Brean Sands Holiday Park2.0 out of 5.0
Recent guest reviews
Do not go here!! I actually can't believe that people stay here. The first chalet was filthy. The cheap mattresses were BLACK, never seen anything like it. Why weren't they knocked down in the 70's?? They stink and are nicotine stained from how many thousand cigarettes I wouldn't like to guess. They decided to move me to club class YAY Got there and literally the EXACT same as the one previously, hang on wait, there was a handle on the fridge instead of 2 manky nails, but to add insult to injury there was an unidentified brown substance smeared on the nicotine stained walls!! Sun holidays what are you doing having this place on your books. To be fair to the staff, they did arrange for me to be completely reimbursed.
Pontins Brean Sands was the most filthy place I’ve ever visited, everything was dirty and it was uncomfortable I read the reviews prior but gave the benefit of the dought just to find they were true. When I went to complain the procedure is so difficult nobody to talk to about the experience any way just awful best to go to but Burlington.
How can this holiday park still be open. Just awful dirty accommodation every morning we woke up our beds felt damp and cold. Then the food was horrible even hospital food is better and that's saying something. So do avoid. Entertainment oohh dear the blue coats were pointless and one girl could not sing. I know it was a sun deal and you pay for what you get but I bet prison is cleaner!!! Please avoid god knows how many people have been ill from this place.
arrived and noone showed us to our apartment, took 20 mins to find it, finally got there and had single beds not double so went back to complain, got given a "new build" which was disgusting! The cooker was rusty, the beds and bedding were thin and itchy like paper, we found someones personal keys which proves it had not been cleaned. We only had a single duvet on our double bed, there was no hot water all weekend. There was no essentials like a dish cloth, toilet brush, bin bags etc.. The kids entertainment was so boring my 4 year old asked to go back and do colouring instead. Would NEVE|R EVER stay again even if someone paid me!!
We’ve had several Sun breaks over the years without issue; that is until now. This place at best needs serious and substantial financial and staff investment, but preferably raising to the ground and starting again! An hour to book in, bars half closed and seriously understaffed and when you do get served no glasses available or anywhere to sit and wallpaper falling off walls and broken lampshades. Accommodation old and tired, filled holes in doors (which looked like someone had punched them), and chest of drawers screwed shut as a repair. We left a day early as we tried to make the most of our family break, but we will never be returning; we also witnessed the displeasure of other guests whilst there. Simply dire.
Checked in about 4pm, the queue was a little long so left her to it and wasndered off for a swift pint in the Old Vic. The barman saw me, he left the bar and scuttled into a back room. I stood waiting for 5 minutes to be served but no show so I left without spending any money. Not a good start. Chalet was clean as always. £69 for 3 nights, what do people expect for that? The bloody Ritz? Pontins keep doing what you are doing.
We booked the night before looking for some entertainment for me and my daughter aged 21 her daughter aged 4 and my youngest daughter who is 7. Thouroughly enjoyed all the entertainment and the holiday chalet was perfectly clean. I can only recommend you go to avoid the disappointment of missing out. Loved the entertainment on offer and the blue coats were amazing. Especially Shannon who made herself known to the families after her ultra violet dance night
This is without a doubt the worst place I have ever stayed!!!!Whole place needs knocking down .Dated ,filthy it was like staying on a council estate ...a really bad one .Chalet was an upgrade and was depressing ,cold and rank .Pub was filthy ,restaurant stank so didn’t eat there.Staff were rude and unhelpful but quite happy to take your money .The only good thing was the blue coats who worked their bums off providing a good show ! They seriously need to get the hell out of there ! ........The swimming pool was shut most of the time and when it was open the girls that ran it were so rude we walked out.Such a shame because the area outside the camp is lovely ,beach amazing .So please don’t waste your money ,buy a bloody tent and sleep in a field it’ll be 5 * compared to this.
Me and my partner go to Pontins every year and we have always found the site to be clean and tidy and staff are friendly. Had a fantastic time. Brean beach is not far away and a nice walk into Burnham.
Well booked a mon to Friday break over Halloween and was great to start with staff worked their socks off and entertainment faultless good cheap break that keeps the kids happy but could do with with upgrading the chalets and entertainment area looking a little bit sorry for itself
Reviews from Trip Advisor
20% of guests recommend this hotelTotal of 3899 reviews