Hotel owner and front staff were amazing! It was the owner who advised of airport closing and flight diverted to another nearby airport. He helped with how I was to get from Golfito to Puerto Jimenez and advised water taxi schedules (The airline I was traveling on never advised the change). Once ...
Had a great time with my daughter and cousins. Excellent service, the owner upgraded us into a bigger room at no extra charge. Delicious food served by the most friendly staff, Celia without the azuuuca!! Thank you sooo much.
If you are looking at this hotel as an option at Drake Bay, click return and look elsewhere. We attempted to reach the hotel after driving for >4 hrs from San Jose to find that there is no passage by land. To reach the hotel, one is required to take a boat for 1 hour on high seas. This was never disclosed at the time of the booking or the fact that the customer needs pay for parking fees at the dock and for the boat ride. Watch for hidden fees. The boat is not affiliated to the hotel so you are on your own. If you are willing to risk your life and that of your family then this is the place for you. Unfortunately, we do not travel by boat/ocean so we turned around. When we requested a full refund, the hotel went silent and stopped all communications with us. We are working with Orbitz who has graciously offered a refund and instructed hotel to disclose transportation options.
The hotel amenities were very nice (nicely appointed lobby, good restaurant, large, deep pool), but I found the rooms to be somewhat on the basic side.
Norlyn and Gabriela are excellent hosts. Norrlyn offers great local information and tips. He is also willing to transport guests when possible to tour meeting spots. Breakfast is good, rooms are cleaned every day and we enjoyed watching the birds eating near the patio every morning. This hotel lives up to its name- pura vida!
Love the location & the staff - everyone was knowledgeable and friendly. It was definitely hot with no relief until late in the evening in mid March - not really sure how this could be improved upon though. The tent we were in had some structural damage that looked concerning - but seemed overall fairly sturdy. Food was good & the staff did their best to accommodate dietary restrictions.
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