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Shangri-La Suzhou

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Suzhou

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Photo gallery for Shangri-La Suzhou

1 bedroom, in-room safe, desk, blackout drapes
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Indoor pool
Courtyard

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Parking included
  • Spa
  • Housekeeping

Explore the area

View in a map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011
  • Place, Suzhou Water Park
    ‪2 min drive‬
  • Place, Shantang Street
    ‪7 min drive‬
  • Place, Humble Administrator's Garden
    ‪10 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪32 min drive‬

Room options

View all photos for Deluxe King

1 bedroom, in-room safe, desk, blackout drapes

Deluxe King

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Deluxe King

1 bedroom, in-room safe, desk, blackout drapes

Horizon Deluxe King

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin

1 bedroom, in-room safe, desk, blackout drapes

Horizon Deluxe Twin

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed, City View (Skyline)

1 bedroom, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed, City View (Skyline)

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King

Executive Suite King | 1 bedroom, in-room safe, desk, blackout drapes

Executive Suite King

  • 882 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Horizon, Premier Room, 1 King Bed

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

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Front of property

Courtyard by Marriott Suzhou

Suzhou Industrial Park
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 216 reviews
$82 nightly
The price is $87
Dec 19 - Dec 20
Total with taxes and fees
Courtyard by Marriott Suzhou

About the neighborhood

Suzhou

Located in Huqiu District, Shangri-La Suzhou is 2.1 mi (3.4 km) from Lingering Garden and within a 10-minute drive of other popular attractions like Shantang Street. This 5-star hotel has 390 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour gym. It's connected to a shopping center in central Suzhou, and a short drive from Soody Candy Land and Suzhou Water Park.

What's nearby

  • Suzhou Water Park - 2 min drive - 1.5 miles
  • Shantang Street - 7 min drive - 4.1 miles
  • Humble Administrator's Garden - 10 min drive - 6.1 miles
  • Suzhou Museum - 10 min drive - 6.1 miles
  • Jinji Lake - 15 min drive - 9.3 miles

Getting around

  • Shishanlu Station - 10 min walk
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Wuxi (WUX-Shuofang) - 41 min drive

Restaurants

  • ‪やきとり大吉 - ‬4 min walk
  • ‪留香花园 - ‬3 min walk
  • ‪神宮 - ‬2 min walk
  • ‪明日葉 - ‬1 min walk
  • ‪南里山房 - ‬12 min walk

About this property

Shangri-La Suzhou

Luxury hotel with 3 restaurants connected to a shopping center in Suzhou
Shangri-La Suzhou features a full-service spa, an indoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for CNY 900 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Electric kettles, laptop-compatible safes, and phones are also available.
An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

Gazebo
Suzhou Marriott Hotel
  • Pool
  • Hot Tub
  • Spa
  • Parking included
9.2 out of 10, Wonderful, 210 reviews
$81 nightly
The price is $86
Dec 1 - Dec 2
Total with taxes and fees
Suzhou Marriott Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafe Soo
  • Nishimura
  • Shang Palace

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 349.8 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Is free cancellation available at Shangri-La Suzhou?

Shangri-La Suzhou offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Shangri-La Suzhou?

As of Nov 25, 2025, prices found for a 1-night stay for 2 adults at Shangri-La Suzhou on Dec 5, 2025 start from $74.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Shangri-La Suzhou?

This hotel is situated in Huqiu District, close to Lingering Garden, Shantang Street, and Metro Shopping Mall. You'll also find Soody Candy Land and Suzhou City Moat within a short drive.

Is parking available on site at Shangri-La Suzhou?

Yes, valet parking and self parking are offered for free at the hotel. Electric car charging is also available for guests.

Is there a spa at Shangri-La Suzhou?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Shangri-La Suzhou include a casino?

No, Shangri-La Suzhou doesn't have a casino.

Will I find an indoor pool at Shangri-La Suzhou?

Yes, this hotel has an indoor pool along with a hot tub.

Is Shangri-La Suzhou a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 3 restaurants.

Does Shangri-La Suzhou have a hot tub?

Yes, this hotel has a spa tub.

Does Shangri-La Suzhou have a restaurant that serves breakfast?

Yes, Shangri-La Suzhou has 3 restaurants, and serves buffet breakfast for a surcharge.

Will Shangri-La Suzhou allow pets to stay for free?

No, pets aren't allowed at Shangri-La Suzhou.

Are there connecting rooms at Shangri-La Suzhou?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Shangri-La Suzhou?

The closest major airport to Shangri-La Suzhou is Wuxi (WUX-Shuofang), which is 22.4 mi away (41 minutes by car).

Can I book a room with a balcony at Shangri-La Suzhou?

No, there aren't any guestrooms with balconies at Shangri-La Suzhou.

Does Shangri-La Suzhou have a wedding venue?

There are wedding services available at Shangri-La Suzhou if that's in your vacation plans.

Reviews

Shangri-La Suzhou Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 111 out of 182 reviews
Rating 8 - Good. 55 out of 182 reviews
Rating 6 - Okay. 11 out of 182 reviews
Rating 4 - Poor. 3 out of 182 reviews
Rating 2 - Terrible. 2 out of 182 reviews

Reviews

10/10 Excellent

Yizhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Aijun, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025

2/10 Terrible

Jun

Business traveler
Terrible Service
Stayed 3 nights in Feb 2025

10/10 Excellent

Yun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Petr

Stayed 3 nights in Nov 2024

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024

4/10 Poor

Sinisa

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024

10/10 Excellent

EK TECK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

xiaoyong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024

8/10 Good

XIN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023

10/10 Excellent

XIN

Stayed 6 nights in Apr 2023

10/10 Excellent

Adam

Stayed 2 nights in Jun 2022

10/10 Excellent

Khelu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely vacay

Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

A wonderful experience from the beginning. They always make your stay worthwhile
Stayed 2 nights in Jun 2019

8/10 Good

June

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Stayed 1 night in May 2019

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely suggest this location.

First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
Stayed 3 nights in Mar 2019

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommended

Good Location, comfortable rooms and good breakfast
Stayed 2 nights in Jun 2018

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommended

Good Location, comfortable rooms and good breakfast
Stayed 3 nights in Jun 2018

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is kept very well and is very clean. The staff is also very nice.
Stayed 4 nights in Oct 2018

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