Skip to main content
Beginning of main content

Pan Pacific Suzhou

4.5 out of 5.0

Recent guest reviews

Stayed one night as part of our 9 night tour back in November 2016. It was the fanciest hotel on our itinerary. Beautiful gardens and architecture. It was still too cold to use the pool but I'm sure it would be nice in warmer weather. Were there the night of the Super Moon and the hotel was a beautiful backdrop to see it. Great selection for the breakfast buffet. I wish we had more than one night there. Our room was simple but a bit of an ordeal to get to. The layout is a bit confusing though as rooms and wings are all off in different directions. I tried to get back to my room from the outside gardens but there wasn't a way to do so. I had to go back all the way around and then cross over to the other wing.

The most impressive feature of the hotel is personal garden. It is very comfortable to seat in the garden and relax. I really like it. The hotel is connected to the Panlong park, and you can walk to the park in five minutes. The room is fine, although it is a little dark.

Impressive entry and building, lovely gardens and an unexpected treat being adjacent to the Pan Men Gardens with free access, also pleasant walks beside the river nearby. Interesting main building and nice open public areas but the basic room I stayed in had become very tired and worn, it was quite dark and uninviting. Breakfast buffet worked well but the evening buffet and the a la carte alternative less appetising. The Italian restaurant offered well-presented enjoyable dishes in a relaxing environment. I had an early departure and sadly the booked alarm call was 40 minutes late also the in-room breakfast ordered never turned up, shame.

This is a fascinating hotel as it is linked to the Panmen Scenic Area. As a guest, one can enter the garden for free with your room key, so don’t miss that. Even without the Panmen Scenic Area, the hotel itself is well decorated with a very nice garden and pool area attached (both indoor and outdoor pool). If you are lucky enough to have a ‘garden view’ room, you will have a great view of the Hotel Garden and pagoda in the Panmen Scenic area. Expect to wake up to sounds of bristling trees and birds chirping. There are a few restaurants close by. There are plenty to chose from for the buffet breakfast. The only negative comment would be the lay out of the hotel. One can expect good long walk to your room, making life difficult especially if you have seniors in your group or lots of luggage. Overall, very nice hotel that looks like a palace with friendly front desk staff. We wish we had stayed longer to enjoy the Hotel fully.

Like the classic look n feel. Superb hotel stay in a China castle. Very nice view especially in winters. Was here for business trip but I feel like vacation. Really like to stay longer here. Relax...enjoy

A little faded around some of the edges but beautifully designed buildings, a real treat to explore. Fabulous grounds, close to tonnes of things to do and adjacent to Panmen Gardens which you can enter from the hotel grounds and are well worth a visit. My room was huge, and comfortable. Excellent breakfasts and lovely staff. Stayed as part of Ross Tours so must have been reasonably priced. I'd be happy to stay again.

The old-town location next to Panmen Gate was perfect. Lots of local restaurants nearby, also metro station. Taxis were easily available and inexpensive. The hotel is beautiful; very relaxing. It really is a maze and the walk from the elevator to your room can be quite long. The rooms are very nice - USA 4-star level. Good shower, and spacious. The bed was quite firm; I prefer a soft bed but it wasn't too bad. The staff spoke quite good English and are extremely nice and helpful. I didn't eat at the hotel at all. I would stay here again.

We stayed in ambassador suit for this trip to SuZhou. The traditional Chinese room keeps the elegant wooden style. Although it shows the age, we still like the old style architectures. I gave only four stars because when we arrived, the staff didn't tell us the way out from hotel. We with two elders walked through the car way, while it rained making the slippery road. The concierge just watched us walk on the dangerouse road without pointing us the walking way for guests. Special thank to Justin who had helped us for those days.

We were given a key to our room but when we walked in to our room it was fully occupied with people's gear and an unmade bed. We went back to reception where we got another key and thankfully we got a vacant room! We were on the fourth floor and had a great view of a pagoda. The rooms were a little small but had everything in them - even a USB dock to charge phones and cameras. we went for a walk around Souzhou and took a right turn out of the hotel ending up at some Chinese restaurant not far down the road. The restaurant has a menu with English so we were able to order our food. The restaurant had traditional Chinese meals like intestines, tripe, pigs ears, goose wings etc. We ended up with the Sweet and Sour Pork and some prawn and potatoe pakora type things which were piping hot and quite tasty. We had a swim in the pool in the morning and then went and had breakfast. the breakfast is really good quality and there are many choices.

This Pan Pacific Hotel Suzhou is very different than other Pan Pacific hotels as others are mostly trendy new building. Whereas this one is transformed from the historic preserved building which make it very unique. The only setback for this hotel is the air conditioning in the room is not functioning properly.

259 Xin Shi Road Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Suzhou City Centre, Pan Pacific Suzhou is adjacent to Suzhou Ancient Grand Canal and within a 5-minute walk of Pan Gate. This 4.5-star hotel has 480 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and an indoor pool. Located centrally in Suzhou, it's also near Suzhou Embroidery Research Institute and Master of the Nets Garden.


There are multiple options for onsite dining with 3 restaurants, including Garden Brasserie, which specializes in international cuisine and serves breakfast, lunch, and dinner, and AVANTI Grill with its garden views. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


All 480 air-conditioned accommodations feature sitting areas. LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, coffee makers, and free bottled water.

Property features

Pan Pacific Suzhou features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for CNY 3000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.

Room options

Premier King

King 1 | Sleeps 3

Pacific Club King

King 1 | Sleeps 3

Executive Suite

King 1 | Sleeps 4

Deluxe Twin

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 985 reviews