Excellent place as all Westin Hotels and very friendly staff. But they left the alarm clock set at 6:00am and this is totally unacceptable. Horrible experience just because of that basic mistake.
all good.Customer service is good. Location is good
The hotel held the customers hostage to a $125 dinner with no price break for children. We sat at the airport for 1 hour waiting for the shuttle to pick us up after I was told it would be there in 15 minutes. My room did not have a refrigerator for 2 days. My rooms toilet ran the entire stay through the night and made it impossible to sleep soundly. I reported it to the front desk and it was never fixed. The concierges were great.
Convenient location. Ski in/out access Spa tub jets dont work. Wifi doesn't work.
We only stayed for one night. The hotel room was spacious, clean and incredibly comfortable bed. The only downfall was that we didn’t get a call until 4:45pm that our room was ready. Other than that I wish we were able to stay longer.
My room was very nice. Clean. Well-appointed. But it was a very long way from the check-in desk with stairs up and down in between. This was difficult since I was dragging two large bags and I arrived after 1:00 a.m. In the morning, my room service breakfast was not great. I ordered a cup of coffee which came to the room in the cup and tepid. Typically, coffee is transported to the room in a thermal carafe. The food was not up to Denny’s standards. However, all defects were forgotten when the front desk personnel went above and beyond duty in helping me arrange transportation.
Need better clarification on breakfast, although it's included with the purchase, only limited options from the menu. People could choose to exclude it at the time of purchase otherwise.
Wonderful summer weekend resort. Enjoyed the pool and poolside service after bike ride in the mountians
Stayed here just shy of 1 week. The hotel itself is very nice, very clean, great views, ideal location. Near shopping, restaurants, hikes, and a bus stop which takes you to Aspen for free. Really enjoyed our time overall. Unfortunately it was very clear to us from the onset that this was the off-season. Menu items at the restaurant were unavailable, staffing was light throughout. It was sometimes a challenge to contact the front desk. All staff was friendly and helpful when able, but timeliness was an issue. There is an unfortunate frequency with which a language barrier must be navigated as well. Would still recommend without hesitation. This place is probably slammed during skiing season.
We were given a room that did not have working air conditioning. It was uncomfortable. The second day, we complained - for a second time - and were moved to a room where the A/C worked. It would have been a much more pleasant stay if we had received A/C when we first complained.
A lot of the staff was in training but were cordial and tried hard. The food was good. It was expensive. All in all a good place.
The hotel is on the mountain yes. But the parking is a 5 minute walk away. I hope you enjoy dragging all your heavy gear at 8000 feet. Once you enter the hotel its a labrynth walkways, elevators and yes even stairs mid hallway. They have the balls to charge for parking and airport shuttle, mandatory. They squueze everything out of you and for no convenience on your part. Everything is a hike to get to. Avoid it. Stay elsewhere and catch your breath. And yes i am in good shape, just bo desire to run around a hotel like a shirpa looking for my room.
The location of the hotel makes it very convenient for skiers. The ski storage is the best I have found in Snowmass just Steps From the slopes and no need to walk around in your boots.
The resort fee is bs they cover nothing plus online it said 15 bucks and when we got there it was 30 totaling up to 99 bucks when I checked out the only benefit I got was a shuttle from and and to the airport the restaurant the Westin provides is horrible and over priced. Over all I'll rate a 5/10
The Westin Snowmass Resort places you next to Aspen Snowmass and Snowmass Mall. This 254-room, 4-star resort welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and a restaurant. Located centrally in Snowmass Village, it's connected to a shopping center and also close to Snowmass Ice Age Discovery Center and Krabloonik Dogsled Rides.
This resort serves as home to a brewpub, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
The Westin Snowmass Resort's 254 rooms provide iPod docks, refrigerators, and coffee makers. 42-inch LCD TVs come with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Guests of The Westin Snowmass Resort have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Parking is available for USD 20 per day (USD 37 per day for valet parking), and there's also limo/town car service. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this ski resort include a 24-hour fitness center, a conference center, and a 24-hour business center.
Excellent place as all Westin Hotels and very friendly staff. But they left the alarm clock set at 6:00am and this is totally unacceptable. Horrible experience just because of that basic mistake.
Thank you for staying at the Westin Snowmass Resort and we hope you choose to create more memories with us whenever your travels bring you back to Snowmass Village.
Thank you for staying at the Westin Snowmass Resort and we hope you choose to create more memories with us whenever your travels bring you back to Snowmass Village.
all good.Customer service is good. Location is good
Thank you very much for rating your stay with us. We are happy to hear that you enjoyed your stay and hope to see you again soon!
Good morning, We are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!
The hotel held the customers hostage to a $125 dinner with no price break for children. We sat at the airport for 1 hour waiting for the shuttle to pick us up after I was told it would be there in 15 minutes. My room did not have a refrigerator for 2 days. My rooms toilet ran the entire stay through the night and made it impossible to sleep soundly. I reported it to the front desk and it was never fixed. The concierges were great.
Convenient location. Ski in/out access Spa tub jets dont work. Wifi doesn't work.
Thanks for staying with us. We appreciate your feedback!
Thank you for staying with us. You indicated your experience was less than satisfactory, please accept our sincere apologies for the inconvenience you may have experienced. We apologize for the unpleasant experience and hope you will reconsider a second visit.