- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Discover, MasterCard, and Visa.
Castillo Real, an Ascend Hotel Collection Member
3.0 out of 5.0
4.0
out of 5
"Good!"
See all 83 reviews
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Recent guest reviews
Paid the pre-paid rate and was willing to forfeit that, but hotel charged me for another night for a room I never used. Staff said it was one nights room and tax if cancelled. Guess I should have gotten one night back.
Great place to stay. My only complaint would be the rather chintzy towels + no extra soap for showers.
Nice hotel but overpriced. Not on Beach. Restaurant is outrageous overpriced ala carte. Room had no Sofa or comfortable furniture to sit on...
Nice hotel just a short walk to the beach and short ride to the Old City. The hotel was clean with a very nice pool. The rooms furniture/drapes are in need of an update, but the room itself was clean. The staff was very pleasant and attentive. We would definitely stay at the Castillo Real again.
Well when you walk in, you get a feel of Class and elegance.. Kinda of a Spanish theme, everyone has different taste.. But I really liked the way the place was decorated.. Our room was pretty awesome!! King size bed and a big jetted tub for 2.. It was very nice and clean and the Staff was excellent.. Zero complaints... Soooooo close to the beach!! I liked it so much when it was suppose to be our last night, I stayed one more night and if I had enough money I would have stayed another week!! Wasn't far from Downtown St. Augustine either.. I will be back soon!
Nice, clean and comfortable! Friendly staff! Grounds good. Restaurant was nice. Will stay again.
Forgot to freshen up room one day. Uniformed desk clerk.
Rooms were as expected; beautiful view of ocean. Breakfast was outstanding. Good location for beach activities.
Excellent location and beautifu architectural scenery!
The room was exquisite the bed was very comfortable and the tub was a very nice touch absolutely loved the view from my balcony. A nice place to sit and watch the sunrise. I would most definitely recommend this hotel to any of my friends.
Great price, location & super incredible staff. Restaurant was great too. I'd stay there again .
Hotel exceeded expectations. Comfortable beds, nice up to date rooms, quiet air conditioner, and large shower. Only negative is the thin walls. We had one issue with noisy neighbors our last night, but the hotel staff handled it well. It's right off of the beach (maybe 70 yards from the sand). Pool area is also really nice. Since the hotel has a restaurant, they don't offer any kind of free breakfast, only vouchers for a $8.50/ person breakfast entree. Coffee was good every morning, just wish they had a complimentary danish, muffins, and fruit. I would definitely go back to this hotel.
Nice place, seems like it i independently owned. The rooms were comfortable and not far from the local attractions
The hotel was quiet, and the hotel staff was friendly. The room was as advertised, except the 'partial ocean view' was almost non-existent. Coffee and water were provided for guests, but there were no complimentary breakfast items. Wi-fi was free for multiple devices, which was a big plus. Replaced carpet in hallway without any notification to guest room, creating an uncomfortable situation. One small restaurant on site, that was average on the food we ordered, with service that was less than average.
The room was clean, the staff were nice and the location near the beach was perfect. The proximity to the historic section of the city was nice. The only regret was that we didn't have more time to enjoy it!
Great Staff, Amazing Room with a Jacuzzi and a ocean view that we were not expecting. only about a 10 min Cab Ride to Down Town St Augustine
staff and amenities were all you need. The stay for two nights was perfect. And since it was first time in St Augustine's it made the visit worth it
I guess the website built my expectations too high...I was expecting the hotel to be on the beach which their photo implied. It was close to the beach, about 1/2 block away so it wasn't a huge problem. Our room was spacious but really dark with a "view" out of a small window of the parking lot. Because it was rainy we were stuck in the room for a bit. The bed was too soft and both my husband and I ended up with backaches. The shower is large and was very nice. The restaurant,, La Cuchina, was lovely though we understand they are not affiliated with the hotel. I thought the price was high for what we got.
A friend and I were looking for sun and she suggested St. Augustine. I found this hotel and I don't think I could have made a better choice. The Spanish style, the professional and fun staff, the amenities, the pool, hot tub, sauna, steam room and the food, oh the food, incredible. The location was far enough away from the tourist area, congestion and traffic, unless you wanted it. A block to the expansive beach made a morning walk, after a great breakfast was a ritual.
For someone who wanted both beach walking and St Augustine and who had a car, this hotel was a very pleasant choice indeed. The beach was a short walk..say a minute, away and St augustine a short drive...say 5 minutes. Of course, parking in St. Augustine is its own problem, but that is not the problem of the hotel. Breakfast is not included, which is not a particular problem for our lifestyle, but might be a value problem for others. They do have a prix fixe breakfast arrangement with the on site restaurant, and our one breakfast there was very good. On the 4th floo are two exercise machines, weights (1 5 pound weight missing), a steam room and sauna....The decor was warm, fun and pleasing. In general I was quite happy.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Anastasia State Park is within 2 miles (3 km) of Castillo Real, an Ascend Hotel Collection Member while other popular attractions such as St. Augustine Alligator Farm Zoological Park are within 3 miles (5 km). This 60-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. St. Augustine Lighthouse and Museum and St. Johns County Ocean Pier are also near this St. Augustine hotel.
Dining
Enjoy a leisurely bite to eat at La Cocina, the hotel's onsite restaurant. Start your day off with breakfast, available for a fee.
Rooms
All of Castillo Real, an Ascend Hotel Collection Member's 60 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 27-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.
Property features
Castillo Real, an Ascend Hotel Collection Member offers a fitness center, a spa tub, and a sauna. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool.
Guest reviews for Castillo Real
double charged!
Everyone
Paid the pre-paid rate and was willing to forfeit that, but hotel charged me for another night for a room I never used. Staff said it was one nights room and tax if cancelled. Guess I should have gotten one night back.
nice facility & location
Everyone
Great place to stay. My only complaint would be the rather chintzy towels + no extra soap for showers.
overpriced for not being on the beach
Everyone
Nice hotel but overpriced. Not on Beach. Restaurant is outrageous overpriced ala carte. Room had no Sofa or comfortable furniture to sit on...
nice hotel
Everyone
Nice hotel just a short walk to the beach and short ride to the Old City. The hotel was clean with a very nice pool. The rooms furniture/drapes are in need of an update, but the room itself was clean. The staff was very pleasant and attentive. We would definitely stay at the Castillo Real again.
Review comment
Stacey Leonard responded on Oct 4, 2017
Dear Guest, Thank you for providing us with your feedback as it is very important to us. I will share the recommendations with the appropriate team members and we look forward to seeing you again soon! Kind Regards,
you can't get any closer to the beach!!!
Everyone
Well when you walk in, you get a feel of Class and elegance.. Kinda of a Spanish theme, everyone has different taste.. But I really liked the way the place was decorated.. Our room was pretty awesome!! King size bed and a big jetted tub for 2.. It was very nice and clean and the Staff was excellent.. Zero complaints... Soooooo close to the beach!! I liked it so much when it was suppose to be our last night, I stayed one more night and if I had enough money I would have stayed another week!! Wasn't far from Downtown St. Augustine either.. I will be back soon!
Review comment
Stacey Leonard responded on Jun 3, 2017
Dear Guest, Thank you for taking the time to write a review. I am very pleased that we were able to meet your expectations. We hope that you will visit us again the next time you come to our beautiful city.
great hotel close to beach
Everyone
Nice, clean and comfortable! Friendly staff! Grounds good. Restaurant was nice. Will stay again.
Review comment
Stacey Leonard responded on Jun 3, 2017
Dear Guest, Thank you for taking the time to write a review. I am very pleased that we were able to meet your expectations. We hope to see you again! Thank you!
pleasant stay
Everyone
Forgot to freshen up room one day. Uniformed desk clerk.
great hotel near beach; great breakfast!
Everyone
Rooms were as expected; beautiful view of ocean. Breakfast was outstanding. Good location for beach activities.
Review comment
Adelheid Salas responded on Mar 22, 2017
Dear Donna, Thank you for choosing the Castillo Real and sharing your comments. We are happy to hear that you enjoyed your stay and our fabulous location. We hope to see you on your next visit to the area. Sincerely, Adelheid Salas General Manager
convenient getaway
Everyone
Excellent location and beautifu architectural scenery!
Review comment
Adelheid Salas responded on Mar 7, 2017
Dear Almax, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and our hotel. We look forward to seeing you in the future. Sincerely, Adelheid Salas General Manager
very nice close to the beach
Everyone
The room was exquisite the bed was very comfortable and the tub was a very nice touch absolutely loved the view from my balcony. A nice place to sit and watch the sunrise. I would most definitely recommend this hotel to any of my friends.
Dear Charles, Thank you for providing feedback on your recent stay at our hotel. We are glad that you have enjoyed Castillo Real and Playa Chac Mool Restaurant in Saint Augustine Beach. We hope to see you again in the future! Warmest regards, Alina Van Pelt Front Desk Supervisor Castillo Real