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Novotel Sofia

4.0 out of 5.0

Recent guest reviews

The staff aren't very accommodating- I ordered some ice cream (which wasn't on the menu) but my order came through with no issues. A day later I asked for ice cream again however they said that they don't have that on the menu so I ordered the brownie and guess what.. it had ice cream with it so that next day I asked for brownie minus the brownie- unfortunately this isn't available.. I don't understand how that works.. They also don't offer any sort of vegetable as a side dish despite it being available earlier in the week and all of last week.. The staff could also do with some training in the types of steak on the menu as the woman who does the room service orders in the menu also had no idea about them. It's a shame because the rooms are really nice, purely for the unhelpful attitude of the staff I wouldn't stay here again, particularly as there aren't many other dinner options around.

This hotel is a modern smart hotel with good amenities. It’s close to the airport and business areas so very well located. I stayed in November and was warmly greeted on arrival. Assigned a well appointed room with huge bed, nice big bathroom and fast WI-FI. The bar is great for a pre dinner drink, the staff are super friendly and work hard to make you feel welcome. Within a day or 2 we had a great rapport and I looked forward to my 7pm beer! Breakfast was good overall, but avoid cooked food as it’s trying to be western and not hitting the mark. The whole honeycomb honey and croissant is a great alternative. Did use the gym, perfectly adequate while away for a week. Overall 5/5 would definitely return.

I have stay 2 night and was good hotel only I have did not like it was fire alarm and we wait almost 2 hours outside and was not enough informations even still I don’t know what happen. Overall it was good.

Arrived unexpectedly. Room is very well appointed, liked the walk-in shower, tea coffee facilities in room, bed comfortable air con. All furniture looks modern contemporary and new. I was driven to the airport by 'Peter'. Fortunately he spoke excellent English, great for me as I don't speak any Bulgarian, (shame on me). He was friendly and very knowledgable, gave me some great tips, particularly about local beer! Can't wait to try the retro. All in all, very positive experience, would definitely return. Forgot to mention breakfast, comprehensive buffet style with plenty of choice. About 7km from city. For some reason I can't rate rooms service and location below? But 5, 5 and maybe 4 due to distance from city, however, perfect for airport.

Newish hotel in business district near to ‘The Mall’ . Close to Sofia Airport, approximately 10-15mins drive. Breakfast was excellent, more than adequate. Stayed only 1 night and got upgraded to a suite (Accor Platinum status) which was nice, modern & lots of space. Lovely view of the Vitosha mountains. Hotel provides excellent service & warm welcome. Also has a shuttle bus to/from Terminal 2 every hour costing 6euros each way. Highly recommended and very likely to stay here again. On another note.... PLEASE BE AWARE: Many taxi touts & illegal taxis just outside the arrival terminal of airport. They even have fake OK Taxi stickers on them & charge you extortionate ‘fixed prices’. We had arrived on an evening flight tired & got ripped off as they charge you 100-150BGN to get to your hotel when it usually only costs 10-20BGN. Don’t make our mistake so BEFORE GETTING IN THE TAXI, ask & make sure they use the METER. Make sure they park at the front of the hotel (our crook of a driver didn’t) and told us to pay him at the beginning of the journey. We should have realized then & got out to take another taxi! If you do end up in a similar situation to us, our hotel reception told us: 1. DO NOT PAY AT START OF JOURNEY 2. Make him park in front of the hotel so that the CCTV could record him & 3. BEFORE paying at the end journey, go into the hotel reception & they would have helped. Unfortunately, it was too late for us, however others reading this, please do not let these unscrupulous people ruin Sofia’s reputation for being a friendly & good value holiday destination. Hopefully this review will be of some help & limit it happening to others.

Nice and modern hotel, located next to one of the biggest malls. City downtown easily reachable by cab. Friendly staff. The breakfast was also amazing. Special thanks to Kaloyan Dimitrov for the perfect service.

Just one night in Sofia for a Sting concert ( Sting still rocks btw) and me and my wife chose the Novotel. A great room that was spot clean with all the things you need to make your stay comfortable... The staff was polite and helpful and the breakfast was more than ok... A very nice choice when in Socia even for bussiness as it provides free underground parking and is next to a big mall... Only drawback is due to the locations it lacks late night dining or even snack options...

Perfect hotel with cleen rooms, good view and perfect furnishing and It's good for bussines and for rest. There is a big mall near the hotel, and it"s close to the airport. 10 min from the center, googd stuff

My mother and I were transiting through Sofia on our way back to the US. We chose Novotel to stay because of its proximity to the airport and its good reviews. When we arrived to the airport at approximately 8:30 p.m. we were greeted by Martin, Novotel staff and shuttle driver, who took us to the hotel. At the hotel, I asked Leda, who checked us in, if she could assist us in ordering pizza from a place we had eaten at two weeks earlier. Not only did Leda assist us in ordering the food over the phone, Martin drove to the restaurant to pick it up for us and hand delivered it to our room. Leda, Martin and new staff member, Polina (who helped us exchange money so we could make the purchase) were funny, kind and incredibly gracious. This took our trip for a quick from good to excellent. I was so impressed with this team and will definitely look to stay at Novotel in the future.

I just loved this hotel! The staff is qualified and the rooms are amazing, good size, very clean, big windows, very good bathroom! At dinner the food quality was reasonable however breakfast is quite good! There is a shopping mall right on the other side of the street! It's located outside of Sofia center, but it's just 5 to 10min by yellow taxi.

Room options

Superior Room, 2 Twin Beds (Complimentary bottle of water)

Twin 2 | Sleeps 2

Executive Room

Full 1 | Sleeps 3

Superior Room, Mountain View (Complimentary bottle of water)

Full 1 | Sleeps 2

Superior Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 533 reviews