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Best Western Plus Lozenetz Hotel

3.0 star property
Central hotel with a full-service spa connected to a shopping center in Sofia

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Photo gallery for Best Western Plus Lozenetz Hotel

Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, iron/ironing board
Bar (on property)
Front of property - evening/night
Lobby
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Breakfast included
  • Parking available
  • 24/7 front desk

Explore the area

Map
23, Bul. Sveti Naum, Sofia, 1421
  • National Palace of Culture
    ‪12 min walk‬
  • Vitosha Blvd
    ‪15 min walk‬
  • Alexander Nevski Cathedral
    ‪3 min drive‬
  • Sofia (SOF)
    ‪12 min drive‬

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Room options

Superior Room, 2 Twin Beds, Non Smoking (with Sofabed)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Comfort Room, 2 Twin Beds, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Comfort Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

Junior Suite, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Family Suite, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Sofia

Located in Lozenets, Best Western Plus Lozenetz Hotel is a leisurely stroll from sights such as Borisova Gradina Park and National Palace of Culture. This 31-room, 3-star hotel welcomes guests with free breakfast, a full-service spa, and free in-room WiFi. Located centrally in Sofia, it's connected to a shopping center and also close to NDK and Ploshtad Bulgaria.

What's nearby

  • National Palace of Culture - 12 min walk - 0.6 miles
  • Vitosha Blvd - 15 min walk - 0.8 miles
  • Vasil Levski Stadium - 17 min walk - 0.9 miles
  • Alexander Nevski Cathedral - 3 min drive - 1.6 miles
  • Bulgarian Parliament - 3 min drive - 1.6 miles

Getting around

  • Ovcha kupel Metro Station - 7 min drive
  • Sofia Central Station - 20 min drive
  • Sofia Airport (SOF) - 18 min drive

Restaurants

  • ‪Arcadia Balkan Grill - ‬5 min walk
  • ‪Centobuchi - ‬3 min walk
  • ‪Sinatra - ‬6 min walk
  • ‪KFC - ‬6 min walk
  • ‪Бирария Стамболовъ - ‬3 min walk

About this property

Best Western Plus Lozenetz Hotel

Central hotel with a full-service spa connected to a shopping center in Sofia
Guests of Best Western Plus Lozenetz Hotel enjoy features like a full-service spa, free WiFi in public areas, and a business center. If you drive, self parking is BGN 20 per day, or you can take advantage of the airport shuttle (available 24 hours) for BGN 26 per person one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this spa hotel include a computer station, express check-in, and express check-out.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Minibars, electric kettles, and fans are also available.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

Bulgarian, English, Greek, Russian, Spanish

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  • Free WiFi
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8.2 out of 10, Very Good, 704 reviews
$93 nightly
The price is $105
Jun 1 - Jun 2
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (BGN 20 per day)

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 2004
  • Renovated entire property - November 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for BGN 19.90

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: BGN 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: BGN 26 per person (one-way)
  • Self parking fee: BGN 20 per day
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
  • Check-in: 2 PM—-5:00 AM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Lozenetz
Hotel Lozenetz Sofia
Lozenetz
Lozenetz Hotel
Lozenetz Sofia
Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Sofia
Best Western Lozenetz Sofia
Best Western Lozenetz
Best Western Lozenetz Hotel
Best Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel
Best Western Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel Sofia

Frequently asked questions

What can I see within easy reach of Best Western Plus Lozenetz Hotel?

This hotel is situated in Lozenets within a short 13-minute walk of National Palace of Culture and also 17 minutes on foot from Vitoshka Boulevard. You'll also find Vitosha Blvd and Vasil Levski Stadium less than a mile away.

How much does it cost to stay at Best Western Plus Lozenetz Hotel?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Lozenetz Hotel on Jun 9, 2025 start from $112.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Lozenetz Hotel?

Yes, parking is offered for BGN 20 per day.

Is there a spa available at Best Western Plus Lozenetz Hotel?

There is a full-service spa available for guests to enjoy and services include massages.

Does Best Western Plus Lozenetz Hotel feature a casino?

No, Best Western Plus Lozenetz Hotel doesn't have a casino.

Is there an indoor pool at Best Western Plus Lozenetz Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Plus Lozenetz Hotel?

There are many amenities for couples at this hotel, including Champagne service as well as a bar and a restaurant.

Does Best Western Plus Lozenetz Hotel have a hot tub?

No, but this hotel does have a steam room.

Does Best Western Plus Lozenetz Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Lozenetz Hotel serves free full breakfasts from its restaurant.

Does Best Western Plus Lozenetz Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Lozenetz Hotel.

Does Best Western Plus Lozenetz Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Best Western Plus Lozenetz Hotel?

The closest major airport to Best Western Plus Lozenetz Hotel is Sofia Airport (SOF), which is 7.1 mi away (18 minutes by car).

Can I book a room with a balcony at Best Western Plus Lozenetz Hotel?

No, you won't find guestrooms with balconies at Best Western Plus Lozenetz Hotel.

Best Western Plus Lozenetz Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 56 out of 241 reviews
Rating 8 - Good. 98 out of 241 reviews
Rating 6 - Okay. 38 out of 241 reviews
Rating 4 - Poor. 24 out of 241 reviews
Rating 2 - Terrible. 25 out of 241 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julian, Sofia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2025

8/10 Good

Julian, Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Recommend
Stayed 1 night in Feb 2025

10/10 Excellent

ILYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Risto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

gary

Stayed 1 night in May 2023

4/10 Poor

Ireneusz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Stayed 1 night in Apr 2023

6/10 Okay

NEARCHOS

Stayed 4 nights in Mar 2023

2/10 Terrible

Engela

Stayed 10 nights in Mar 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad service

Stayed 2 nights in Mar 2023

6/10 Okay

Svetlana

Stayed 3 nights in Dec 2022

2/10 Terrible

Shai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended

2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
Stayed 4 nights in Nov 2022

6/10 Okay

Sasho

Traveled with family
Liked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

TATIANA

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Not a warm welcome

I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
Stayed 1 night in Oct 2022

8/10 Good

Maia, Yellowstone NP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Stayed 1 night in Oct 2022

6/10 Okay

Szántó

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities

Not up to Best Western standards

Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Stayed 3 nights in Oct 2022

6/10 Okay

Fadya

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Stayed 1 night in Sep 2022

4/10 Poor

Ivaylo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Western? More like Worst Western...

The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Stayed 1 night in Sep 2022

10/10 Excellent

Chantelle

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort

Nice hotel good breakfast good value😊

Stayed 1 night in Sep 2022

2/10 Terrible

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Dirty and Unfriendly hotel

Dirty,unfriendly hotel stay clear
Stayed 1 night in Aug 2022

2/10 Terrible

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Clear,you have been warned!!!

Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Stayed 1 night in Aug 2022

8/10 Good

Dora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Aug 2022

4/10 Poor

Evangelos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The properties/rooms are resuiring renovation!
Stayed 1 night in Apr 2022

4/10 Poor

Jonathan

Stayed 1 night in Mar 2022

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
Stayed 3 nights in Feb 2022