Whilst we enjoyed the home a few issues.
Late check in and early check out? Really. And to be given an excuse - it’s a big house and takes time to clean. Just charge another $500 and get more cleaners. I would reconsider this moving forward or At least be upfront when advertising property rather than drop that news afterwards.
5 bedrooms sleeps 10. I would delete this from your advertising. The 5th bedroom/office is so noisy running computer equipment that nobody could sleep in it. They had to sleep on couch downstairs.
Lastly no tea towels, no sugar, no salt, and could do with more daily glass ware and coffee/tea cups for a home that size.
I don’t want to bang on but compared to other homes we have stayed in similar price bracket the little things are left wanting in this property.