen! The pool and hot tub were very clean and well maintained. Now the staff, where do I begin? Trevor checked us in with such patience. He explained everything we needed to know about our stay and the hotel. Morgan who checked us out was so very pleasant and patient with our kids. The breakfast that was included in our stay was just as it should be, the hot portions were hot, and the rest were fresh (fruits, breads, pastry, yogurt, juices). Both fellows, Lawrence and the other (sorry, cannot remember his name) were so accommodating and attentive to our needs. They kept the eating and serving areas very, very clean, stocked and ready for every patron that came in. We will definitely come back before the end of the year, and next year. Top notch, thanks for such a great experience! Shay

Hotel staff was very friendly and the location was perfect. We didn't use our car for three days. Everything with close to walk to but we also had our bikes which we road everyday. Beach is across the street, lots of food choices close by and shoppers drug mart right next door. Although we were right on the many street the hotel was very quiet.

We love staying at this beautiful hotel in Sylvan Lake. The proximity to the beach, restaurants and activities for the kids (like Aqua Splash, mini golf, bumper cars and go carts) is perfect. We are always given the best rate that is available, and when we arrive, we are treated like royalty. We look forward to the breakfasts and the fresh baked cookies in the afternoon! The pool and hot tub are lovely and the staff are very friendly and helpful. The beds are super comfortable and the view of the lake is wonderful. We will come again soon!

We loved the room. The bedding was amazing. I want to order the sheets, pillows, duvet, and bed for my own home. The room was clean and the staff was very accommodating. Two thumbs up. We were told it is the only decent hotel in Sylvan. I'd stay there anytime, again.

This is the second time we stayed at the Best Western in 2 months, and once again we had a great experience. The rooms are clean, they smell nice too, or at least ours did :) The beds are comfortable, the washrooms are clean, lots of towels, jetted bath. But the most important thing for us in the room was the microwave and a mini fridge, travelling with a little one it's always great if you can store and heat up milk in the room, also free Wifi. We stayed in room 204, parking lot view, very quiet. The breakfasts are included, and it is very good. They offer hot eggs, sausages, hash browns, cereal waffles, pastry, fruit, yogurts, juices, coffee, teas etc. Enough to get your belly full :) The breakfast seating area is not large, but they have an overflow dining room near by. There is also a pool, but we did not visit it. The hotel is located across the street form the lake, close to light house, beach, restaurants etc. by foot. We would definitely stay there again :)

Service was very good, breakfast was way better than we expected. They have gluten free bread and muffins, the omelette was great too. All the gluten eaters loved the french toast and waffles as well. Pool is small, and my eldest mentioned it was dirty but the kids had fun. The location was great, right accross from the lake and walking distance to restaurants and bars. The rooms are standard, but clean. I would love to see the decorative tan pillow and bed runner removed, they are never clean and I always prefer a bed without those things. The water was a bit soft, hard to rinse all the girls long hair after a sandy beachy day, certainly not the end of the world, but definitely added more time to everyone getting ready. The remotes are cleaned with each new check in, our family appreciates the attention to cleanliness.

Hotel is in a good location of town. Service & employees was very good. Everything was clean inside and outside. We stayed 5 nights & was 30 minutes away from our local families, the hotel was well worth the drive each day.

5027 Lakeshore Drive Sylvan Lake AB

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus Chateau Inn Sylvan Lake places you within a 10-minute stroll of Sylvan Lake Provincial Park and Lakeside Go Karts and Mini-Golf. This 72-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Sylvan Lake Marina Bay and Top O' The Hill Golf Course are also close to this Sylvan Lake hotel.


Dining

Start your day off right with a free full breakfast offered each morning.


Rooms

The 72 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Best Western Plus Chateau Inn Sylvan Lake, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Refrigerator & Microwave, Lakeside

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 187 reviews