Service was outstanding. Everyone who helped us was pleasant, informative and overall just really great. Property is nice. Room was updated and clean. Love the market downstairs with Starbucks. Shuttle was to Disneyland was cheap and easy to use. Only downside was I had requested a crib and they were out. Other than that the stay was fabulous.
I had requested to one of your staff about a week or so before arriving at your hotel, this is our 4 year staying at your hotel. When we arrived I found the gentleman at the front desk not very friendly or helpful and was disappointed. I had mentioned that I had a problem walking very far as I am 81 yrs of age. He gave me room 315 originally and I found it very far for me to walk. I then went back to the front desk and asked if there were a closer room for me to walk to and he gave me room 111 , this room was still far for me as I am waiting to have a complete knee replacement. I had originally requested when I had telephoned your hotel about a week before we arrived if it was possible to be a room in the rear of the hotel as it was closer for me to walk to from parking my rental vehicle. We had stayed at your hotel this time from Nov. 3-10 and only 3 times out of the 6 nights did they clean our room , as all we really wanted was to have our bathroom taking care of only. We are not sure if we will be staying at your hotel next year as we really did love your hotel and location. John Sinclair
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.