Our overall experience was greatly marred by significant issues, primarily centered around the lack of responsiveness from the host and the condition of the property's amenities.
The property was advertised as having a heated pool, a feature that we were particularly looking forward to. Upon our arrival on a Friday, however, we discovered that not only was the pool not heated, but the pool pumps were also broken. We immediately reached out to the host seeking help and instructions, but received no response until the following Monday. The host claimed to have lost their phone, yet, astonishingly, seemed to lack any other form of internet access over the entire weekend. This left us frustrated and unable to fully enjoy the property.
When help finally arrived, the repairman seemed to lack the necessary expertise to address the issue. Though he managed to get the pumps running temporarily, they quickly failed again after he left. Despite repeated notifications to the host, it took another full day before the repairman returned, only to implement a temporary fix again by cleaning out a sand-filled filter. The pumps failed yet again shortly after his departure, and despite the host’s assurance that they were seeking a professional to fix the problem, no one ever showed up. The pool remained unheated and inoperative for the duration of our stay.
Also, the gas tank to the firepit was empty.Had the host responded promptly when we could have made arrangements to stay elsewhere.