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Best Western Hotel Arya

Property class: 3

Choose dates to view prices

Photo gallery for Best Western Hotel Arya

A modern hotel room with a large bed, a wooden headboard, and a balcony with outdoor furniture.
A dining area with a table set for two, a bed in the background, and a view of the outdoors.
A multi-story hotel with a central courtyard, surrounded by residential buildings.
A modern bedroom with a large bed, wooden headboard, bedside tables, and a mirror.
A hotel reception area with a wooden reception desk, a coffee machine, and a water dispenser.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Via Lazzarini 25, Sirmione, BS, 25019
  • Place, Terme Virgilio
    ‪9 min walk‬
  • Place, Claudio Lana Professional Surf Center
    ‪9 min walk‬
  • Place, Spiaggia Brema
    ‪11 min walk‬
  • Airport, Verona (VRN-Valerio Catullo)
    ‪27 min drive‬

Room options

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchenette (Family Queen Suite with Kitchenette)

A modern kitchen with wooden cabinets, a black countertop, and a dining table with chairs.

Family Suite, Multiple Beds, Non Smoking, Kitchenette (Family Queen Suite with Kitchenette)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

A modern hotel room with a wooden headboard, a neatly made bed with white linens, and a small bedside table.

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Patio, Garden View (Queen Superior with Patio Garden view)

A hotel room with a bed, desk, chair, and a coffee machine.

Superior Room, 1 Queen Bed, Patio, Garden View (Queen Superior with Patio Garden view)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Comfort Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Hypo-allergenic bedding available, down comforters, memory foam beds

Comfort Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a phone on a bedside table.

Comfort Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking, Annex Building

Family Room, Multiple Beds, Non Smoking, Annex Building | Bathroom | Free toiletries, hair dryer, bidet, towels

Family Room, Multiple Beds, Non Smoking, Annex Building

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Non Smoking (with Two Single SofaBeds)

A rooftop with a hot tub, outdoor seating, and a view of the surrounding buildings.

Suite, 1 Queen Bed, Non Smoking (with Two Single SofaBeds)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room, Multiple Beds, Non Smoking, Patio (2 queen and 1 single bed)

A hotel room with a bed, a sofa, a desk, and a TV.

Comfort Room, Multiple Beds, Non Smoking, Patio (2 queen and 1 single bed)

  • 301 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking (Queen Comfort)

A hotel room with a bed, bedside table, desk, chair, and a flat-screen TV mounted on the wall.

Comfort Room, 1 Queen Bed, Non Smoking (Queen Comfort)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Apartment, Multiple Beds, Kitchenette, Annex Building (Converts to 2 Twin Beds)

A modern kitchen with grey cabinets, a stainless steel sink, and a wooden dining table with four chairs.

Standard Apartment, Multiple Beds, Kitchenette, Annex Building (Converts to 2 Twin Beds)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Non Smoking, Annex Building (with Single Sofabed)

A hotel room with a large bed, a desk with a chair, a TV, a mirror, and a wardrobe.

Family Room, 2 Queen Beds, Non Smoking, Annex Building (with Single Sofabed)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room;French Size Bed 140 Cm)

A hotel room with a bed, a wooden headboard, a bedside table with a phone, and a wardrobe.

Standard Room, 1 Double Bed, Non Smoking (Small Room;French Size Bed 140 Cm)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

APARTMENT ANNEX

  • Sleeps 10
  • Free WiFi

View all photos for APARTMENT - 1 QUEEN 1 SINGLE BED,NSMK,ANNEXB,KITETT,CONV2T

Hypo-allergenic bedding available, down comforters, memory foam beds

APARTMENT - 1 QUEEN 1 SINGLE BED,NSMK,ANNEXB,KITETT,CONV2T

  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

APARTMENT STANDARD

  • Sleeps 10
  • Free WiFi

About the neighborhood

Sirmione

Terme Virgilio is a short stroll from Best Western Hotel Arya, and other popular attractions like Scaliger Castle are within a few miles (5 km). This 29-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Terme Virgilio - 9 min walk - 0.5 miles
  • Claudio Lana Professional Surf Center - 9 min walk - 0.5 miles
  • Spiaggia Brema - 11 min walk - 0.6 miles
  • Scaliger Castle - 6 min drive - 2.4 miles
  • Center Aquaria Spa and Wellness Center - 6 min drive - 2.7 miles

Getting around

  • Desenzano del Garda-Sirmione Station - 15 min drive
  • Gabriele D'Annuzio Airport (VBS) - 35 min drive

Restaurants

  • ‪Trattoria Antica Contrada - ‬10 min walk
  • ‪La Fenice Pasticceria - ‬20 min walk
  • ‪Trattoria al Porticciolo - Ristorante Pizzeria - ‬12 min walk
  • ‪Caffè Centrale - ‬4 min walk
  • ‪Integrale - ‬4 min walk

About this property

Best Western Hotel Arya

Best Western Hotel Arya features an outdoor pool, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The front desk has multilingual staff that can help with concierge services, securing valuables, and luggage storage. Other amenities at this hot springs hotel include a computer station, a library, and a terrace.
Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with down comforters ensure a restful night. Other amenities include 2 bathrooms, safes, and phones.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Front of property - evening/night
Hotel Porto Azzurro
Sirmione
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,004 reviews
$140 nightly
The price is $158
Aug 23 - Aug 24
Total with taxes and fees
Hotel Porto Azzurro

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 10 for children
  • Coffee and tea in common areas

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (32 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • 2 buildings
  • 2 floors
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.80 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:30 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking, along with a car charging station.
Property Registration Number IT017179A1QBPBD2IN

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Mauro Hotel
Mauro Hotel Sirmione
Mauro Sirmione
Hotel Mauro Sirmione
Mauro
Hotel Arya by Mauro Hotel
Hotel Arya by Mauro Sirmione
Hotel Arya by Mauro Hotel Sirmione

Frequently asked questions

What's there to do within easy reach of Best Western Hotel Arya?

This hotel is located in Sirmione, a short 10-minute walk from Terme Virgilio and also 9 minutes on foot from Claudio Lana Professional Surf Center. You'll also find Scaliger Castle and Center Aquaria Spa and Wellness Center within a short drive.

How much does it cost to stay at Best Western Hotel Arya?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at Best Western Hotel Arya on Sep 9, 2026 start from $138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Hotel Arya?

Yes, secured self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Does Best Western Hotel Arya have a casino on the premises?

No, Best Western Hotel Arya doesn't have a casino.

Is there an indoor pool at Best Western Hotel Arya?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Best Western Hotel Arya?

There are many amenities for couples at this hotel, including an outdoor pool plus some guestrooms feature a private outdoor hot tub and a fireplace.

Does Best Western Hotel Arya have a hot tub?

No, there isn't a spa tub at this hotel.

Does Best Western Hotel Arya have a restaurant with a breakfast menu?

Best Western Hotel Arya offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Best Western Hotel Arya allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Best Western Hotel Arya for a fee of EUR 15 per pet, per night.

Does Best Western Hotel Arya have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Best Western Hotel Arya?

The closest major airport to Best Western Hotel Arya is Gabriele D'Annuzio Airport (VBS), which is 23.7 mi away (35 minutes by car). Another top airport is Valerio Catullo Airport (VRN), which is located 19.5 mi away (36-minute drive).

Can I book a room with a balcony at Best Western Hotel Arya?

Yes, some guestrooms at this hotel offer either a balcony and a deck/patio where guests can enjoy lake and garden views.

Best Western Hotel Arya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 213 reviews
Rating 8 - Good. 81 out of 213 reviews
Rating 6 - Okay. 25 out of 213 reviews
Rating 4 - Poor. 6 out of 213 reviews
Rating 2 - Terrible. 5 out of 213 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, location within a walking distance (30 min) of historical center.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Emidio

Liked: Cleanliness, amenities, property conditions & facilities
...........................
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay, the staff was great, clean room and the breakfast was delicious.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Staff was very friendly. The hotel was clean and quiet. Good breakfast buffet.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Pamela Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my my stay in the hotel Arya in Sirmione. We stayed in a king room with small terrace and it was perfect. The room is compact but not too small and we were very comfortable. There isn’t a lot of storage space for clothing so if you’re there for more than a few days you might struggle a little. We didn’t mind keeping some in the suitcase. There is a cupboard on top of the hanging unit but not easy to reach. The room was immaculately clean. Breakfast was amazing and the staff a joy to see in the morning always happy and friendly. Definitely in the right job in hospitality!! There was a great selection of hot and cold food to most diets. Tea coffee and biscuits were available all day and there is a vending machine on the front porch with chocolate, and water etc. reception staff go above and beyond to help and Michael was especially helpful to us. All in all this little hotel made our stay in Sirmione very pleasant and enjoyable. Thank you so much
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Eloir Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel. Rooms were clean and comfortable. Breakfast was delicious!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Janette Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would loveto stay here again! Very clean , good breakfast, staff are friendly, the downside is the wiFi-very slow and poor signal
Stayed 7 nights in Aug 2025
Verified review

8/10 Good

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with free parking, nice breakfast. Sound loud in breakfast area but we found free spots to sit in the nice garden
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, clean, well situated with parking. Nice breakfast and welcoming employees.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is cozy, the reception staff are exceptionally kind and helpful. I enjoyed the breakfast and would highly recommend trying it.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and friendly. Rooms were clean and location was close to the beach and transport. We loved the breakfast and would recommend anyone to stay here!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
This lovely hotel is absolutely gorgeous. We enjoyed our time there so much. The hotel staff is very friendly and accommodating.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Gerda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel. Breakfast was nice as well! Location is good, but not walking distance to the city of Sermione.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Zsanett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel at a convenient location. It was a nice surprise that breakfast was included, with lots of choices and good coffee. The room was clean and modern and the bathroom is stunning. I would definitely recommend this place.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel, perfect for family of four

We had the junior suite that was perfect for four. Also very convenient with a small kitchen, and a very nice roof terrace. Situated on a calm area of the town. We recommend this place!
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Veryquiet and secluded.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positioned alongside the General Ugo Montemurro piazza and monument (a man who happens to be my great uncle), close to amazing restaurants, gelato shops and a supermarket and a short walk to the castle and Centro storico. Thoroughly recommend.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb. Many thanks to Michael on reception.

Excellent three night stay. Michael on reception is first class and cannot be more helpful. Comfortable, modern, very clean room. Lovely breakfast with great selection. Would return. Highly recommend.
Stayed 3 nights in Mar 2024
Verified review

2/10 Terrible

Albany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had high expectations when booking Hotel Arya by Mauro for a 7-night stay (27/07/2025 – 03/08/2025), especially as it was for a special occasion – my girlfriend’s mum’s wedding. Unfortunately, the experience was deeply disappointing from start to finish. Despite booking a Premium Room with a Queen Bed, Balcony, and Garden View through Expedia, we were given a Classic Double Room instead a significant downgrade. To make matters worse, we were still charged €500 more than the cost of the room we were actually given. This room discrepancy caused huge distress, particularly to my girlfriend who suffers from anxiety. The smaller room did not provide enough space for her to get ready for the wedding, adding unnecessary stress during what should have been a joyful time. She struggled with this for the entire duration of our stay. We tried to resolve the issue both with the hotel and through the booking platform, but were met with a complete lack of empathy and no resolution. Repeated attempts were brushed off, which only added to our frustration. To add insult to injury, the room itself was not in good condition. There was visible mould under the window sills, the air conditioning didn’t work, and the walls were dusty, which triggered allergic reactions. This is not the standard we expected from a hotel of this calibre. The lack of accountability, poor room conditions, and failure to provide what we paid for have left us feeling completely let down. We will not be returning
Stayed 7 nights in Jul 2025
Verified review

4/10 Poor

Marco Alejandro

Liked: Cleanliness, staff & service, amenities
Habitación para hormigas. Demasiado pequeña incluso para una persona.
Stayed 1 night in Mar 2026