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Pan Pacific Suzhou

4.5 star property
Riverwalk hotel with 4 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Pan Pacific Suzhou

Exterior
Down comforters, minibar, in-room safe, blackout drapes
Down comforters, minibar, in-room safe, blackout drapes
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Place, Panmen Scenic Area
    ‪1 min walk‬
  • Place, Suzhou City Moat
    ‪5 min walk‬
  • Place, Master of the Nets Garden
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • Sleeps 2

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

8.6 out of 10
Excellent
(4 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • 388 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier View Twin

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family King Room

Family King Room | Down comforters, minibar, in-room safe, blackout drapes

Family King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

Premier King Grande | Down comforters, minibar, in-room safe, blackout drapes

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Triple Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • Sleeps 2

View all photos for Executive Pagpda Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Pagpda Suite

  • Sleeps 2

View all photos for Family Suite

Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 3

View all photos for Family Two Bedrooms

Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

  • Sleeps 4

View all photos for Premier Balcony King

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • Sleeps 2

View all photos for Premier Balcony Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • Sleeps 2

View all photos for Deluxe Room (Double Bed)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Room (2 beds)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Family Triple Room

Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Sleeps 3

View all photos for Premier View King

Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2

View all photos for Premier King

Premier King | Down comforters, minibar, in-room safe, blackout drapes

Premier King

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2-bed Room

Down comforters, minibar, in-room safe, blackout drapes

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier View Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2

View all photos for Deluxe King

Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

  • Sleeps 2

View all photos for Deluxe Twin

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

  • Sleeps 2

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Exterior

Hilton Suzhou

Suzhou Industrial Park
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.4 out of 10, Exceptional, 83 reviews
$86 nightly
The price is $91
Dec 18 - Dec 19
Total with taxes and fees
Hilton Suzhou

About the neighborhood

Suzhou

Located in Suzhou Old Town, Pan Pacific Suzhou is 2.8 mi (4.6 km) from Shantang Street and within a 10-minute drive of other popular attractions like Suzhou Museum. This 336-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 miles
  • Suzhou City Moat - 5 min walk - 0.3 miles
  • Grand Canal - 8 min walk - 0.5 miles
  • Suzhou Park - 3 min drive - 1.9 miles
  • Master of the Nets Garden - 3 min drive - 1.7 miles

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪铁手咖啡制造局Metalhands(沧浪亭店) - ‬16 min walk
  • ‪Haidilao Hot Pot - ‬17 min walk
  • ‪KFC (肯德基) - ‬10 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪McDonald's (麦当劳) - ‬7 min walk

About this property

Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and a fitness center
Guests staying at Pan Pacific Suzhou enjoy an indoor pool, a gym, and a sauna. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, an outdoor tennis court, and meeting rooms.
47-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Minibars, electric kettles, and safes are also available.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

Exterior
Suzhou Marriott Hotel
  • Pool
  • Hot Tub
  • Spa
  • Parking included
9.2 out of 10, Wonderful, 212 reviews
$78 nightly
The price is $83
Jan 11 - Jan 12, 2026
Total with taxes and fees
Suzhou Marriott Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 7:00 AM to 9:30 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Are free cancellation options available at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see around Pan Pacific Suzhou?

This hotel is situated in Suzhou Old Town, just steps from Panmen Scenic Area, and within a 10-minute walk of Pan Gate and Suzhou City Moat. You'll also find Guanqian Street and Pingjiang Road within a short drive.

Will I be able to park at Pan Pacific Suzhou?

Yes, there is electric car charging available.

Does Pan Pacific Suzhou include a casino at the property?

No, Pan Pacific Suzhou doesn't have a casino.

Is there an indoor pool at Pan Pacific Suzhou?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 7:00 AM and 9:30 PM and the seasonal pool is normally open from June until September.

What amenities will couples enjoy at Pan Pacific Suzhou?

There are many amenities for couples at this hotel, including an indoor pool and a restaurant with al fresco dining plus some guestrooms feature in-room massages.

Does Pan Pacific Suzhou have a hot tub?

No, but this hotel does have a steam room.

Does Pan Pacific Suzhou have a restaurant with a breakfast menu?

Yes, Pan Pacific Suzhou has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pan Pacific Suzhou allow pets to stay for free?

No, pets and service animals aren't allowed at Pan Pacific Suzhou.

Are there connecting rooms at Pan Pacific Suzhou?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Pan Pacific Suzhou?

The closest major airport to Pan Pacific Suzhou is Wuxi (WUX-Shuofang), which is 29.5 mi away (46 minutes by car).

Are there rooms with balconies at Pan Pacific Suzhou?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or courtyard views.

Does Pan Pacific Suzhou have a wedding venue on site?

Take advantage of the wedding venue at Pan Pacific Suzhou if you plan to say "I do" during your trip.

Reviews

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 282 out of 455 reviews
Rating 8 - Good. 120 out of 455 reviews
Rating 6 - Okay. 37 out of 455 reviews
Rating 4 - Poor. 14 out of 455 reviews
Rating 2 - Terrible. 2 out of 455 reviews

Reviews

8/10 Good

Thu

Traveled with family
Liked: Cleanliness, staff & service
Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service! Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jul 2025

8/10 Good

Alexander

Stayed 2 nights in Aug 2025

10/10 Excellent

Long

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere. What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction. Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou!
Stayed 1 night in Aug 2025

10/10 Excellent

Kang Yin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Yile

Traveled with family
Liked: Amenities
We had a great time staying at this hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Stayed 3 nights in Jul 2025

10/10 Excellent

WENJING

Liked: Staff & service, amenities, property conditions & facilities
Very pretty and the service is good also!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.
Breakfast area with great view
Hotel lobby
Two bedroom suite, main bedroom
Hotel courtyard
Stayed 1 night in Jun 2025

10/10 Excellent

Rongxuan

Liked: Amenities
The Panmen area is excellent!
Stayed 2 nights in Jun 2025

10/10 Excellent

JiaQing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is excellent,with nice shower,big gardens
Hotel view
Lobby entrance
Robot service
Stayed 1 night in Jun 2025

10/10 Excellent

Jordyn

Stayed 2 nights in Apr 2025

10/10 Excellent

Hera

Stayed 5 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Big old place

Hotel is big, busy, service is mediocre.
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Stayed 1 night in May 2025

10/10 Excellent

Chi Tim Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅
Lobby
Inside room
In side room
Stayed 3 nights in Apr 2025

10/10 Excellent

Kam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s more like a resort than a regular hotel. It has a private park on site.
Stayed 6 nights in Apr 2025

2/10 Terrible

Wang Da Ansley

Stayed 2 nights in Apr 2025

10/10 Excellent

S H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Stayed 2 nights in Apr 2025

10/10 Excellent

Hiu-Man

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.
Stayed 3 nights in Apr 2025

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