4/10 Poor
JOSEPH F., Roanoke Virginia USA
Oct 20, 2024
Less than perfect stay
There were many things broken in the unit. No instructions on how to use the TV. We were forced to leave for 3 days due to Hurricane Milton. We only received a rebate for 1 day. We got no discount off the VRBO fee even though we received an email stating that we would aided due to the hurricane. I have stayed in one of your properties several times before and was very pleased. However, after this trip I will be reluctant to stay with VRBO again, I will never return to St Augustine Ocean and Racquet again. It was a very high costed unit and was a major disappointment. When I called to report my issues your representative tried to help but finally said to complain to my credit card company. That was a poor suggestion..
JOSEPH F.
Stayed 19 nights in Oct 2024