Lords Plaza, Surat3.5 out of 5.0
Recent guest reviews
Very convenient hotel less than 5 minutes away from the hotel. Cutters staff n Mgr Sushil Kumar always ready to welcome u with a smile. Please book ur room before hand as it is always busy n occupied.
I stated for 1 night a Lords Plaza on 8 SEP room 1006 it was a good stay with good breakfast menu with variety. But at the check out I was billed for SALTED ALMONDS which I didn't consumed , immediately the front office girl deducted it with a sorry. In evening I request them a room for change which was provided by the helpful front office staff. But again the same thing happened after vacating the room after 15 min they told me 1 mineral water bottle is used. After refusing again the front desk person deducted the amount. I was upset and paid him the amount. These 2 incident force me to give such rating as you can't trust the house keeping their and should get the room checked before you leave or should get it clean in front of them.
Am quite frequent traveller to this hotel. Always had good experience . The staff is quite helpful. They are now changing on time schedule especially for morning check in. Else you can enjoy staying here comfortably.
Today we are visited hotel lord plaza for our seminar. Our seminar is in 9-12. This time is early morning n early arregement of hotel is very good n service is also good. Hotel is very cleanly. Hotel staff is also friendly n give good answers. We are enjoying our seminar very peacefully.
Excellent Hotel in the city of Surat, first of all the Management they plan the things meticulously. Owesome food which made me stay for more than a week. I had seen people enjoying their work with a great pleasure every one waiting for you to ask something. My special thanks to the entire Staff & Management of the Hotel!! Hats off
I am quite a frequent traveller to this hotel and i have always had a great experience. The staff is quite helpful and meets and greets with a cheer. Rooms are nice and spacious. Location for a business traveller is perfect. Services are prompt and most importantly there food is also good. From the front office staff to the valet guys. Thanks a lot as always. Special Thanks to Mr. Pankaj Kumar & Mr. Sameer Desai, You all meet with such warmth and smile that it makes my day always !
We have stayed here twice during business visits and after having travelled around the country and the world over 20 years, I can say my experience with the Staff (read : PANKAJ) was the best so far. We had some technical difficulties with our booking, that Pankaj sorted out with ease and compassion. He was very cooperative and helpful. He is one of the best managers in town, indeed. Thank you for the help!
Our stay at the hotel was disastrous. We kept some valuables at the room safe and when we went to get it our things were gone. The worst of all they didn't communicate with us after all. The manager promised that everything was going to be resolved but not even a word. Don't stay there. They don't even care about the costumer.
Dear Viewer, My Name is Mitesh Dave, I am happy to Say About LORDS PLAZA - SURAT Staff :- Great staff that know the true value of customer service special mention for reception and the restaurant first class service, Food :- the Morning Break fast & evening menu was varied and the food exceptional. Room :- The bedroom was spacious and very comfortable. We heard absolutely no street noise despite being facing onto a busy road and the staff were very helpful All over Excellent Service
I travel to Surat often for business purposes. I checked in today at Hotel -had done booking through MakeMyTrip for Deluxe Room and Hotel gave me Room 501. The quality of linen is poor- rough, unclean room, hygiene seems to be a concern - have asked House Keeping to change the linen and it's been 20 but they are yet to turn up - talk about customer service ! Praying to get over this night - This is first and last time I am staying in this Hotel. Not Recommended
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 484 reviews