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Pan Pacific Suzhou

4.5 out of 5.0

Recent guest reviews

The design of the hotel is very traditional and impressive. Breakfast is wonderful. Location wise, the hotel is connected to the Pan Men Gate attraction and entrance for hotel guests is free. The canal cruise tour is about 100 metres away and eateries are all nearby. Great hotel atmosphere, quite and serene. However, the room had an unpleasant odour, emitted when the air-con was initially turned on. It lingered throughout the stay, especially at the toilet area. The maintenance of the room is also quite bad with one of tiles popping out from the wall of the bath tub. I should have asked for a change of room, but it was too much of a hassle.

The hotel has a design of an ancient fort that gives way to intricate courtyard gardens and accommodation and restaurants. A morning walk after breakfast will take you to a sprawling park will numerous tai chi practitioners. Sweeping roof lines and zigzag bridges surround the lake and can be viewed from the mountain pavilion

Stayed here for 2 nights. Best hotel I've stayed at in China. Big rooms, good breakfast and absolutely fabulous gardens to walk through - other people pay just to walk through these gardens, visit the old city walls that are in the gardens, the pagoda and the other attractions - all this is free for hotel guests.

The hotel looks a bit austere from the road and the room locations are rather maze like but not a bad place. Just to be different the hotel reception is located on the third floor and it was suggested we exit the hotel from there (via lifts) The rear gardens are attractive as is the ground floor dinning room. The breakfast buffet was good. The hotel is reasonably located just down the road from what appears to be a colourful city centre. The room was reasonable, once you found it.

2nd night stay on our tour, this hotel looked AMAZING from the street and lobby. We were so tired from early morning flights and ground transportation that we were very happy when we checked in. However, the rooms are worn out, furniture is scratched up, patio door could not latch or lock, shower door would not stay closed, and smoking is allowed inside the building, so that stink was all around. The buffet restaurant looked awesome, but was $50 CDN per person and turned out that 80% of the food was too foreign to be palatable. Beds were okay, they fixed the patio door IMMEDIATELY and the breakfast buffet was pretty good. Not recommended, at full price, whatsoever. Glad it was heavily discounted because of our tour.

We had a short stay as we arrived late and had to leave early. Breakfast was the best we had on our whole tour. Ground are very nice garden setting. There is some shops near by. The layout of the hotel is very confusing. Our room was in the dungeon. Furthest from anything. Needs a reno

Really beautiful looking hotel, but unfortunately the rooms are in need of a bit of attention. Staff were helpful and friendly and the hotel backs on to a park which is really convenient. Price is on the high side, but it is located walking distance to restaurants which was great

We stayed one night as part of a Nexus tour. The hotel is an old palace and the grounds are beautiful. As it is so large with a couple of wings it is easy to get confused. Our room was on the bottom floor and looked out onto a pottery storage area. Not ideal. The rooms on the opposite side of the corridor looked into a central courtyard that was lovely. The beds were a little hard but still comfortable. The best part of the stay was the buffet breakfast. Lots of fresh fruit and a western food selection as well as eastern food selection. Staff were very courteous. The area around the hotel had enough shops to be interesting.

Rooms are clean, comfortable beds, lots of hot water, quiet. A/C--heat works but it's one of the old systems where no matter where you put the thermostat you get heat in the winter from a pipe that's just one temperature. Provides entertainment rotating the dial if you enjoy that. There are tons of tourist groups. Dinner buffet must be nice as it is 295 yuan (almost 50 USD)--more expensive than anywhere I have been. You can eat across the street for 50 yuan and it's just fine at several restaurants over there. There are little gardens on this hotel property that abut a city park for a beautiful walk. Very lovely hotel.

Special thanks to the many delightful young staff members. Anissa added a touch of home speaking English and French. The Chinese team at the front desk is always full of smiles and helpfulness. Jack, Karen, Anna and others. I prefer a view of the garden and pagoda outside of to the hotel Breakfast is very good as a Chinese and Western combination. Looking out from breakfast into the hotel garden is relaxing and helpful to tune into the Chinese way of seeing life. Rooms do show wear, but the overall experience makes this small shortcoming go away.

259 Xin Shi Road Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Gu Su District within a 5-minute walk of Pan Gate, Pan Pacific Suzhou is within 2 miles (3 km) of Suzhou Embroidery Research Institute. This 4.5-star hotel has 480 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and an indoor pool. Located centrally in Suzhou, it's also near Master of the Nets Garden and Metro Shopping Mall.


There are multiple options for onsite dining with 3 restaurants, including Garden Brasserie, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Keyaki with its garden views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Pan Pacific Suzhou's 480 air-conditioned rooms provide iPod docks, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also available.

Property features

Pan Pacific Suzhou features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and free WiFi in public areas.

Room options

Premier King Room

King 1 | Sleeps 2

Pacific Club King

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Executive Premier Twin

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1125 reviews