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Holiday Inn Express Hotel & Suites Plymouth

2.5 out of 5.0

Recent guest reviews

Great reasonable stop along the route. Great front desk person. Spacious room. Decor was very easy on the eyes. Will visit again. Overall, 4 stars. Only request, would be to have it where the check in is a lot quicker.

We were there for a family reunion and they let us meet in the breakfast area late in the day. We parked our motorhome in the large parking area and enjoyed an evening in one of their third floor rooms. It was clean, quiet and comfortable. Breakfast offered several good choices.

I am a lap swimmer and this hotel's indoor pool is larger than most hotel pools and they keep the temperature great for lap swimming. The front desk is very friendly and helpful. The included breakfast was very good and the breakfast staff was helpful and friendly. I believe that there is a self service laundramat

My husband, daughter, and I stayed at this property Friday and Saturday night. I called Friday night to make sure the hotel could accommodate us with a quiet room. They were able to do so both nights we stayed and we were extremely grateful for that. I was really impressed by the helpfulness of the staff. Dawn, one of the kitchen aides assisted me with getting a cup for my child to drink out of, Ashley was super sweet and gave my daughter a coloring book and color pencils, and Alma was very complimentary and pleasant to speak with on Saturday morning. There were a few negatives to our stay that could help improve the efficiency of the hotel and it's staff. My husband and I both asked to have turn down service and new towels put in our room. I explained before we left that day we would be out by 10 am and we did not have a "do not disturb" sign on the door. We did not come back to the hold on Saturday night until close to 11pm. When we returned nothing had been done. It was really disappointing to see. We were looking forward to having our room tidied up a bit. The next morning when cleaning out the fridge we noticed an orange from a previous stay was left in there. Talk about gross. We understand that mistakes can be made and certainly these aren't severe, however when the hotel is not at full occupancy for both Friday and Saturday night, there is no excuse to have these kinds of mistakes happen. My husband and I are rewards members and we can say of all the IHG properties we've stayed at this one was the best. Mainly because of the staff. I would recommend this hotel upgrade itself to the same caliber as the other properties we have stayed at recently. I want to thank the staff again for how lovely they were and hopefully we will be staying there in the near future.

Overall a nice stay. The gentleman who checked me in was very nice. The room was fine. Didn't understand the 1 tv in the large room. Was difficult to watch from the living area. Internet was fine. Breakfast was good probably better than a Hampton, only problem was it was very hot in the breakfast area. Told a worker and not sure she did anything. Overall if back in the area I would stay there again.

I was pleasantly surprised at the cleanliness and friendliness here. The parking is excellent. Check-in is quick. The room was large and well-appointed, as was the bathroom. My only complaints are the lack of noise insulation and the noise of the HVAC. Also, regarding the bed linens, the bottom sheet was not fitted, and bunched and pulled off the bed easily. Pillows were ok, but not great. The shower was excellent, with pressure and ease of use, and there were plenty of great towels. Toilet articles were all supplied. The fitness room was small, but equipment was surprisingly new and in good order. The breakfast was great...lots of variety, and good quality fresh fruit. I highly recommend this place.

Was greeted with a smile when we walked in, had my room key already ready. Room was clean and bed was comfy. Breakfast was the norm at any Holiday Inn. Instead of waffles they had the pancake maker, which i'd rather have anyways. Had the biscuits and gravy, cinnamon rolls and other stuff. Has a nice place downstairs to visit with other friends at the hotel. Will for sure be back when in area.

I stayed her on business for several nights. It has the friendliest staff I think I have ever encountered and I spend around 12 nights a month in hotels. Every one from Courtney the general manager to the housekeepers are great. The room was always cleaned spotless, morning meal was already and the evening cookies were good. Everyone meets you with a smile all day long. Just a super place.

No complaints at all! Beautiful hotel, great room and very friendly staff! Breakfast was delicious too! I'd say it was the first time the staff asked how I was doing and how my breakfast was. I would definitely stay at this hotel in the future.

Great room, clean, neat, quiet - away from the busy roads, 1st floor worked great. There is large swimming pool inside, great exercise room and friendly staff. This location was just right for my work this week - 5 minutes to most places in the city! Highly Recommended.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Family Suite, Non Smoking

King 1 | Queen 2 | Sleeps 9

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 98 reviews