Pan Pacific Suzhou4.5 out of 5.0
Recent guest reviews
We stayed in the hotel for one night. It is located in the heart of the old town by a beautiful park. The hotel itself has elegant Chinese traditional design and nice staff. However the facilities are old. It's humid in Suzhou, the first floor smells moldy, especially my room which faces a parking lot.
The bath tub is old, need some repair work. In general it is good value. No free internet access in the lobby. Want to charge a lot to use the internet. Staff are all friendly.
The Pan Pacific Suzhou is one of the best places I have ever visited and I travel frequently. The facilities are 5 star but the real asset is all of the staff. From the minute we arrived and even after we checked out they went well above the expected to make our stay memorable. I had a minor medical problem and they helped get me an appointment to be seen at a reputable clinic within hours. After we checked out and had difficulty obtaining transportation back to Shanghai (because of train problems no tickets on any train or bus that day) we called and they very quickly arranged for a hire car to drive us back. The next time I am in Shanghai I will definately add a few days in Suzhou so I can enjoy the Pan Pacific again.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool and indoor pool
Located in Suzhou City Centre, Pan Pacific Suzhou is adjacent to Suzhou Ancient Grand Canal and within a 5-minute walk of Pan Gate. This 4.5-star hotel has 480 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and an indoor pool. Located centrally in Suzhou, it's also near Suzhou Embroidery Research Institute and Master of the Nets Garden.
There are multiple options for onsite dining with 3 restaurants, including Garden Brasserie, which specializes in international cuisine and serves breakfast, lunch, and dinner, and AVANTI Grill with its garden views. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 480 air-conditioned accommodations feature sitting areas. LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, coffee makers, and free bottled water.
Pan Pacific Suzhou features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for CNY 3000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 997 reviews