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Pan Pacific Suzhou

4.5 out of 5.0

Recent guest reviews

Impressive traditional architecture hotel, typical Chinese just next to a great traditional garden with pagoda. Quite ancient but still very good room conditions. Good facilities overall. Special thanks to Anissa (hotel staff) for her very kind & warm welcome. Highly recommended.

Fascinating hotel - alive with history. Antiquity meets modern - super clean and comfortable. With so much to see in the hotel it's hard to stay in your room. Breakfast buffet includes traditional Chinese with modern choices. You will enjoy your stay at Pan Pacific.

Hotel staff and service was world class. Helped out immensely after I had lost my wallet and had issues paying. We’re very thoughtful. Facilities were superb and food was unreal. Special mention to Sybil who Made a huge effort to make my stay enjoyable. Five stars.

Very impressive hotel with a monumental entrance. It was previously a Sheraton hotel and I have to say that the hotel would need a refreshment. If you expect new luxury standards, this hotel will not suit your expectations. Facilities are quite old including the room furniture and decoration. The room was smelling an old tobacco flavor which was not really appreciable. Bed and pillow were not very comfortable. Very bad point: the air conditioning, even put on low fan speed it was very noisy! We shut it down to sleep. Swimming pool is big but notice that swimming cap is mandatory. The hotel is not located in the city center but taxi is affordable and quick. Staff does not speak really good English. We did not try the breakfast due to early departure. For the next trip in Suzhou I will look for something more recent.

I recently stayed in this hotel in November 2017 for six nights. The hotel is located not really at the city centre, but it is convenient to go places. I must say that it is really not easy to find taxi at this hotel. Nevertheless, there are some good restaurants within walking distance. You should try one of them which features steam sea food. The room is quite spacious, and I have a King size bed. The toilet amenities are adequately stocked every day. The room is kept clean and tidy by the efficient chamber maids, who are also friendly, although their conversational English is adequate but limited. Like most hotels in Suzhou that I have stayed, the colour of the furniture and the lighting make the room quite dim. My room is facing an open air swimming pool. As the weather is cold, there is no swimmer (the room is quiet). The main attraction of this hotel is the garden, for those guests who are interested to take a stroll in a garden setting, this hotel is ideal for them. There is also a tourist attraction which is accessible from the hotel. The guests can enter this attraction just by presenting the room cards to the guard. Do visit this garden when you are free. The place where the breakfast is served Is very spacious. Looking at the number of guests taking breakfast, one can understand why it is so. There are great varieties of food, although tend to have more Chinese food. The service attitude of the waiters and waitresses is acceptable although I hope they can put up happier composure. They must have over worked everyday looking at the number of guests. Fortunately, there is a supervisor, Ms. Yang who is very helpful to the guests. She makes sure that the guests' requests are met. Overall, the standard and the atmosphere of the breakfast place are good. The rooms are spread over several blocks of buildings, and it might take a while to orientate yourselves. I was given a room right at the end of a long corridor which I did not really like. The strange thing about this block of building is there are two doors leading to the rooms, one of them with the entry inside the hotel, while the other one, un-guarded, is open to the exterior of the hotel building. I think it is usually not locked (I could be wrong). This has cast some doubt on the hotel security, because if this door is not locked, then anyone can just walk into the area where the bedrooms are and roam freely. The hotel management should indicate to the guests whether this particular door is locked, and the period it is so. Please also note that the check in counter of the hotel is at third floor. Overall, this is a good hotel which provides good services and comfortable rooms.

Out side the hotel is a bus stop, many option to travel to most places in Suzhou 10min walk tube station, from Namman you can connect to all main railway station fast and low cost Great Hotel with easy to use transport

Very good service and helpful staff. The lobby is beautiful. The room we stayed was tired and not up to expectations. There is easy access to the garden attached to the hotel, but otherwise the location is not great. Would suggest a hotel closer to PinJiang Road.

A lovely place with spacious room (I had a Pacific Club Room), love to detail, very friendly staff. The architecture is traditional-inspired and grand. Access to the beautiful park behind is included in room rate. Anytime again!

I stayed in Pan Pacific when I was visiting Suzhou in early November. I couldn't say enough what a great impression this hotel has left me. My hotel room was absolutely comfortable with a tranquil terrace. The only regret I have is that I did not have time to enjoy its garden, which I was told was absolutely gorgeous. Almost all of the staff members in Pan Pacific were extremely helpful, but I would like to give special compliments to Lily at the front desk. She was the most efficient and courteous front desk staff member in the hotel. What a delight to speak with her! Her colleague, Neil, also deserves recognition for his knowledge and helpfulness. Overall, I was happy with my stay at Pan Pacific and will definitely stay there again when I visit Suzhou next time.

Pretty nice place, external design remember old Chinese temple, and do not make the war with the surrounded quartier. Inner corridor design remember old China style as well. High standard service, in of the best in that area. Recommended.

259 Xin Shi Road Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Gu Su District, Pan Pacific Suzhou is adjacent to Suzhou Ancient Grand Canal and within a 5-minute walk of Pan Gate. This 4.5-star hotel has 480 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and an indoor pool. Located centrally in Suzhou, it's also near Suzhou Embroidery Research Institute and Master of the Nets Garden.


Dining

There are multiple options for onsite dining with 3 restaurants, including Garden Brasserie, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Keyaki with its garden views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

Pan Pacific Suzhou's 480 air-conditioned rooms provide iPod docks, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also available.


Property features

Pan Pacific Suzhou features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for CNY 3000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and free WiFi in public areas.

Room options

Premier King Room

King 1 | Sleeps 2

Pacific Club King

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Executive Premier Twin

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1103 reviews