We loved the spa, that entire experience was excellent. However, the overall hotel experience was disappointing. Upon arrival, the valet never came to greet us. We self parked, and took our multiple pieces of luggage through the valet area but yet they still never acknowledged us. We intended to dine at the restaurant on Friday night, but discovered it was booked out for a special event. The hotel should have sent guests a notice about this, but that was never communicated prior to our stay. After checking out, the valet area was once again over-crowded, we could barely pull our car in to load up because 3 construction trucks had pulled in. The room was supposed to be a premier room, we found it cramped and nothing more special than a nice Marriott. Overall, for a Fairmont property, this was quite unimpressive.