Arena di Serdica Hotel5.0 out of 5.0
Recent guest reviews
Arrived early, and were offered an upgrade to a suite, as our room was not ready. The suite was very good. Excellent bathroom with a bath. Rooms had good light. Breakfast excellent. Located only minutes walk to central attractions.
I’d like to share my horrible experience in this mediocre hotel. I was going to visit my best friend and we wanted to go out partying after I pick him up from his room. First of all it was very uncomfortable to get there due to the construction works and closed streets and entrance is very hard to find. So my first impression was negative. As soon as I got in and headed to the elevator, the male receptionist almost came to me forcibly to ask me what I’m doing here and to ask for my ID, and the number of the room (my best friend’s room) I’m visiting!!!!!! He treated me like a prostitu*te, which is very unacceptable for a woman who has her own business and has had career achievements throughout her whole life! I felt discriminated against for just being a woman and moreover this receptionist who was apparently very ignorant and was stereotyping because I’m a woman in heels after 22:00 o’clock (how sick is that). Have these Bulgarian primitives heard of women rights at all? I was beyond appalled and told him the number of the room. He had the audacity to ask me for my Id which I gave him and I asked him why do you need my id. He replied that’s hotel policy after 22:00 o’clock and called the room of my best friend!! After that he had the audacity to ask him to pay 20 extra euros for me staying there as hotel policy without me stating I’m staying there or anything!!!! ???? Unbelievable! I asked him, sir, when are you giving me my id card back and he told me whenever you leave??? This started to sound more and more like the FBI, zero privacy, I felt like I was being questioned and interrogated by the receptionist. Getting into the privacy of your clients is totally and STRICTLY forbidden in Western Europe. With all due respect, I graduated hotel management in Amsterdam and have stayed at multiple hotels all over the world since I love traveling and never got such a mortifying treatment. When I went out he looked at me like I’m a prosti*tute and handed me my id like what on earth. I was so offended that I wanted to complain to the manager but knowing that they’ll do nothing to improve since this is Bulgaria, I decided to post this opinion here so it stays forever on their wall and reminds them of the primitive stereotypical treatment they give. The rooms were plain for the price and I was appalled. I would never return, nor will I recommend this nightmare hotel to anybody else, especially to women who are entering the building alone. Overall, this is why Bulgaria’s hotel services can’t get better, as they hire incompetent judgmental, demotivated and ignorant youngsters with low salary without any experience. As a person who’s graduated hotel management in the Netherlands, I’m beyond appalled and this hotel will never go far and be as good as the big hotel chains abroad and especially the Dutch ones which are far better for a reason. What a true disappointment. Never ever coming back and making sure none of my family or friends will EVER go there. Shameful!!!!
We arrived late from the train, yet welcomed & bags were taken to our rooms. We had a classic double room (but requested twin beds on booking which we got) & an executive double room. Both were lovely rooms with very comfortable beds. The bathrooms both had large baths & we loved the L'Occitane toiletries. The range of breakfast choices was good. There was an art display in the hotel amphitheatre. We enjoyed the relaxation area & steam room of the spa, & the complimentary glass of wine. The receptionist was very helpful. Definitely recommend hotel & location.
Boulevard Dondukov is dug up for repairs and new tram tracks. Taxi had to drop me a couple hundred yards away. I'm not particularly mobile, use a cane. Struggled. This was 01.00. However hotel was good as ever. Good nights sleep.
Horrible service! 5 stars hotel????!!!! No! No! No! Poor and bad food for breakfast.Unfriendly staff. Poor Internet and TV signal. Lazy team.... Fitness salon with home non-professional, old appliances. It does not deserve 5 stars and its high prices. The good location does not save the absolute failure of this hotel
The hotel is situated in the center of Sophia, on walking distance from the Sophia highlights. The lobby is build on the ruins of an old amfitheater where you can walk through. There's no bar, you just can sit random in and outside and waiter will come. The outside area where you can eat or drink at the hotel can be better "dressed", now it seems a bit old glory... Maybe a restyling would be nice there. The room was very quiet, altough it was positioned next to the elevator. Bath room and toilet was seperated from each other. There was no bath, only (big) shower and washbowl, but for me this was ok. The room is very nice decorated and was clean upon arrival. Good working airco. The bed is like @ home: excellent! If you expect something more than regular hotel rooms, I think this hotelroom might catch it. Breakfast is normal choice with self service.
Firstly the positive, The location was good and I liked the fact that the basement contained the ruins of a Roman amphitheatre. Unfortuantely the hotel failed to mention that the only access is down a very large curving staircase due to roadworks blocking the main access. We booked a junior suite in July 2017 for a Friday night. The room was very expensive for Bulgaria but I was hopeful that the service would be good. I was sadly disappointed! The room had not been prepared at all. The air conditioning did not work and the room was stifling. We were offered alternative rooms but they were much smaller. Later we discovered there was no toilet paper in the room, nor any milk for the coffee or tea and one of the only two chairs on the balcony was broken. I did want to raise these issues with the management the following day but was told the manager did not work on Saturdays (the day we left) and there was no one deputised to deal with complaints at the weekend. I found that incredible in such an expensive hotel.
We had a terrific stay. The rooms are beautiful and spacious; the bathrooms are especially luxurious. We had a big tub and rainfall shower head. The hotel is conveniently located, and the staff are helpful and kind. I highly recommend.
Very nice experience !!! Totally recommended to everyone who wants to visit Sofia and stay in a very upgraded place not far from all the sightseeings of the city. Hotel was suitable to my needs. Reception girl must wash her hair more often!!!
This hotel is in a quiet area and a bit hard to find since it is on a tiny street. The rooms are a decent size and were pleasant. The highlight is the roman ruins incorporated nicely in to the hotel.. Our room was clean as was the entire hotel. The restaurant was fine but nothing special.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 392 reviews