Pan Pacific Suzhou4.5 out of 5.0
Recent guest reviews
We stayed in the hotel for one night. It is located in the heart of the old town by a beautiful park. The hotel itself has elegant Chinese traditional design and nice staff. However the facilities are old. It's humid in Suzhou, the first floor smells moldy, especially my room which faces a parking lot.
The bath tub is old, need some repair work. In general it is good value. No free internet access in the lobby. Want to charge a lot to use the internet. Staff are all friendly.
The Pan Pacific Suzhou is one of the best places I have ever visited and I travel frequently. The facilities are 5 star but the real asset is all of the staff. From the minute we arrived and even after we checked out they went well above the expected to make our stay memorable. I had a minor medical problem and they helped get me an appointment to be seen at a reputable clinic within hours. After we checked out and had difficulty obtaining transportation back to Shanghai (because of train problems no tickets on any train or bus that day) we called and they very quickly arranged for a hire car to drive us back. The next time I am in Shanghai I will definately add a few days in Suzhou so I can enjoy the Pan Pacific again.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 1023 reviews