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1 Gurko Str, Sofia,
1-844-663-2269

Recent guest reviews

Friendly staff and great location.

BED BUGS!!! I stayed 4 nights. We had an additional bed for me in the room. I woke up in the middle of the night because I was bitten by BED BUGS. The next day they change the bedding but at night I was bitten by bed bugs again. On the last day of our stay, my husband arrived and he checked in to another room where AC and safe didn’t work. So, please be aware that this hotel has bed bugs. Do not ruin your vacation time like it happened with us! Worst hotel we ever stayed.

Top of the line accommodations and service. The staff was helpful on accommodating all my needs and the service was above standard.

So disappointed in the room. Lacked maintenance. Everything looked old. The cold bath sink tap was broken and the hot broke during our stay. We had a metal stick next to the curtain for opening and closing it with. We’ve stayed in many 5-star hotels in Sofia and this is by far the worst one. On a positive note, staff was great.

Good hotel in Central Sofia. It's more like a 3.5 star hotel, not a 5 star like it's advertised. There are a lot of restaurants, coffee places and bars in nearby walking distance. Vitosha street is a 5 minute walk. Do not eat or buy anything at the posh restaurant or shop in the hotel lobby. Extremely overpriced. I paid like 5 euros for a water that would have been way less than 1 euro down the street. The rooms are spacious and clean. More English TV stations would have been nice. The shower door was weird and water would leak on the bathroom floor. This wasn't the biggest deal but for a hotel stating it's the most prestigious, it should be better. In addition, the door to and from the hotel to the parking garage required a room key swipe and it never worked. I told an employee and he said it would be fixed immediately. I was there 5 days and it was never fixed. The free parking was a plus but the garage is tight so you have to park with caution. The hotel hallways also lack brightness but the rooms are huge. There were two couches in addition to the bed so that's another plus. I didn't get a chance to eat there but there was another cafe attached to the hotel. The prices were still a little steep for Bulgaria but more reasonable than the other hotel restaurant. There are also plaques with movie stars who have stayed at the hotel. I thought that was cool. I would stay here again but would probably try the Intercontinental or Hilton next time in Sofia.

Definitely would stay there again! very well located, beautiful hotel, large, clean and well furnished rooms. Staff very well trained, very helpful and courteous. all the facilities one would expect at a 5 star hotel.

This is a very beautiful, solid 5-star hotel. The only drawback is that their staff don't speak Russian well enough.

Nice hotel. It's getting a little dated but is clean and a good value.

we love everything about this hotel... can't wait to go back to Sofia and stay in this hotel again.

Pleasant hotel downtown, very modern and spacious rooms. Not high on the charm factor but quite comfortable. The concierge was helpful pointing me to restaurants and sites.

1 Gurko Str Sofia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Business center

Located in Sofia City Center, Grand Hotel Sofia is next to City Garden and Sofia City Art Gallery. This 122-room, 5-star hotel has a restaurant, free in-room WiFi, and a gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning off right with buffet breakfast served for a fee.


Rooms

55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, free newspapers, and laptop-compatible safes.


Property features

At Grand Hotel Sofia, guests have access to a gym, free WiFi in public areas, and a business center. If you drive, self parking is BGN 60 per night, or you can take advantage of the airport shuttle (available 24 hours) for BGN 59 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Grand Suite, lavish classical design with dazzling views

1 King Bed | Sleeps 2

Superior room, extremely spacious and comfortable

1 Queen Bed | Sleeps 2

Corner suite, bright and cozy with a free transfer

1 Queen Bed | Sleeps 2

Superior Single Room with Garden View

1 Large Twin Bed | Sleeps 1

Guest reviews for Grand Hotel Sofia

Everyone (7) Business (1) Family (3) Other (1)
4
Family

Friendly staff and great location.

By on Aug 1, 2022

Review comment responded on Aug 8, 2022

Dear Veronika, Thanks for visiting us and for taking the time to share your feedback! We are really pleased that you have had enjoyed your stay and we are looking forward to welcome you back! Best Regards, Nikolay Rusev, General Manager

1
Family

By on Jun 29, 2022

Review comment responded on Jul 1, 2022

Thanks for your feedback!

1
Family Friends

BED BUGS!!! I stayed 4 nights. We had an additional bed for me in the room. I woke up in the middle of the night because I was bitten by BED BUGS. The next day they change the bedding but at night I was bitten by bed bugs again. On the last day of our stay, my husband arrived and he checked in to another room where AC and safe didn’t work. So, please be aware that this hotel has bed bugs. Do not ruin your vacation time like it happened with us! Worst hotel we ever stayed.

By on Jun 29, 2022

Review comment responded on Jun 29, 2022

Dear Aryana, To be honest, this is the strangest complaint we have received for 18 years at this hotel. We have never had such a case before! Our hotel has very strict hygiene procedures. Some of them are related to disinfection, and others are related to the prevention of all kinds of insects. I have official protocols that I could show as evidence. I am very sorry to find out that for some reason your vacation was ruined, but I am convinced that the reason is outside the hotel. I was aware of your complaint, I personally investigated all aspects and I believe that our staff has done everything possible for you. Once again, I am really sorry that you were left with such negative impressions. Best Regards, Nikolay Rusev General Manager

5
Everyone

By on May 14, 2022

4
Everyone

Top of the line accommodations and service. The staff was helpful on accommodating all my needs and the service was above standard.

By on Mar 26, 2019

Review comment responded on Apr 15, 2019

Dear valued guest, Thank you heartily for the warm words of praise. The service team is grateful for the kind recognition. We are thrilled we have come to the level of your expectations and even exceeded them. Naturally, we would love to be at your service next time your travel plans take you to Sofia. Sincerely, Petya Angelova Front Office Manager

2
Everyone

So disappointed in the room. Lacked maintenance. Everything looked old. The cold bath sink tap was broken and the hot broke during our stay. We had a metal stick next to the curtain for opening and closing it with. We’ve stayed in many 5-star hotels in Sofia and this is by far the worst one. On a positive note, staff was great.

By , from Atlanta on Nov 7, 2018

Review comment responded on Dec 15, 2018

Dear Paddy, Thank you for taking the time to share your comments with everyone. As the hospitality industry suggests, our friendly and helpful team managed to create a memorable experience for you. I am extremely happy that our level of service met your expectations. Please, accept our deepest apologies if you experienced some inconvenience in the room. We are constantly updating some details in the interior as we understand the needs of our guests. Your recommendations for renovation will be taken into consideration. Thank you once again; I hope your travel plans will take you back to Bulgaria and Grand Hotel Sofia. Sincerely, Petya Angelova Front Office Manager

4
Everyone

Good hotel in Central Sofia. It's more like a 3.5 star hotel, not a 5 star like it's advertised. There are a lot of restaurants, coffee places and bars in nearby walking distance. Vitosha street is a 5 minute walk. Do not eat or buy anything at the posh restaurant or shop in the hotel lobby. Extremely overpriced. I paid like 5 euros for a water that would have been way less than 1 euro down the street. The rooms are spacious and clean. More English TV stations would have been nice. The shower door was weird and water would leak on the bathroom floor. This wasn't the biggest deal but for a hotel stating it's the most prestigious, it should be better. In addition, the door to and from the hotel to the parking garage required a room key swipe and it never worked. I told an employee and he said it would be fixed immediately. I was there 5 days and it was never fixed. The free parking was a plus but the garage is tight so you have to park with caution. The hotel hallways also lack brightness but the rooms are huge. There were two couches in addition to the bed so that's another plus. I didn't get a chance to eat there but there was another cafe attached to the hotel. The prices were still a little steep for Bulgaria but more reasonable than the other hotel restaurant. There are also plaques with movie stars who have stayed at the hotel. I thought that was cool. I would stay here again but would probably try the Intercontinental or Hilton next time in Sofia.

By on Jul 26, 2018

5

truly 5 star hotel, centrally located!

Everyone

Definitely would stay there again! very well located, beautiful hotel, large, clean and well furnished rooms. Staff very well trained, very helpful and courteous. all the facilities one would expect at a 5 star hotel.

By , from Jerusalem on Feb 15, 2018

Review comment responded on Mar 9, 2018

Dear valued guest, Thank you heartily for the kind words and for the recognition. I can't wait to share your feedback with my colleagues. We are delighted that you find our staff to be “helpful and courteous” because it is people’s attitude that really make the difference. Looking forward to welcoming you back. Sincerely, Petya Angelova Front Office Manager

5

great hotel

Everyone

This is a very beautiful, solid 5-star hotel. The only drawback is that their staff don't speak Russian well enough.

By , from New Orleans, LA on Dec 25, 2017

Review comment responded on Dec 30, 2017

Спасибо вам большое за хорошие слова. Всегда очень приятно узнать, что наши усилия, предоставлять гостям най-лучшего, успешные. Для нас будет большая честь приветствовать вас снова в Гранд Отель Софии. Мы опять сделаем все возможное, чтобы ваше пребывание в отеле было приятным и искренне надеемся, что вы снова увезете домой много хороших впечатлений. Petya Angelova Front Office Manager

4

great and well known location

Business

Nice hotel. It's getting a little dated but is clean and a good value.

By , from Bend, OR on Feb 6, 2017

Grand Hotel Sofia

1 Gurko Str, Sofia, 1000
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