Pan Pacific Suzhou

4.5 star property
Riverwalk hotel with 4 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Deluxe King | 2 bedrooms, down comforters, minibar, in-room safe
Cafe
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Shantang Street
    ‪5 min drive‬
  • Suzhou Museum
    ‪6 min drive‬
  • Humble Administrator's Garden
    ‪6 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪34 min drive‬

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Room options

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

Two Bedroom Executive Suite

  • 1184 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

Premier King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Family Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

Premier View Twin

  • Sleeps 2
  • 2 Large Twin Beds

Family Two Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Premier Balcony King

  • 388.00 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Twin

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premier King Grande

  • Sleeps 4
  • 1 King Bed

Premier Balcony Twin

  • 388.00 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Premier View King

  • Sleeps 2
  • 1 King Bed

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

Family King Room

  • Sleeps 4
  • 1 King Bed

Family Suite

  • 689 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Pagpda Suite

  • Sleeps 2
  • 1 Queen Bed

Premier Balcony Twin

  • Sleeps 2
  • 2 Twin Beds

Premier View King

  • Sleeps 2
  • 1 Queen Bed

Premier Balcony King

  • Sleeps 2
  • 1 Queen Bed

Family Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Premier View Twin

  • Sleeps 2
  • 2 Twin Beds

Two Bedroom Executive Suite

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

Premier Twin

  • Sleeps 2
  • 2 Twin Beds

Family Two Bedrooms

  • Sleeps 4
  • 1 Queen Bed

Deluxe Room (2 beds)

  • Sleeps 2
  • 2 Twin Beds

Standard 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

Premier King

  • Sleeps 2
  • 1 Queen Bed

Family Suite

  • Sleeps 3
  • 1 Queen Bed

Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

Premier Balcony Suite

  • Sleeps 2
  • 1 Queen Bed

Triple Bedroom Executive Suite

  • Sleeps 6
  • 2 Twin Beds and 1 Queen Bed

Executive Suite

  • Sleeps 2
  • 1 Queen Bed

Wu Gong Hall

  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Twin Beds

Deluxe King

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Suzhou

Located in Suzhou Old Town, Pan Pacific Suzhou is 2.8 mi (4.6 km) from Shantang Street and within a 10-minute drive of other popular attractions like Suzhou Museum. This 336-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Guanqian Street - 3 min drive - 2.1 miles
  • Pingjiang Road - 4 min drive - 2.7 miles
  • Shantang Street - 5 min drive - 3.1 miles
  • Suzhou Museum - 6 min drive - 3.4 miles
  • Humble Administrator's Garden - 6 min drive - 3.6 miles

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪清华酒楼 - ‬8 min walk
  • ‪AVANTI Restaurant - ‬4 min walk
  • ‪北疆饭店 - ‬6 min walk
  • ‪高原红茶酒吧 - ‬3 min walk
  • ‪黑杰克酒吧 - ‬7 min walk

About this property

Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and a fitness center
Guests staying at Pan Pacific Suzhou enjoy an indoor pool, a gym, and a sauna. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, an outdoor tennis court, and meeting rooms.
47-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Minibars, electric kettles, and safes are also available.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 88 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 88 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 7:00 AM to 9:30 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Are free cancellation options available at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Pan Pacific Suzhou?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on Jul 13, 2025 start from $55.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Pan Pacific Suzhou?

This hotel is situated in Suzhou Old Town, just steps from Panmen Scenic Area, and within a 10-minute walk of Pan Gate and Suzhou City Moat. You'll also find Guanqian Street and Metro Shopping Mall within a short drive.

Is there parking available at Pan Pacific Suzhou?

Yes, there is electric car charging available.

Does Pan Pacific Suzhou include a casino at the property?

No, Pan Pacific Suzhou doesn't have a casino.

Is there an indoor pool at Pan Pacific Suzhou?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 7:00 AM and 9:30 PM and the seasonal pool is normally open from June until September.

Is Pan Pacific Suzhou a good place to stay for couples?

There are many amenities for couples at this hotel, including an indoor pool and a restaurant with al fresco dining plus some guestrooms feature in-room massages.

Does Pan Pacific Suzhou have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Pan Pacific Suzhou have a restaurant with a breakfast menu?

Yes, Pan Pacific Suzhou has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pan Pacific Suzhou allow pets to stay for free?

No, pets and service animals aren't allowed at Pan Pacific Suzhou.

Are there connecting rooms at Pan Pacific Suzhou?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Pan Pacific Suzhou?

The closest major airport to Pan Pacific Suzhou is Wuxi (WUX-Shuofang), which is 29.5 mi away (46 minutes by car).

Can I book a room with a balcony at Pan Pacific Suzhou?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or courtyard views.

Does Pan Pacific Suzhou have a wedding venue on site?

Take advantage of the wedding venue at Pan Pacific Suzhou if you plan to say "I do" during your trip.

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 410 reviews
Rating 8 - Good. 110 out of 410 reviews
Rating 6 - Okay. 37 out of 410 reviews
Rating 4 - Poor. 14 out of 410 reviews
Rating 2 - Terrible. 2 out of 410 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 2 nights in Apr 2025

10/10 Excellent

Daiyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good and convenient.
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.
Stayed 2 nights in Mar 2025

10/10 Excellent

Loh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.
Stayed 2 nights in Mar 2025

10/10 Excellent

Min-On

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town
Stayed 1 night in Mar 2025

8/10 Good

giorgio, Brooklyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Pei Wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.
Stayed 4 nights in Dec 2024

10/10 Excellent

JOO TECK

Liked: Cleanliness
Hotel look old and not well maintains.

6/10 Okay

Verified traveler

Liked: Cleanliness
Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment
Stayed 3 nights in Dec 2024

8/10 Good

Sock Leng

Stayed 2 nights in Dec 2024

10/10 Excellent

Heow Sian

Traveled with family
Both front counter and cleaners are very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff, neat room and great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Siang Hwa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall
Stayed 3 nights in Dec 2024

10/10 Excellent

Dayeon

Stayed 1 night in Nov 2024

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel infrastructure and surrounding is very photoworthy.
Stayed 2 nights in Nov 2024

8/10 Good

Hong Ngoc, Petaling Jaya

Stayed 2 nights in Oct 2024

8/10 Good

Derek Khoi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Gangmun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality with unbelievable location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Frances, Torrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.
Stayed 3 nights in Oct 2024

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful looking hotel.

Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ngai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall environment of the hotel and free access traditional park. There are no similar hotels like this.
Stayed 2 nights in Oct 2024

10/10 Excellent

Man Fu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.
Stayed 2 nights in Oct 2024

8/10 Good

Kwang Hua

Stayed 2 nights in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not great

Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.
Stayed 1 night in Oct 2024