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Pan Pacific Suzhou

4.5 star property

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Photo gallery for Pan Pacific Suzhou

Exterior
Down comforters, minibar, in-room safe, blackout drapes
Lobby
Down comforters, minibar, in-room safe, blackout drapes
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Place, Panmen Scenic Area
    ‪1 min walk‬
  • Place, Classical Gardens of Suzhou
    ‪15 min walk‬
  • Place, Master of the Nets Garden
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • Sleeps 2

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

Family Triple Room | Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier View Twin

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family King Room

Family King Room | Down comforters, minibar, in-room safe, blackout drapes

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

Premier King Grande | Down comforters, minibar, in-room safe, blackout drapes

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Triple Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • Sleeps 2

View all photos for Executive Pagpda Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Pagpda Suite

  • Sleeps 2

View all photos for Family Suite

Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 3

View all photos for Family Two Bedrooms

Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

  • Sleeps 4

View all photos for Premier Balcony King

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • Sleeps 2

View all photos for Premier Balcony Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • Sleeps 2

View all photos for Deluxe Room (Double Bed)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Room (2 beds)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Family Triple Room

Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Sleeps 3

View all photos for Premier View King

Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2

View all photos for Premier King

Premier King | Down comforters, minibar, in-room safe, blackout drapes

Premier King

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2-bed Room

Down comforters, minibar, in-room safe, blackout drapes

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier View Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2

View all photos for Deluxe King

Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

  • Sleeps 2

View all photos for Deluxe Twin

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

  • Sleeps 2

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Exterior detail

Shangri-La Suzhou

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  • Pool
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9.0 out of 10, Wonderful, 185 reviews
$80 nightly
The price is $84
Mar 8 - Mar 9
Total with taxes and fees
Shangri-La Suzhou

About the neighborhood

Suzhou

Located in Suzhou Old Town, Pan Pacific Suzhou is 2.8 mi (4.6 km) from Shantang Street and within a 10-minute drive of other popular attractions like Suzhou Museum. This 336-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 miles
  • Suzhou City Moat - 5 min walk - 0.3 miles
  • Grand Canal - 8 min walk - 0.5 miles
  • Classical Gardens of Suzhou - 15 min walk - 0.8 miles
  • Master of the Nets Garden - 3 min drive - 1.7 miles

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪铁手咖啡制造局Metalhands(沧浪亭店) - ‬16 min walk
  • ‪McDonald's (麦当劳) - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪萃英园 Garden Brasserie - ‬10 min walk
  • ‪藏书羊肉新市路店 - ‬13 min walk

About this property

Pan Pacific Suzhou

Guests staying at Pan Pacific Suzhou enjoy an indoor pool, a gym, and a sauna. Limited parking is available. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, an outdoor tennis court, and meeting rooms.
47-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Minibars, electric kettles, and safes are also available.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 7:00 AM to 9:30 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Are free cancellation options available at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Pan Pacific Suzhou?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on Mar 8, 2026 start from $66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Pan Pacific Suzhou?

This hotel is situated in Suzhou Old Town, just steps from Panmen Scenic Area, and within a 10-minute walk of Pan Gate and Suzhou City Moat. You'll also find Classical Gardens of Suzhou and Grand Canal less than a mile away.

Is there parking available at Pan Pacific Suzhou?

Yes, there is electric car charging available.

Does Pan Pacific Suzhou include a casino at the property?

No, Pan Pacific Suzhou doesn't have a casino.

Is there an indoor pool at Pan Pacific Suzhou?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 7:00 AM and 9:30 PM and the seasonal pool is normally open from June until September.

What will couples enjoy most about a stay at Pan Pacific Suzhou?

There are many amenities for couples at this hotel, including an indoor pool and a restaurant with al fresco dining plus some guestrooms feature in-room massages.

Are there hot tubs at Pan Pacific Suzhou?

No, but guests can enjoy a steam room at this hotel.

Does Pan Pacific Suzhou have a restaurant with a breakfast menu?

Yes, Pan Pacific Suzhou has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pan Pacific Suzhou allow pets to stay for free?

No, pets and service animals aren't allowed at Pan Pacific Suzhou.

Does Pan Pacific Suzhou have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Pan Pacific Suzhou?

The closest major airport to Pan Pacific Suzhou is Wuxi (WUX-Shuofang), which is 29.5 mi away (46 minutes by car).

Are there rooms with balconies at Pan Pacific Suzhou?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or courtyard views.

Does Pan Pacific Suzhou have a wedding venue on site?

Take advantage of the wedding venue at Pan Pacific Suzhou if you plan to say "I do" during your trip.

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 300 out of 479 reviews
Rating 8 - Good. 126 out of 479 reviews
Rating 6 - Okay. 37 out of 479 reviews
Rating 4 - Poor. 14 out of 479 reviews
Rating 2 - Terrible. 2 out of 479 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Toh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with big room.
Stayed 2 nights in Dec 2025

8/10 Good

Chain Hui Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.
Stayed 2 nights in Nov 2025

8/10 Good

Lim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025

10/10 Excellent

Xiong Wei, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything Good to Go in this Hotel!
Stayed 1 night in Nov 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.
Stayed 8 nights in Nov 2025

10/10 Excellent

Xin Yun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
Stayed 5 nights in Nov 2025

10/10 Excellent

Yanhua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yanjun

Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Everything is good. We shall return.
Stayed 3 nights in Nov 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities
Hotel is beautiful, room size is good. Room is clean with good amenities.
Stayed 3 nights in Nov 2025

8/10 Good

jay

Stayed 2 nights in Oct 2025

8/10 Good

Joyce

Stayed 2 nights in Oct 2025

10/10 Excellent

Xi

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Stayed 5 nights in Oct 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
…
Stayed 2 nights in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel, styled in the Wu Dynasty architecture. Highly recommend this hotel to anyone visiting Suzhou.
Stayed 3 nights in Sep 2025

10/10 Excellent

Roy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place to stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Dora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and clean. Beautiful architecture.
Stayed 1 night in Sep 2025

10/10 Excellent

Jie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.
Stayed 2 nights in Sep 2025

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!
Stayed 2 nights in Sep 2025

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.
Stayed 4 nights in Sep 2025

8/10 Good

Thu

Traveled with family
Liked: Cleanliness, staff & service
Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service! Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.
Stayed 3 nights in Sep 2025

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