The staff was nice and location was good. My sheets did not smell clean and there was hair on the bathroom floor and spots of something gross on the walls. The pool was unclean as well with lots of leaves and debris and a floating hair clip full of hair.
enjoyed the theme. it was fancy, but not too fancy. really close to the beach which was really nice, everything had a relaxed atmosphere but a little bit classy. food was good but the restaurant closed early for breakfast so we missed that. great place for a honeymoon, second honeymoon or even kids
It's placed in a great location, very convenient for visitors
The hotel was just one block away from the ocean. We were only a few blocks away from many restaurants and bars. The hotel does have a restaurant in the lobby, just in case you didn’t want to go out to eat. The outdoor pool was nice too. I would definitely stay there again.
Great property! Loved our stay and everything was perfect.
Everything first class! Love the staff, location and the design.
Amazing!! Room was beautiful and super clean!! Staff was super helpful, Can’t wait to stay again..
Good location close to everything without being in the middle of everything. Friendly staff and a huge hot tub in the room.
Wonderful location, rooms and staff. A must return trip.
SPENT 5 DAYS ENJOYING THE HOTEL AND THE BEACH ...GREAT RESTUERANTS IN WALKING DISTANCE ..... FIVE STAR RECOMMENDATION.....
Paid the pre-paid rate and was willing to forfeit that, but hotel charged me for another night for a room I never used. Staff said it was one nights room and tax if cancelled. Guess I should have gotten one night back.
Great place to stay. My only complaint would be the rather chintzy towels + no extra soap for showers.
Nice hotel but overpriced. Not on Beach. Restaurant is outrageous overpriced ala carte. Room had no Sofa or comfortable furniture to sit on...
Castillo Real, Ascend Hotel Collection places you next to St. Augustine Beach and within a 10-minute walk of St. Johns County Ocean Pier. This 60-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at La Cocina, the hotel's onsite restaurant. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8 AM to 10:30 AM.
32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Housekeeping is available on request.
At Castillo Real, Ascend Hotel Collection, guests enjoy features like an outdoor pool, a gym, and a sauna. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and coffee/tea in a common area.
The staff was nice and location was good. My sheets did not smell clean and there was hair on the bathroom floor and spots of something gross on the walls. The pool was unclean as well with lots of leaves and debris and a floating hair clip full of hair.
enjoyed the theme. it was fancy, but not too fancy. really close to the beach which was really nice, everything had a relaxed atmosphere but a little bit classy. food was good but the restaurant closed early for breakfast so we missed that. great place for a honeymoon, second honeymoon or even kids
It's placed in a great location, very convenient for visitors
The hotel was just one block away from the ocean. We were only a few blocks away from many restaurants and bars. The hotel does have a restaurant in the lobby, just in case you didn’t want to go out to eat. The outdoor pool was nice too. I would definitely stay there again.
Dear Guest, Thank you for taking the time to provide us with valuable feedback regarding your recent stay. I am pleased to see that we met your expectations and we look forward to seeing you again soon! Kind Regards, Stacey Leonard General Manager Castillo Real Resort
Thank you for your response!