Hotel Albatros4.0 out of 5.0
Recent guest reviews
This hotel was falsely advertised and does not look like the pictures . It's outside appearance is dirty and unkept .the pool was small and the courtyard was a load of broken plastic chairs the outside bar was also awful with nothing worth looking forward too. The meals were disgusting and it was the same menu every night . Thomas cook said half board well on top of meals we had to pay for water with our meals . The room was not big enough to swing a cat in and the shower door was broken and the show tray dirty No soaps or little bits and one towel each per day Beds ok but uncomfortable . Some Staff often rude and slightly anti English . Shuttle bus good and free train station nearby .i would not recommend this hotel and I would not holiday with Thomas cook again a complete swindle and false information rep was not on site and also quite rude did not help and did not appear for two days until I contacted to complain . Food was disgusting same menu every day and not cooked properly
I visited here in summer of 2014 with a school trip and it was a terrible experience. The hotel rooms were dingy and outdated. Our ceiling had a leak which soaked my bed and I was simply told by staff to share my bed with someone else in the room! The mini fridge didn't work and the food was disgusting. Hairs were found, egg shells were mixed into egg. Wouldn't go here again it was free.
OK Hotel, located away from city center. A place to stay, but there are a way to go if you want to visit another restaurant. Tiny narrow streets, as normal in the area. Cleaning is good, and the service from the staff is good.
Booked hotel room based on 'Panoramic view' - but ended up with room with no view, claustrophobic low ceiling and no proper window. Manager said someone else was in my room and was booking it on a daily basis and didn't know when they were leaving. I had paid for the whole week. Italian customers first. British snubbed. Asked why - no answer. Worst room I have ever stayed in. Food poor quality. Waiters friendly - but didn't make up for negatives. Go somewhere else. Not worth the money.
On arrival at 9pm at night, it was chaotic. Some problem at reception with other customers and a lot of raised voices. We were charged an extortionate amount to get a couple of items laundered. We asked the hotel to book a taxi for us to the train station which is less than 1 km away uphill . The taxi charged €30 for this very short spin. He explained to us that the receptionist gets a cut of €20 from this fee and he had no choice in the matter, this is what the hotel charges taxi to collect customers. We argued this with the hotel and they denied but I believe the taxi driver because when he pulled up for she came out and warned him to be sure he got this fee for her. We were so disheartened by this scamming and hope it does not happen to anybody else
We stayed at this hotel for 5 nights. The first impression was fine, we were dealt with efficiently but not with a warm welcome. When we first entered the room it was a bit disappointing due to it looking like a loft conversion with only a tiny window giving light to the room. We were also disappointed by the lack of a balcony. However on a positive note, the room was clean as were the sheets and bathroom. The television was tiny and that far away from the bed that it was difficult to watch. There were also very few English channels, however this wouldn't be a problem if the only thing you like watching is the news and Gilmore Girls. There was a fridge in the room also, however this broke after a couple of days and we had to drink warm bottled water as a result. There was also a lack of plug sockets in the room which was particularly annoying as you couldn't charge your phone and watch the telly at the same time! The shower was abysmal. Although clean, you had to get a wash under a tiny trickle of water. The shower curtain was only propped up on the tiles as well so fell down at one point. On one night we'd got a huge pizza to take away from the restaurant near by (All Angolo) which we would highly recommend. We ate some of the pizza in the evening and planned to eat the rest cold for lunch the next day. However we came back from the beach the next day very hungry and couldn't wait to tuck into that delicious pizza, however got back in the room and the maid had thrown it out!! What was bizarre though, is that she'd left a half eaten bag of crisps on the side!! It made no sense why she would throw the pizza out and leave the crisps. The beds were reasonably comfortable and we slept ok, however don't expect to nap in the day as there is a church bell that rings about every 15 minutes. Although this stops throughout the night, it starts again very early so don't expect a lie in. Breakfast was adequate. We just ate muffins, croissants, fruit and yogurt. The cooked food was disgusting and did not look appetising. The bacon was stone cold and looked hideous. However there was a fair selection of food in general so you won't starve! The staff at breakfast were quite rude and barked at you for your room number. The staff in general were quite dismissive, however there was one lady who was lovely on reception and would always smile and say hello as we passed through. Apart from her, we felt as if we were made to feel like we were being a nuisance if we approached staff for any reason. On one occasion we asked for ice (as the fridge was broken) however we were told they didn't have any. We were unsure whether this was true or they just couldn't be bothered. The pool was nice although slightly small but this was fine. There were always sun beds and deckchairs also which was good. The pool was very deep, so may not be suitable for small children. In general the whole experience was fine. We booked last minute for fairly cheap so weren't expecting anything amazing. However I would question the four star rating.
Unlike prior reviews, I cannot fault the staff for their friendliness, helpfulness and all round assistance. Thomas Cook didn't have a rep for the hotel and pretty much abandoned us, despite their website, their call service and emails. The hotel front desk helped us book some great excursions at lower cost than Thomas Cook and smaller groups than they offered. They also made sure we were aware of the courtesy bus service for Sorrento, which TC hadn't seen fit to mention. Air con in room was very welcome in temps of 37+. Our waiter for breakfast and evening meals was excellent. Friendly, humorous and helpful without being obsequious or overattentive. The bar downstairs was being redecorated during our stay so the pool bar was in use which covered drinks and various hot/cold snacks. Rooms were well cleaned and sorted. Wifi was a little patchy and lacking speed, if I'm being all that picky. Would more than happily revisit but wouldn't go with Thomas Cook.
I stayed here with my young family for 5 nights the staff were so rude and not helpful at all got the feeling that we were not wanted and everything was a problem to them if we asked them to do anything. The management was the worst I ever saw there own children would be around all day and out at the pool would be using it as there own garden as if no one else was there they would jump over the sun beds making u all wet jumping in pool on top of you and throw balls all around fighting with each other when guests are trying to relax or play with there own kids hard to do when these boys are doing these things without there mother the management who was sit watch them and not tell them to stop. They do not allow you to bring any food r drink outside of hotel in and there own is very dear they shout at you if they see you bring any in and sit and watch you at pool area to make sure you have nothing with you which is v hard when you have kids who have to keep drink in the hot heat. The reception was very unhelpful we had to organize are own transport and u need it as it is in the middle of no were and when we were standing wait for are lift told to wait outside in the heat as she had nothing to do with are lift and we were letting the air con out! The pool and rooms were lovely would be a nice Hotel if u were only sleeping in it and out all day and did not have any communication with the staff. The only member of staff that spoke to us or helped us in any way was Carmela if they were like her this hotel would be good!! Not a family hotel at all he owners use it as there own house watching your every move and not accommodating at all..
from we moment we arrived the staff, couldn't have been more helpful, which put us at ease straight away, we were half board and the meals were very good, the staff Carmela, Claudio, Antonio, & especially Luca made our trip, very relaxed atmosphere rooms always clean fresh linin everyday, only minor point we had to check out at 10am no secure room to put cases or extra shower to get sort for later transfer time. but I could of asked to keep room on but didn't. overall recommend the hotel for quite break.
Staff were excellent, very helpful and very friendly. We had a problem with an excursion, but staff rectified this for us. Hotel was very clean. Pool was lovely and clean. Breakfast was fantastic, lots of variety and well stocked. Very close to train station for trips to Naples, Pompeii and centre of Sorrento.
- Free buffet breakfast
- Free parking
- Onsite dining
- Outdoor pool
Hotel Albatros places you within 3 miles (5 km) of popular attractions like Piazza Tasso and Marina Grande. This 4-star hotel has 50 rooms and welcomes guests with free breakfast, an outdoor pool, and free self parking. Also near this Piano di Sorrento hotel are Villa Fondi and Museo Correale di Terranova.
Free buffet breakfast is included with your stay. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service.
Hotel Albatros's 50 rooms are air-conditioned and provide minibars, safes, and phones. Flat-screen TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets. Desks are also included.
Guests of Hotel Albatros enjoy an outdoor pool, WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and express check-in.
Reviews from Trip Advisor
34% of guests recommend this hotelTotal of 280 reviews