6/10 Okay
Anthony
Traveled with partner
Nov 19, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is an old building, and thus, things are undoubtedly going to break down or not work properly from time to time. For most of the visit, our room had no heat; for the remainder of our visit, the room had heat, but, on more than one occasion, there was no hot water. It's worth noting, too, that the hotel elevator (as we found out), only goes to the basement, the main floor, and the top floor - so if one is staying on the second floor, one must use the stairs. The hotel is a bit of a walk from the town center, and getting to the hotel means walking up very steep hills. Parking is available in the hotel courtyard for £10/day; one has to register one's car at the front desk. The hotel room didn't include a refrigerator - I'm not sure if that's standard in the UK - but the hotel did provide free WiFi.
Overall, the housekeeping staff did a great job of keeping the room - and overall hotel - clean and presentable, with daily room servicing. There was a bit of confusion regarding early check-in - one member of staff said the rooms weren't guaranteed to be available until 15:00, but they could check us in early if the room was ready, and another member of staff told us they didn't offer early check-in at all. Finding our room was also a bit of an adventure, but, luckily, one of the bartenders in the restaurant upstairs showed us how to get to our room via a separate staircase that we hadn't seen.
It was an okay stay overall, with pros and cons to the stay.
Anthony
Stayed 6 nights in Nov 2025
