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Four Points by Sheraton Suzhou

4.0 out of 5.0

Recent guest reviews

It's a really nice hotel in SIP, Suzhou, if you are travelling to Higher Education Zone in there. Service was really good, really comfortable beddings and really quiet rooms. Would recommend it to you for any travel.

Convenient if you're visiting companies at the Suzhou Industrial Park, otherwise it is quite a distance from the town centre and tourist attractions. At night, the area is dead. This hotel is exactly what you can expect from a Four Points in a Tier 2 city: things work and are clean, but everything is extremely basic: the bare rooms, the industrial-looking amenities, the gym equipped with a few dated machines, the sad restaurants, the friendly but minimum service. We had dinner at China Spice, where the quality of almost every single dish was below-average. The breakfast buffet is adequate. Prices are reasonable, so not a bad value proposition if you have to stay in the Industrial Park.

Cannot turn on air conditioning. Room is at 27 degrees C at night. Impossible to sleep comfortably. By any reasonable measure, this is unsatisfactory for a global brand. Staff embarrassed but tell me they are not owners and cannot remedy except with very noisy roll in unit. Really a great surprise. The room has a relatively high tech thermostat, but it's impossible to set it to cool instead of heat.

The hotel's staff are friendly, professional and multi-lingual. My room was spacious and quite with lovely view over the Dushu Lake. The food was delicious, a combination of Chinese and Western cuisine. Even though the hotel is of some distance to the Suzhou City Centre, it's easy to get a taxi from the hotel. The concierge uses an app to call taxis during peak hours. So it's recommended to give them enough notice to log a job for you. The hotel is located in the newly developed part of the Suzhou Industrial Park. So it's relatively quite with easy traffic around the hotel. But just across the road, there are a number of cafes and restaurants with reasonably priced food. Will definitely stay at this hotel again on my next visit to Suzhou.

The room was very cold and the engineering department could not do anything about it. Very uncomfortable. In general, this is a nondescript provincial hotel with the usual half hearted attempt to make a sort of western breakfast. Incredible that it can't be done better only 30 minutes from Shanghai.

If you are in the area and enjoy some peace and quiet, I would recommend this hotel. The location is nothing to shout about - it is quiet, the shops that are doing business (within walking distance) are the usual eateries, convenience stores and coffee joints. But they are quiet, lacking pedestrian traffic and no atmosphere to speak of. The hotel is pleasant though, usual comfortable and clean rooms. Service level was high and prompt service over the phone when we needed extra blankets. If you are lucky, you might get a room with a view of the bay. However, to enjoy it fully, you need clear skies which is a rarity in Suzhou with its pollution. We did not have breakfast at the hotel so cannot comment on that

Poor location. No restaurants in the area. Rooms are clean. Gym is acceptable. Poor breakfast selection. Much better hotels to choose from in Suzhou. Hopefully starwood opens more hotels in Suzhou soon.

I traveled to Suzhou for my business and stay at Four Points by Sheraton Suzhou 3 nights. It's great space for me. staffs here helped me a lot! Thanks to you. I recommend this hotel to everybody. Services of hotel is good worth to spend money.

Stayed for two nights on business in this fabulous hotel. The hotel is on a lake so I suspect in the summer is quite nice but it was cold there on my visit. The breakfast is simply out of this world. Wake up hungry would be my advice!! Every cuisine is available from Sushi through noodles to a full English with multiple chefs on hand to cook in the unlikely event you can't find something! Any hotel that offers bread pudding and ice cream for breakfast wins it for me every time. The location is quiet so night life may be a taxi ride away.

If it wasn't in the middle of no where I would probably give it 4 stars and if the staff were a bit more helpful then could have earn potential 5 stars. I went to Suzhou for business and didn't manage to get a more central location near the Expo Centre. This hotel to Old Town or Expo is a good 30mins taxi ride without traffic. Pros - rooms were spacious and comfortable, this you cannot fault so if you don't mind the distance then this would be fantastic. Cons - staff weren't very efficient nor knowledgable overall. - distance for me was a huge issue as taxis were not usually around the area either. - there are many bell boys around but no one assist you with luggages?! - an empty feeling on arrival as foyer is grand but no atmosphere.

No 8 Moon Bay Road Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Marina

Located in Wuzhong, Four Points by Sheraton Suzhou is 4.9 mi (7.8 km) from Jinji Lake and 4.9 mi (7.9 km) from Ferris Wheel Paradise. This 283-room, 4-star hotel welcomes guests with 2 restaurants, a marina, and an indoor pool. It's on a lake and also close to DuShu Lake.


Dining

Enjoy dining at one of 2 onsite restaurants including The Eatery, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 283 air-conditioned rooms feature refrigerators, minibars, and electric kettles. Guests can expect to find free WiFi and wired Internet, along with 40-inch LCD TVs. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and phones.


Property features

Guests of Four Points by Sheraton Suzhou enjoy a marina, an indoor pool, and a children's pool. If you plan to drive, free valet parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a fitness center, free WiFi in public areas, and 11 meeting rooms.

Room options

Deluxe Room

King 1 | Full 2 | Sleeps 3

Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 223 reviews