Holiday Inn Express Augsburg3.5 out of 5.0
Recent guest reviews
This modern Hotel is located close to a shopping mall just outside the city center. It's just a 5-10min walk to the city center. There is a car park behind the hotel. The staff was friendly and helpfull. The room was nice, big enough and clean. My room was facing the car park and was very quiet. Free Wifi with good connection. Breakfast was good but a little more choice would be great (missed the classic scrambled eggs and bacon).
We had a bit of trouble to get to the hotel because the car park was full and we had to park in the Shopping mall next to the Hotel (that you can get to at the same rate of the hotel car park). However we were not warned of what exit to take and ended up exiting the mall on the wrong side and had to go all around it. So a warning would have been nice. We were here to go to Legoland, and although it is on the limit of a comfortable distance it's still ok. The hotel room was nice and big enough even for three. And the breakfast had enough variety and quality food. The staff was nice and helpful.
We arrived by car, and the carpark was easy to find. The hotel was pleasant with a really nice reception area. The room was spacious and the 2 children had plenty of space to play. The city centre was a bit of a walk because the shopping mall was closed, so we had to walk around it before crossing through the city walls. Overall a nice hotel.
I visited this hotel for a 2 night business stop. It is a new hotel so very clean and well presented throughout. The rooms are very functional and offer the basic needs of the traveller. The room was very clean and had the needs required for most occasions. Breakfast was a typical continental style and had a good variety, enough to suit most requirements. They offered ample off street parking using a barrier system to the rear of the hotel. The location was good and it is approx a 10 - 15 minute walk to the centre (turn right out of the hotel then take a right towards the City Gallerie, cross the main road then you are on the outskirts) where are lots of bars and restaurants. The food and drink are very cheap (relative to U.K. prices). Wherever you are from Ausberg is a great German experience and highly recommend.
Renovated rooms, clean premisses and great service. In addition, only 10-15 minutes walking from city center and just next to a big shopping mall. at last, very convenient parking. I would stay here again.
We had to stop for one night stay because snowing very heavily on our way back from Dolomites to U.K. Looking online to find the best deal and the nearest hotel for a family of four on TripAdvisor I have found the Holiday Inn Express in Ausburg. Booked through TripAdvisor, actually redirected to a website called Getaroom, all confirmed and paid upfront we went straight to the hotel, which, to be honest, was very nice to our taste, modern and functional, and we have been directed to our room. Stayed in the hotel for only one night and left promptly early in the morning to continue our trip. We then went to give it keys back and check out only to discover the car park was an extra 7 pound, even though we have not being told before hand. Anyway paid and left the hotel quite happily. Only a week later I found out on my bank statement I paid the agreed price of £75.00 to Getaroom website, but I have also been charged, without any notice, of a second payment of the room from Holiday Inn Express. Thinking it was a mistake I phoned them from UK and at the reception they confirmed it was probably a mistake as they could see I have paid upfront to Getaroom. After calling several times to sort the problem at my expenses, when I have finally managed to speak with the customer team, they said it wasn't a mistake, they were not paid from Getaroom so they CHARGED ME AGAIN... Ridiculous! In vain I tried to explain it wasn't my fault and I have paid them, they can't just keep your card details and used them whenever without my consent. After several calls and emails I had enough and went through my bank and the Fraud Department to sort the situation. From the very unhelpful customer service's staff I have also being suggested to contact Getaroom to sort the problem myself (RIDICULOUS AGAIN!) as it is not my business to resolve the matter as I have paid for the services I needed upfront, but I did (don't ask me why). Only then I discovered their are not contactable as telephone number on website is wrong and there is not email service to contact them whatsoever. TripAdvisor are just exactly the same, they have nothing to do with them and unable to help, which I thought was very curious to know. If your website connects to theirs you should in same way be responsible to your customers that use that service, anyway... I probably spent another £50 in phone calls and no one will ever refund that, but hopefully I will get my money back through my bank. Very unhelpful reception and customer service at the Holiday Inn, but also fraudulent. Obviously I cannot suggest to stay in this hotel or use Getaroom website as it looks quite dodgy at the moment. Hopefully this review will save someone else's time and money.
Nice staff, good breakfast, very good beds. Clean room, area is close to the old town. Plenty of parking space behind the hotel. The only thing is, no dinner facilities, but thats a minor thing. Overall very, very good
Hotel has a good location near the city center. On the first sight looks clean and tidy but during one night stay I check out with multiple ichy proof of sharing a room with bedbucks - to cure wounds after these parasits took weeks. Unfortunatly staff totally ignored my complaint. So never again!
I can say that this hotel is very close to Ausgburg Central. The rooms are wide and clean. I can say some disadvantages of the hotel . The first one is "there is no minibar" and the second one is "parking is quite full".
Holiday Inn Express hotels and pretty similar the world over. They are quite a bit more basic that the standard Holiday Inn, but this is to be expected for the price. This one was quite modern in its decor and a little quirky. Shower in the room was great and staff were efficient and very friendly, and nothing was too much trouble. Complaints / observations : Only have small double beds. I think in this day and age the minimum size bed should be a queen. Like pretty much every hotel of all levels and in all locations over the world, there is never enough coffee or tea and never any "real" milk. This is only something small, but for us would make the difference of whether to stay here again. Breakfast is the typical Holiday Inn Express breakfast. Enough to get you going in the morning, and its complimentary :)
- Free continental breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour business center
Holiday Inn Express Augsburg is a short stroll from Marionette Theater and St. Ulrich's Church. This 3.5-star hotel has 136 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a 24-hour business center. Located centrally in Augsburg, it's also near Roman Museum and Fugger Museum and Fuggerei.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 10:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
All 136 soundproofed accommodations feature sitting areas. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities.
Holiday Inn Express Augsburg features free WiFi in public areas, a 24-hour business center, and a computer station. Free offsite parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and a TV in a common area.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 305 reviews