Location is good. View overlooks construction with red hills in the distance. Received the typical day before check-in email with minimal details and landlord announced they were providing only limited supplies for 3 days, while our rental was a full week. They were clear renters would need to provide their own additional toilet paper, paper towels, laundry soap, dishwashing soap, and so on. Their listing did not indicate this when we reserved the property, so getting the list the day before travel was a surprise. I emailed the landlord and was offered an additional supply of their poor quality products for a charge of $15-$16. I declined and we bought our own. Had we rented the condo part of the week, and our housemate rented it the rest of the week, we would have received both maid service and a new supply of products for the same time period. The paper products they provide are gas station quality, so I’m not sure that’s a beneficial idea. Just be aware of their cost cutting policy and plan appropriately.
Check in was awful. We arrived after 9 pm, using the address link contained in their email. It took us to a different condo building in the same community. After speaking with Pam, their on-call person, we verified the correct address and were able get to the right condo unit using my map app, not their link. She didn’t comprehend that the link in their email was incorrect. After arriving at the right place we noticed only 3 hand towels and 2 washcloths provided. We reserved the condo for 4 people, for a week. This condo is advertised to accommodate 8 or more.
The TV remote in the living room was broken, the table and chairs on the deck were missing, and main bedroom carpet was stained/dirty. A text to Pam went unanswered. I reached out to the management office the next morning and they were apologetic and responsive. It took 2 days to provide all the missing items, but they did a great job once I got to the right person. Our housemate noted there was no dresser or sufficient furniture accommodate clothes, or for computer, and other items to be placed in the 2nd bedroom. This is also true in the 3rd bedroom. Many of us rent a home, so we don’t have to live out of a suitcase. Again, be prepared.
