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Pan Pacific Suzhou

4.5 out of 5.0

Recent guest reviews

This hotel was included in a package tour and it was a welcoming stop after a long day of travel. The location is a bit far out of the city center, but it was quiet, clean and provided a nice sleep quality. The buffet breakfast was very pleasing with a serious amount of options. Nice!

I stayed at this hotel as part of a very cheap Nexus Holidays tour. This hotel was much superior to anything I expected based on the cost of the tour. The hotel is becoming a little dated and the Wifi was sketchy. Accessing my room took a long and convoluted walk. A map to the room would have been useful. My room was in good condition, but smelled a little musty (shut up). The breakfast buffet was massive. They even had some decent cinnamon rolls with butter. Of course they had a huge variety of Chinese foods. I am very happy with my room.

My stay was for 1 night. Upon arrival, our driver had to drive up a high ramp to the third floor where reception was located. My colleague and I arrived early and were given our rooms after a short wait. I was given a twin room and it was quite a walk from reception but it had a nice view of the pagoda. The rooms are all quite worn and dated. Regardless, it was clean and decent - basically what you would expect from a brand name like Pan Pacific. Sleep quality was very good and the room was well insulated. Wi-Fi was easy to log onto and the speeds were decent. Breakfast was included in my stay and the restaurant is located on the first floor. It had a good spread and you could get strong decent coffee from a couple of coffee machines scattered around the restaurant though it was pretty much self service. It was a pity I didn't spend much time in the hotel as it had a huge lovely garden within its premises and I would have loved to explore it. Maybe next time. Overall the hotel is pretty good though I would have rated it excellent if the rooms were better maintained or had undergone some renewal.

This is one of the most beautiful hotels I saw in China. Sprawling magnificent gardens.Best breakfast on our tour with perfect western and eastern food. The hotel is spread out quite a bit so be prepared to walk but the views of the gardens as you do are worth it. Plenty of great local restaurants a few minutes walk. Will definately have to go back.

This was our 4th favourite hotel on our China trip out of 4. Nothing really wrong with it, it was perfectly fine - it was just our 4th favourite. Looks pretty dated; when we were leaving, we were very surprised to see a plaque commemorating its opening in 1999. We would have easily guessed 20 years older than that. The layout of the hotel seems a bit spread out, with multiple buildings. It poured one of the nights we were there, and we noticed some apparent leaks being dealt with by the staff. Our room was fine. The restaurant was fine, although we noticed real challenges in getting the attention of the wait staff. The front desk and concierge staff were very friendly and helpful, although there were the usual communication challenges as their English was limited (but I don't think you go to China expecting to not have to pantomime your way through a few things).

This is not your customary towering chandelier-draped Chinese deluxe hotel but a stylish recreation of Suzhou’s old city wall crowned by a couple of faux gate towers that front a rambling low-rise Huizhou style village of white-washed walls and black tile roofs wrapped around landscape courtyards through which one of Suzhou’s signature waterways wends its way. The whole of which adjoins and offers free access to the delightful Panmen Scenic Gardens that lead to what little remains of the real city wall. Perhaps two decades or so old and having passed through other brand names, it still makes a fair showing but the guest rooms are well past their best-before date and considerably depreciate the experience. The hotel is very well located and evidently popular with occidental tourists so English is OK throughout. A slick front door service led to a friendly and efficient front desk. The expansive rabbit warren of common areas are a delight to wander and discover but the floor plan of the guest’ rooms is more complex and difficult to navigate than the periodic table of elements. Getting lost must a regular event. If this were a three-star hotel it might well be very good but the accommodation fails the five or even four-star test by a significant measure and the hotel services struggle during the gridlocks arising from the frequent and large bus tour groups. The good: after negotiating the labyrinthine corridors our deluxe room in the Pagoda Tower* was clean, comfortable, quiet and adequately appointed. *Which means it had a view of the Riuguang Pagoda in the adjoining Panmen Scenic Area – other wings apparently offer different outlooks and maybe different facilities. Everything expected was there and it all worked as expected. The king bed was firm but comfortable, the linens clean and crisp and there was enough variety of pillows for each of us to find a favourite. The bathroom was of adequate size for solo operations, the lighting was good and the plumbing was up to the task. The included wifi worked OK on all our devices although the continual login cycle was annoying. The included breakfast taken in a bright and cavernous dining hall off one of the courtyards was a fair quality buffet of international selections although the layout was almost as byzantine as the hotel. The not so good: hanging space in the bathroom was at a considerable premium and the well-worn towels were several stars short of five. The breakfast buffet withers under the burden of the tour groups where hapless service creates interminable lines for many of the staples and the rambling layout exacerbates the traffic jams. The bad: although many of the externally visible elements of the hotel have been renovated, too many internal elements are showing their age – especially in the guest’ quarters. Dated and worn furnishings, sinking sofas, scuffed and soiled carpets, fickle and noisy air-conditioning and a hodgepodge of electrical fittings from the last century fell a long way short of expectations. Added to which were the customary Sino-slipshod building finishes that age has hardly improved. Again, most notably in the bathroom. Indeed, our room (4170) was long overdue for a total refit and it’s hard to imagine anything much that’s currently there surviving any sort of overhaul.

My family stayed at the Pacific Club Room, which was huuuuuge. The bed was comfortable with spacious bathroom, separate shower and tub. They also have slippers for kids, so thoughtful. With Pacific Club, we also got the afternoon tea and cocktail bar at a private lounge. Though it was all self-serving, the variety of fruits, pastries and drinks/liquor far exceeded our exceptions. And the hotel was attached to a scenic spot. A great place for a quite walk after breakfast or before dinner. Yeah, the breakfast was also great. From traditional Chinese breakfast like hot and tasty wonton soup to fresh and crispy croissant, everything was delicious. Finally, the hotel staffs were very attentive and welcoming, speaking fluent English. I really wished I could stay longer at the hotel relaxing, not running around the gardens in Suzhou all day.

We enjoyed our night at this lovely hotel. The room was clean, spacious and well-appointed. The buffet breakfast was very good and had a wide selection of food from which to choose. The hotel also had a beautiful outdoor space with gardens and a pool.

This hotel occupies a series of connected buildings with the traditional swept eaves on a slight hill. The lobby and gardens are beautiful, as is the buffet restaurant downstairs. Unfortunately the room I was in had a brown stain in the carpet outside the bathroom (not something one wants to look at). It was late to change rooms and make my evening plans work so I lived with it. The headboard on the bed was also terribly worn (blonde bonded leather style with wear marks such that you could see the padding underneath). Compared with other five star hotels we stayed at in China the bathroom was small and American style (with shower in tub). The hotel overall gives the impression of having been fabulous in the 80's. The halls are really narrow and convoluted and the elevators don't go to every floor (it can be hard to find your way around - you can't get there from here style). On the plus side the buffet breakfast was excellent with a large selection of food (as is typical in China with many Chinese, American and European style choices) and a nice layout that was easy to manage. The seating area was beautiful and the gardens made both a beautiful view and a nice place to walk. The area around the hotel wasn't particularly nice and it was very hard to get a taxi (and minimal to no help from the young concierge until his older supervisor showed up) the one night we needed one. I can see why this hotel was once desirable but have to say that while adequate (minus the brown stain) I wished we had stayed elsewhere.

This hotel is poorly designed being rather spread out across different buildings requiring walking between lifts to reach different locations. Reception is on the third floor. The hotel is a good quality build but lacks atmosphere and there is very little to explore nearby, Service is slow. Going to the bar and ordering food was too time consuming considering it was not that busy. Bar staff seemed to lack focus and appeared to disappear to get bottles of beer and/or wine. They ran out of burgers but forgot to tell some customers who waited over an hour for there food.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 2

Pacific Club King

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Executive Premier Twin

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1040 reviews